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Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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The ordering process is easy! Contacts come quickly, each time! The gummy bears are a good touch!
Ordering was very easy, my shipment came in quickly and was well packaged so nothing could be damaged.
My order was packaged securely and delivered sooner than the promised date.
Very good in store help with safety measures. Frames I was interested in online were in stock to try on in store. Ray-bans stay clean compared to my old Oakleys which got greasy from my eyebrows touching lens at bridge. Progressive lenses fantastic, I could finally complete my home renos by seeing detailed work.
Great experience! Very easy to enter your informations and fast delivery. If you have an account, your info are saved to make it easier to order the next time.
Super fast shipping, and easy to use website! Thanks for the good experience
Everything was the best price I could find, shipped quickly, the contract lenses are great, and I live the sunglasses! What more can I say?
The closest thing to a "problem" I've had with clearly is my fedex guy showing up 2 weeks before I expected him. Great service!
I was down to 5 pairs of dailies contacts left when I ordered and thought I'd have to go without for a few days, then my order came within 3 days, absolutely wonderful service, great prices.
No other place has been able to offer me the Aqua Vita lenses that I love at such a low price and shipped to my house within the week! Love this site for buying my contacts
I'm a first time buyer of online contacts. I will never go back to an optometrist for contacts ever again. If you have a pair of contacts and need more ordered don't hesitate to get them through clearly.ca. Fast delivery. My contacts arrived 2 days after purchase! Accurate order. Same products you'll find in the shops. My employer health insurance company instantly approved clearly.ca and covered my cost in full. My wife, kids and I will be using clearly.ca going forward.
Its an easy website to navigate and has made ordering contacts super convenient, plus i can do it all in my pj's
The contact lenses only took a few days to arrive and fit great!
I buy my contacts from Clearly. It's super easy and convenient, and the shipping is fast. I receive my order usually within 2-3 days.
This keeps happening with every box I order. I don't even know how many times I've left my house thinking it'll be fine and it's a rip in the contacts. They're daily contacts... not something that's damaged from wear and tear. It costs more than the contact lens to recover from that type of potential damage.
Thank you for your review, Eunice. Your eye health is really important to us, and we are concerned to hear of this experience. Someone from our customer care team will be in touch shortly to offer further assistance to make things right. Please keep an eye on your inbox! Thank you for your considerable patience. - Team Clearly
Answer: Hi Dan - what you're seeing is the pre-authorization hold being taken and released so we can actually take the payment upon shipping out. On a regular credit card this is pretty invisible (a pending payment becomes an actual charge), but because the only way to apply a pre-authorized hold of funds on a credit-debit is to have the processor remove them from the bank balance and hold them between your account and Clearly's, it looks more like a charge, refund, charge. In either case, Clearly only receives the funds the one time once the order ships out!
Answer: Oh no! We're truly sorry to hear about this and apologize for the late reply. If the prescription is correct, one more piece of information you want to verify is the PD (Pupillary Distance), as it is not always showing on the prescription. If it is not, and the PD is showing 63mm (or 31.5/31.5) on our receipt, this means the PD by default may have been entered when placing the order. This measurement is important as it allows us to cut and place the lenses in the frame in order for your eyes to focus right at the middle of the lens, to ensure comfortable and perfect vision. If the PD was incorrect, or if you're experiencing eye strain despite a correct PD, please contact our customer service team at 1-866-414-2326, or via chat or email through our website with your order information. We'd love the chance for them to trouble-shoot the issue and help with any adjustment if necessary. - SH
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Hi Jehwon, your feedback is really important to us as we strive to ensure that you have a great experience shopping with us. If we have fallen short, we would love the opportunity to provide personal support to see how we could make things right. Thank you for your understanding! Please do not hesitate to let us know if you have any questions or concerns. - Team Clearly