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Clearly

2.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Clearly Reviews Summary

Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.

service
234
value
235
shipping
239
returns
101
quality
232

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Canada
1 review
0 helpful votes
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So easy!
June 11, 2021

The ordering process is easy! Contacts come quickly, each time! The gummy bears are a good touch!

Date of experience: June 11, 2021
Canada
1 review
0 helpful votes
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Excellent
June 11, 2021

Ordering was very easy, my shipment came in quickly and was well packaged so nothing could be damaged.

Date of experience: June 11, 2021
Canada
1 review
0 helpful votes
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Contacts
June 11, 2021

Very happy with how quickly the contacts came! Thank you

Date of experience: June 11, 2021
Canada
1 review
0 helpful votes
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My order was packaged securely and delivered sooner than the promised date.

Date of experience: June 10, 2021
Canada
1 review
0 helpful votes
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Very good in store help with safety measures. Frames I was interested in online were in stock to try on in store. Ray-bans stay clean compared to my old Oakleys which got greasy from my eyebrows touching lens at bridge. Progressive lenses fantastic, I could finally complete my home renos by seeing detailed work.

Date of experience: June 10, 2021
Canada
1 review
0 helpful votes
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Contact lenses
June 10, 2021

Great experience! Very easy to enter your informations and fast delivery. If you have an account, your info are saved to make it easier to order the next time.

Date of experience: June 10, 2021
Canada
1 review
0 helpful votes
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Jolly good stuff
June 10, 2021

>be me
>need contacts
>order contacts
>get contacts
>*happiness*

Date of experience: June 10, 2021
Canada
1 review
0 helpful votes
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Awesome experience
June 10, 2021

Super fast shipping, and easy to use website! Thanks for the good experience

Date of experience: June 10, 2021
Canada
1 review
0 helpful votes
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Fast & Easy
June 10, 2021

Excellent services. Great products and arrived fast

Date of experience: June 10, 2021
Canada
1 review
0 helpful votes
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Perfect, as advertised
June 10, 2021

Everything was the best price I could find, shipped quickly, the contract lenses are great, and I live the sunglasses! What more can I say?

Date of experience: June 10, 2021
Texas
1 review
0 helpful votes
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Always a delight
June 10, 2021

The closest thing to a "problem" I've had with clearly is my fedex guy showing up 2 weeks before I expected him. Great service!

Date of experience: June 10, 2021
Canada
1 review
0 helpful votes
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Fast reliable service
June 10, 2021

I was down to 5 pairs of dailies contacts left when I ordered and thought I'd have to go without for a few days, then my order came within 3 days, absolutely wonderful service, great prices.

Date of experience: June 10, 2021
Canada
1 review
0 helpful votes
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No other place has been able to offer me the Aqua Vita lenses that I love at such a low price and shipped to my house within the week! Love this site for buying my contacts

Date of experience: June 10, 2021
Canada
1 review
0 helpful votes
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Great ordering experience.
June 10, 2021

I'm a first time buyer of online contacts. I will never go back to an optometrist for contacts ever again. If you have a pair of contacts and need more ordered don't hesitate to get them through clearly.ca. Fast delivery. My contacts arrived 2 days after purchase! Accurate order. Same products you'll find in the shops. My employer health insurance company instantly approved clearly.ca and covered my cost in full. My wife, kids and I will be using clearly.ca going forward.

Date of experience: June 10, 2021
Canada
1 review
0 helpful votes
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Ordering is made fast and easy
June 10, 2021

Its an easy website to navigate and has made ordering contacts super convenient, plus i can do it all in my pj's

Date of experience: June 10, 2021
Canada
1 review
0 helpful votes
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Contact lenses arrived quick!
June 10, 2021

The contact lenses only took a few days to arrive and fit great!

Date of experience: June 10, 2021
Canada
1 review
0 helpful votes
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Convenient, speedy service
June 10, 2021

I buy my contacts from Clearly. It's super easy and convenient, and the shipping is fast. I receive my order usually within 2-3 days.

Date of experience: June 10, 2021
Canada
1 review
0 helpful votes
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Great price quick shipping
June 10, 2021

Easy to deal with, won't buy contacts any other way

Date of experience: June 10, 2021
Canada
1 review
0 helpful votes
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Good.
July 10, 2021

Fast shipping good price. Will buy again. But this review piss me off requiring 50 characters stupidly annoying, so I will take 4 stars away.

Date of experience: June 9, 2021
Isabella D. — Clearly Rep
over a year old

Hi Jehwon, your feedback is really important to us as we strive to ensure that you have a great experience shopping with us. If we have fallen short, we would love the opportunity to provide personal support to see how we could make things right. Thank you for your understanding! Please do not hesitate to let us know if you have any questions or concerns. - Team Clearly

Canada
1 review
0 helpful votes
Follow Eunice D.
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Rips in contact lens
July 10, 2021

This keeps happening with every box I order. I don't even know how many times I've left my house thinking it'll be fine and it's a rip in the contacts. They're daily contacts... not something that's damaged from wear and tear. It costs more than the contact lens to recover from that type of potential damage.

Clearly attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 9, 2021
Isabella D. — Clearly Rep
over a year old

Thank you for your review, Eunice. Your eye health is really important to us, and we are concerned to hear of this experience. Someone from our customer care team will be in touch shortly to offer further assistance to make things right. Please keep an eye on your inbox! Thank you for your considerable patience. - Team Clearly