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Clearly Reviews Summary
Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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Quick service. Excellent price. Easy ordering system
I ordered on a Wednesday and my contacts were at my door Thursday afternoon! Just a few clicks and I'm set for 6 months!
Online ordering was super easy and delivery was within expected window. Satisfied!
Very fast delivery, product is as described and price was competitive.
More than a few of my right contact lenses have been irritating my right eye. I am unhappy with this order.
Hi Angelina, we're sorry to hear about this! All of our contact lenses are received directly from the manufacturer, where they are mass-produced, so while true defects can happen, they are very rare. We'd like to hear more about your experience, and we'll reach out to you directly. Keep an eye on your email inbox. -Team Clearly
My original order was lost somehow in transit and upon calling Clearly Contacts I was given a replacement order that I received with no problem. I am so impressed with their service and recommend this company.
I was having a problem ordering online so the lady at customer service helped me place my order. It was fast and efficient service.
Great, came quickly, and was exactly what I ordered.
Thank you for your review and feedback Candice! We're glad to hear that you're enjoying the Everclear lenses you received from us! We're always looking for new ways to expand and improve on what's working and it's always helpful to hear what people want to see more of, so if there's anything we can do to reach that perfect 5-star mark, please feel free to reach out to us! - Team Clearly
Order arrived a bit later. But happy all around
One of the items was BO, so
Thank you for your review Shannie. We're sorry to hear about the delay with your order.We know the eyewear we provide is a critical part of our customer's everyday lives, and we understand timeliness is so important when you're relying on our product in order to see, so we'll be more than happy to help make this right for you! Thanks for your patience on this! - Team Clearly
It takes too long to received the parcel when I placed my order online
Hi Myrlande, we're sorry to hear about this experience! Please note that according the product's details on our webpage ( https://www.clearly.ca/contact-lenses/freshlook/freshlook-colorblends), the FreshLook ColorBlends contact lenses are designed for bi-weekly wear with nightly removal. Regarding your order's fulfillment time--we're sorry for the delay! We understand that the eyewear we provide is a critical part of our customers' everyday lives, and we're sorry to have left you waiting longer than usual. We'll reach out to you directly to help further with this. Keep an eye on your email inbox. -Team Clearly
Delivery was fast, easy and package is not damaged. Expected it in 1-2 weeks but came as soon as 3 days. Comes with a handy contacts container and candy!
I have used Clearly for years and love how easy it is to get a new set of contacts when I'm in a rush
Great, fast delivery and shipping, simple to reorder based on our prescription
I tried Clearly for the first time.
Ordered the same brand I usually wear with the correct prescription but I see blurry and the fit seems off. I called and was told I must have gotten the prescription wrong… I didn't.
Hi Dominique, we're sorry to hear about this experience! Certainly this is not the type of experience that we strive for when it comes to both our product, and our Customer Service experience. We'd like to help further with this, and we'll reach out to you directly. Keep an eye on your email inbox. -Team Clearly
Not happy with how long it took. Not happy that they took the money out of my account said it was coming, then put the money back said it wasn't coming and then took it out again. This batch of contacts seems poorly made. Not sure if I will buy again and have for years.
Hi Susan, we're sorry to hear about this experience! Certainly this is not the type of experience that we strive for, both with the payment process, and the product itself. We'd like to help further with this, and we'll reach out to you directly. Keep an eye on your email inbox. -Team Clearly
My contacts always come quicker than expected and exactly as ordered.
This time they took a little longer cause I have a very unusual Rx and now progressives on top of it all.
I've loved the ease and efficiency of ordering
My contacts from clearly for many years already.
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Hi Candace, thank you for your review and feedback, we truly appreciate it! We're thrilled to hear that you're enjoying our products and our speedy services! We're always looking for new ways to expand and improve on what's working and it's always helpful to hear what people want to see more of, so if there's anything we can do to reach that perfect 5-star mark, please feel free to reach out to us! - Team Clearly