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Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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Thank you for processing my order in an efficient manner. I received notifications about the delivery details every step of the way.
Easy to order, got a great rebate and fast shipping!
The parcel came earlier than I expected and the lenses are in great condition.
Easy to use website. I was able to easily locate the Acuvue Oasys that I use for my astigmatism. It was very simple to enter my prescription and I was updated on delivery times even when it was delayed.
It was sent right away, delivered quick and at a great price. Love the updates to the site. Made it easier to change my eye prescription for my contact lenses. Thanks clearly!
Fine and reliable as always but one star removed for following up on my latest order exactly one month later, which is a bit ridiculous.
Great New Oakley's really nice fast delivery. Always get my contacts from Clearly great service
Ordering was quick, and easy.
Product arrived on time and as expected!
Was getting some run around at my optometrist regarding pricing for my contacts and with a quick web search found Clearly and saved $40 on my regular purchase. Will be purchasing from them again.
The customer service team was a nightmare to deal with. Every time a different person responded and each time nobody was able to find the solution. I had requested an order be corrected and was told that it would be 3-5 business days to receive. This did not occur and it took 5 weeks to receive my order.
Hi Eric, we are sorry to hear of this frustrating experience that you had with us. We really would like to see how we could make thing right. A supervisor from our customer care team will be in touch with you shortly. Thank you so much for your patience! - Team Clearly
Hello,
Contacts came in good condition and happy with product. Problem was with delays - production issues caused the contacts to arrive much slower than initially projected.
Hi Julian! Thank you for your feedback. We apologize for this delay with your order. We really would like to see how we could make things right - we will be in touch shortly. Thank you for your patience! - Team Clearly
Everytime I order off their website I always get them either earlier or right on time mostly earlier though, and this past order they gave candy like gummy bears which I did not expect but I really felt like a valued customer to them.
My order is always fast and efficient. I received my package super fast as well.
Very courteous & positive experience. We ordered the wrong contact prescription (our fault) & was given a return credit & received the correct lenses in a timely & professional manner. Thankyou, Clearly
I ordered contacts for myself and my husband. Also got frames for myself. The price was better than anywhere else and the quality was the same. The frames are even better than in store actually. Never see trendy stuff that fits my face like this.
I got my contacts quickly and conveniently all from the comfort of my home.
Ordered and the contacts came the next day. It was very fast! Never going to a store to buy contacts again.
Items arrived quickly and as described. The package even came with a little pack of gummy bears. Who wouldn't smile at that? :D
Answer: Hi Dan - what you're seeing is the pre-authorization hold being taken and released so we can actually take the payment upon shipping out. On a regular credit card this is pretty invisible (a pending payment becomes an actual charge), but because the only way to apply a pre-authorized hold of funds on a credit-debit is to have the processor remove them from the bank balance and hold them between your account and Clearly's, it looks more like a charge, refund, charge. In either case, Clearly only receives the funds the one time once the order ships out!
Answer: Oh no! We're truly sorry to hear about this and apologize for the late reply. If the prescription is correct, one more piece of information you want to verify is the PD (Pupillary Distance), as it is not always showing on the prescription. If it is not, and the PD is showing 63mm (or 31.5/31.5) on our receipt, this means the PD by default may have been entered when placing the order. This measurement is important as it allows us to cut and place the lenses in the frame in order for your eyes to focus right at the middle of the lens, to ensure comfortable and perfect vision. If the PD was incorrect, or if you're experiencing eye strain despite a correct PD, please contact our customer service team at 1-866-414-2326, or via chat or email through our website with your order information. We'd love the chance for them to trouble-shoot the issue and help with any adjustment if necessary. - SH
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We apologize for the delay on your latest order Dwayne! We want to thank you for your patience and understanding with us while we worked hard to get it processed and shipped for you. We look forward to 'seeing' you again real soon! - Team Clearly