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Clearly

2.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Clearly Reviews Summary

Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.

service
234
value
235
shipping
239
returns
101
quality
232

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Canada
1 review
0 helpful votes
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Excellent Service
July 14, 2021

Thank you for processing my order in an efficient manner. I received notifications about the delivery details every step of the way.

Date of experience: July 14, 2021
Canada
1 review
0 helpful votes
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Contact lenses order
July 14, 2021

Easy to order, got a great rebate and fast shipping!

Date of experience: July 14, 2021
Canada
1 review
0 helpful votes
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Contact Lens
July 14, 2021

The parcel came earlier than I expected and the lenses are in great condition.

Date of experience: July 13, 2021
Canada
1 review
0 helpful votes
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Immediately found my brand
July 14, 2021

Easy to use website. I was able to easily locate the Acuvue Oasys that I use for my astigmatism. It was very simple to enter my prescription and I was updated on delivery times even when it was delayed.

Date of experience: July 13, 2021
Canada
1 review
0 helpful votes
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Great experience
July 14, 2021

It was sent right away, delivered quick and at a great price. Love the updates to the site. Made it easier to change my eye prescription for my contact lenses. Thanks clearly!

Date of experience: July 13, 2021
Canada
1 review
0 helpful votes
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Reliable service
July 14, 2021

Fine and reliable as always but one star removed for following up on my latest order exactly one month later, which is a bit ridiculous.

Date of experience: July 13, 2021
Angela C. — Clearly Rep
over a year old

We apologize for the delay on your latest order Dwayne! We want to thank you for your patience and understanding with us while we worked hard to get it processed and shipped for you. We look forward to 'seeing' you again real soon! - Team Clearly

Canada
1 review
0 helpful votes
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Love my new sunglasses
July 14, 2021

Great New Oakley's really nice fast delivery. Always get my contacts from Clearly great service

Date of experience: July 13, 2021
Canada
1 review
0 helpful votes
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Just what I needed!
July 13, 2021

Ordering was quick, and easy.
Product arrived on time and as expected!

Date of experience: July 13, 2021
Canada
1 review
0 helpful votes
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First online contact order
July 13, 2021

Was getting some run around at my optometrist regarding pricing for my contacts and with a quick web search found Clearly and saved $40 on my regular purchase. Will be purchasing from them again.

Date of experience: July 13, 2021
Canada
1 review
0 helpful votes
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Terrible experience
August 12, 2021

The customer service team was a nightmare to deal with. Every time a different person responded and each time nobody was able to find the solution. I had requested an order be corrected and was told that it would be 3-5 business days to receive. This did not occur and it took 5 weeks to receive my order.

Date of experience: July 13, 2021
Isabella D. — Clearly Rep
over a year old

Hi Eric, we are sorry to hear of this frustrating experience that you had with us. We really would like to see how we could make thing right. A supervisor from our customer care team will be in touch with you shortly. Thank you so much for your patience! - Team Clearly

Canada
1 review
0 helpful votes
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Contacts ordered
August 12, 2021

Hello,

Contacts came in good condition and happy with product. Problem was with delays - production issues caused the contacts to arrive much slower than initially projected.

Clearly attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 13, 2021
Isabella D. — Clearly Rep
over a year old

Hi Julian! Thank you for your feedback. We apologize for this delay with your order. We really would like to see how we could make things right - we will be in touch shortly. Thank you for your patience! - Team Clearly

Canada
1 review
0 helpful votes
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Contact review
July 13, 2021

Everytime I order off their website I always get them either earlier or right on time mostly earlier though, and this past order they gave candy like gummy bears which I did not expect but I really felt like a valued customer to them.

Date of experience: July 13, 2021
Canada
1 review
0 helpful votes
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Contact lens order
July 13, 2021

My experience was great. I received my order ahead of time!

Date of experience: July 13, 2021
Canada
1 review
0 helpful votes
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Regular customer
July 13, 2021

My order is always fast and efficient. I received my package super fast as well.

Date of experience: July 13, 2021
Canada
1 review
0 helpful votes
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Great.
July 13, 2021

Very courteous & positive experience. We ordered the wrong contact prescription (our fault) & was given a return credit & received the correct lenses in a timely & professional manner. Thankyou, Clearly

Date of experience: July 13, 2021
Canada
1 review
0 helpful votes
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I ordered contacts for myself and my husband. Also got frames for myself. The price was better than anywhere else and the quality was the same. The frames are even better than in store actually. Never see trendy stuff that fits my face like this.

Date of experience: July 13, 2021
Canada
1 review
0 helpful votes
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What more do you need
July 13, 2021

I got my contacts quickly and conveniently all from the comfort of my home.

Date of experience: July 13, 2021
Canada
1 review
0 helpful votes
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Speedy delivery
July 13, 2021

Ordered and the contacts came the next day. It was very fast! Never going to a store to buy contacts again.

Date of experience: July 13, 2021
Canada
1 review
0 helpful votes
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Positive experience
July 13, 2021

Items arrived quickly and as described. The package even came with a little pack of gummy bears. Who wouldn't smile at that? :D

Date of experience: July 13, 2021
Canada
1 review
0 helpful votes
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Contacts
July 13, 2021

Great price and service. Arrived promptly and refunded a wrong order without hesitation.

Date of experience: July 13, 2021