Classmates

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Colorado
1 review
16 helpful votes
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Unethical practices
August 17, 2018

Classmates advertises a 50% price reduction, but when you give your credit cardo info below in the small print it states that it is automatic renewal for regular price till you officially cancel. They store your personal info even though you have not officially joined and are just receiving emails from them.
As an attorney, I find this site performing illegal practices including invasion of privacy, deceptive trade practices, false advertising.

Date of experience: August 17, 2018
California
1 review
8 helpful votes
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Lying Customer service & Tech Support
August 12, 2018

I've been on Classmates.com for about 4 to 5 years. Everything used to be great. You could start a discussion with a lot of people. You could look for people on the discussion page. You could post picture & albums. It was really great. About year ago they change the whole website. Now you couldn't start a discussion with anyone and they took away so many things you use to be able to do... and when I try to look at all my albums that I had put pictures in you couldn't see them.

So I contacted customer service. They told me they would check into it and find out what happened after they upgraded their website. About 4 months went by and I contacted them again saying I'm still not able to look at my pictures since you upgraded your website. They said our Technical Support team is working on it. So they gave me one year of free classmate. I said that would be wonderful and they were sorry for the frustration I was having and the inconvenience. Well I waited 6 months and email them again and I got the same response from Tech-Support we're working on it we are truly sorry for the frustration you're having and we understand the inconvenience.

So I posted a video and sent it to them showing them the problem I was having and I even took my computer to the computer store that built it for me and told them what was the problem I was having thinking something might be wrong with my computer. Well there was nothing wrong. They try to see if they could see my picture albums with their computer and they could not see them. I said, "Well can't be my computer, it's not your computer. So let me contact some of my friends on Classmates and see if they can see my pictures." They all told me they cannot see them also.

So last week 8/5/2018 I contacted them again and talk to LAShawn who is the Member Care, Tier II Representative. This time after they review the Video and all the emails she said it's my computer that was the problem because they can see it and there is nothing they can do about it. I said look I started out with Windows 7, then I went to windows XP and now with Windows 10. I said I've used just about every website like Bring, Opera, Internet Explorer and I still could not see my pictures so it's not my computers. LaShawn said, "Yes it is your computer. I said, "Look all the people that have tried to look at my pictures said they can't see it. Either so are you telling me that their computers are bad too." La Shawn said, "Yes everybody computers are the problem." I said, "No the problem is your server or it's on your end. This all started since you change the website.

So LaShawn said, "Look we are not going to do anymore with this so we will just remove you from Classmates and you can be on your way." And that's just what they did. They took me off the Classmates. Nice bunch of people. So stay off of Classmates because if you have any problems there not going to help. All they are gonna do is feed you a line of crap. So when La Shawn said they are removing me I said, "Remember I am somebody's paycheck and they don't get one now," and she hung up on me. Just stay off the site. That's all I can tell you these people just want your money but they don't wanna fix a problem

Date of experience: August 12, 2018
North Carolina
1 review
14 helpful votes
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Seems Like A Scam
May 16, 2018

After resisting for many years, I joined classmates.com because they emailed me that 25 people had visited my profile and I was curious who they were because frankly I doubt I spoke to 25 different people while I was in HS. After joining and finding 3 names I recognized and 20+ I didn't, I emailed some of them and they unanimously indicated they never visited my profile and/or never knew me. I'll be cancelling my membership soon.

Date of experience: May 16, 2018
New York
1 review
9 helpful votes
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Scam artist
April 20, 2018

They will deceitfully charge you payment method without warning and no possible refund based on hidden terms. They should be shut down, two bit thieves

Date of experience: April 19, 2018
Wisconsin
47 reviews
141 helpful votes
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Reunited Classmates!
March 5, 2018

I was pleased that I joined Classmates.com Through membership, I was able to reunite with classmates from 40+ years ago. This resulted in many of us meeting again for a reunion after 40+ years. Since our small highschool had closed down years ago, this site helped us find each other again. Very pleased.

Date of experience: March 3, 2018
California
1 review
5 helpful votes
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They auto charge without notice
December 30, 2017

I did NOT willingly sign up for auto-renewal, yet there it is! I never got anything out of the original membership and was not interested in spending a dime on them ever again. BEWARE. They will automatically charge you WITHOUT PRIOR NOTICE. I closed my PayPal account so it can't happen again and took screen prints of Classmates site showing that my choice to auto bill is turned OFF so I can PROVE it this time.

Date of experience: December 30, 2017
Georgia
1 review
4 helpful votes
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Horrible ethics, deceitful
December 29, 2017

They automatically renew without any warning. Be careful. It's older than the hills, they lied about sending notice to take your money which is more than double from previous year. Will not cancel membership or refund no matter what financial hardship it created. Horrible horrible buisness! NO ETHICS!

Date of experience: December 28, 2017
Arizona
2 reviews
5 helpful votes
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Ethically challenged in my opinion. They automatically renewed my membership with no advance notice and even though I told them not to!

Date of experience: December 1, 2017
Ohio
1 review
11 helpful votes
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Deceitful
October 21, 2017

You have to keep an eye on this website. They slide automatic renewals on you very slyly and the first thing you know your checking account is minus $72. They have all legal ground because they will send you an email in advance but it appears generic and certainly doesn't mention an amount, which might actually get your attention. After you are charged and request a refund or cancel you will receive an email saying "after the current term", which means they keep your money. I'm done with them.

Date of experience: October 21, 2017
Texas
1 review
6 helpful votes
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First, I admit, I never joined beyond a free listing. I looked at Classmates because they bought our previous alumni site (which was good!) from the original developer. Classmates messed up a good thing. The Classmates navigation was/is all over the place, they didn't bring over most of the content from our previous site (didn't fit their format I suppose), the site was and still is buggy and slow. I've checked back over the last couple years, very little gets updated, I have never actually been contacted by a classmate from Classmates (I couldn't reciprocate if they had because I didn't have a paid membership) but I keep getting these notices- "A friend remembered you!" Baloney. I've followed a couple of those messages and they go nowhere, except it allows them to keep emailing me. You think I would learn. Please quit sending me messages, Classmates. You're done. Why bother with you when there's a class Facebook page that gets updated every week, it's fast, and it's free?

Date of experience: September 26, 2017
New York
1 review
6 helpful votes
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Blaise39
September 19, 2017

I highly recommend do not sign up the classmates.com I signed up inadvertently a few years back there is a picture that they posted on Google that has me next to and accuse pedophile I repeatedly contacted them to take it down absolutely no response so be very careful what picture you put out there this is the website I tried to get them take it down https://goo.gl/ /FUUpMN
Beware

Date of experience: September 19, 2017
Finland
1 review
6 helpful votes
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Wish I never signed up for the paid account
September 15, 2017

I am getting the run around trying to get a new password, I want my money back, the site is buggy as hell, STAY AWAY!

Date of experience: September 15, 2017
New Mexico
1 review
8 helpful votes
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CROOKS!
June 30, 2017

These crooks will steal your money then say "the terms and conditions state all subscriptions are non refundable. But you can enjoy the rest of your current term without worry of being billed again" Don't waste your time or money!

Date of experience: June 29, 2017
California
6 reviews
28 helpful votes
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Was a Bad Dating Website.
February 3, 2017

They had a classmates dating website a while ago, even though many classmates members still can date each other on just regular classmates website. I've tried their dating website a while ago and it was waste of money and time. Many members didn't reply to my e-mails. Those who did only replied once and after I've replied, didn't reply back.

Date of experience: April 9, 2008
Georgia
1 review
6 helpful votes
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Stay away from classmates pice of crap site
December 15, 2016

I payed classmates to try it. It is very very slow. I did not like it at all crappy. Thin they swiped my credit card with out my permission. Could not get an answer why and they doubled the amount. I advise people to stay away they are low class these.

Date of experience: December 14, 2016
Colorado
2 reviews
18 helpful votes
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I joined years ago to try to link up with some old friends. I made contact with 3 over the years. There is never anything new there. If you want to look at a yearbook, they may provide you a link (at a fee).
It was a good concept but failed miserably in actual practice. There is also so much SPAM and malware connected to the site. When you click something, pop-ups appear, generally a scam that something is wrong with your computer, and for $$$$ they will fix it.
I think everyone has caught on to this scam and that's why there is nobody there anymore, and nothing new.
There are also a ton of other sites out there with different names, that once you click, thinking it may be a decent site, it sends you to classmates.com.
Huge scam and rip off.

Date of experience: October 18, 2016
Virginia
18 reviews
29 helpful votes
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Can't contact anyone
March 7, 2016

I joined this site to help find classmates for a reunion. Found a lot of people on there who had signed up over the years, but no contact information was available so I sent them all a message on the site. Haven't heard back from a single one. My guess is that the messages don't get sent out. If THEY haven't paid they can't get their messages.

If you are trying to get in touch with old class mates, you're better off to try another way.

Date of experience: March 7, 2016
Pennsylvania
1 review
5 helpful votes
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Difficult to navigate
June 18, 2015

This site gives you very little useful information and is difficult to navigate - cluttered and disorganized. You can stop automatic renewal by clicking the gear in the upper right hand corner. Go to accounts and undo auto renewal.

Date of experience: June 18, 2015
Serbia
24 reviews
81 helpful votes
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Good site to track down some of your old school friends? Or maybe a favorite teacher who made a difference in your life? This is the place to start. Basic access is free, premium access is modestly priced.

Date of experience: April 26, 2013
Utah
1 review
9 helpful votes
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Do NOT use this site (classmates.com)
February 22, 2012

Do NOT use this site (classmates.com). Same problem as the other reviewers... no prior notice before billing your credit card, and from what I read, no refund once they have. Plus no way to contact them by phone to try and get cancellation resolved. Thats bs! I will NEVER use any of their affiliated sites either. Scammers at this point in time... stick to facebook. Ripoff, ripoff, ripoff.

Date of experience: February 22, 2012