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City Beauty

3.6

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City Beauty Reviews Summary

The company, City Beauty, has garnered mixed feedback regarding its products and customer service. On the positive side, many customers report effective results from various skincare items, noting improvements in skin texture and appearance. However, significant concerns arise around customer service, particularly regarding communication issues, delayed shipping, and difficulties with returns. Some customers express frustration over billing practices and lack of timely support. Overall, while the product quality is often praised, the company must address its customer service shortcomings to enhance overall satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

service
121
value
133
shipping
135
returns
53
quality
131

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Minnesota
1 review
2 helpful votes
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Works as advertised
February 14, 2019

Leaves my lips so soft & noticeably fuller. Reduced lines around my lips even though I forget to use it every day.

Date of experience: February 12, 2019
Pennsylvania
1 review
0 helpful votes
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My lips look better!
February 14, 2019

The claims are true! My lips definitely look better, even my husband noticed they appear fuller. I wish I would have gotten some tinted ones. My only complaint is the stickiness (like other lip glosses).

Date of experience: February 12, 2019
California
7 reviews
2 helpful votes
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But I can get no satisfaction from Customer Service regarding wrong color return as promised! You gave a satisfaction guarantee, and the peachy color I received as a "bonus" offer is AWFUL on my olive skin. I need to know what to do next...

Date of experience: February 12, 2019
Texas
1 review
0 helpful votes
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Love, love, love!
February 14, 2019

It plumps without the annoying tingle. It has a luxurious feel and added benefit of setting my lip color. I don't have to reapply but maybe once the ENTIRE DAY! And that is usually because I just love the feel! Very happy with this product. So much so that I ordered the City Moisturizer to try as well.

Date of experience: February 12, 2019
Washington
1 review
1 helpful vote
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Vwry nice product.
February 14, 2019

I use the product in the morning and before bed. I have not seen lip plumbing but I have only used it approximately 2 weeks. I do like rhe moisture, has staying power and therefore my lips are not chapping.

Date of experience: February 12, 2019
Texas
2 reviews
0 helpful votes
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Plumper lips
February 12, 2019

The city beauty lip gloss is a wonderful product. My lips look fuller and the lines around my lips are less noticeable.

Date of experience: February 12, 2019
New York
1 review
0 helpful votes
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One week WOW!
February 12, 2019

I've only used City Lips for one week, I had a small issue but kept using and am very pleased and will reorder

Date of experience: February 11, 2019
GB
1 review
0 helpful votes
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Lovely to wear my daughters noticed a diffrance and my lips look and feel lovely and the condition has inproved i love my city lips

Date of experience: February 11, 2019
New York
1 review
0 helpful votes
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Surprised
February 12, 2019

I wasn't expecting a ton but this lipgloss really does provide moisture and a plumper lip. I have been using it for several weeks and am ordering another one!

Date of experience: February 11, 2019
Massachusetts
2 reviews
0 helpful votes
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I really do love this lip gloss, I have almost no upper lips & could not wear any product in the past that didn't look like clown lips! I have clear and colored gloss. I do find that I need lip liner with the colored gloss to keep the color from bleeding. I put the clear gloss on every night & put it on my fine lines around my lips. I haven't noticed a difference in the fine lines as of yet. (2 weeks) I wish City Beauty would sell lip liner, can't find one that I really like! This product does work, very subtle but happy to be able to wear something besides chapstick!

Date of experience: February 11, 2019
Colorado
1 review
0 helpful votes
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It ACTUALLY works!
February 12, 2019

I ha e used City Lips in the morning and at bedtime for 3 weeks my friends have already noticed and asked me if I had injections done. My reply, "Nope, Never again, injections are way too painful!" It is wonderful to have found a pain free product that Actually works. Thanks City Lips, I am ready to try some of the tinted products for my next purchase and I am glad I found your products so simple for my minimalist beauty routine!

Date of experience: February 11, 2019
Texas
1 review
0 helpful votes
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Amazing product
February 12, 2019

After less than 2 weeks, I have been able to tell a difference in my lips, they do feel smoother, and I am starting to see a difference in size :)

Date of experience: February 11, 2019
Washington
1 review
0 helpful votes
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I originally bought this product to plump up my lips and fully expected it to be so-so. Not only has it indeed made my lips fuller, but it has kept them moisturized through winter weather that ALWAYS requires me to reapply lip balm all day long to avoid cracking and just really uncomfortably dry lips. I use it twice a day and so far have been able to hike in snow and sleet for an hour and come back with perfectly comfortable lips. If it did nothing else but that, I would have been satisfied - but it really seems to be working as advertised for me!

Date of experience: February 11, 2019
Missouri
1 review
0 helpful votes
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City lips work great. Made a big difference in my lips. You can wear it with or without lipstick, and you see the results right away

Date of experience: February 11, 2019
Georgia
1 review
0 helpful votes
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Love it!
February 12, 2019

This product really plumps lips and brings out natural lip color. However, I will be ordering it in a shade as well

Date of experience: February 11, 2019
Oklahoma
1 review
1 helpful vote
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Good product.
February 12, 2019

Like the way it's helping my lips be moister. Seems to be filling in fine lines around top lip. I put it on at night because it does seem to make my lip stain not stay as long.

Date of experience: February 11, 2019
North Carolina
2 reviews
1 helpful vote
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Lips
February 12, 2019

Not very happy with this product so far. It's suppose to make you have fuller lips and I have yet to see it.

Date of experience: February 11, 2019
Ohio
1 review
0 helpful votes
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Only used a couple weeks, but definate change. I am going to get my daughter to try it they say you can see a change in my lips. I would definately recommend the city lips. It makes your lips feel great and you can accually feel it working. I use morning and night.

Date of experience: February 11, 2019
Florida
1 review
0 helpful votes
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Lips
February 12, 2019

I really enjoy this product. Second time I have ordered it. I love how it makes your lips feel, moist, not sticky. I love how it makes your lips look, not dry and parched! I would recommend this product highly!

Date of experience: February 11, 2019
Texas
1 review
0 helpful votes
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Nice lip moisturizer
February 12, 2019

This lip balm is excellent; especially if you have dry lips. I put it on in the morning and my lips stay moist and soft all day. I also put it on before I go to bed.

Date of experience: February 11, 2019