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CitizenShipper

3.8

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CitizenShipper Reviews Summary

CitizenShipper has a rating of 3.8 stars from 1,068 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CitizenShipper most frequently mention great experience, pet transport and fur baby. CitizenShipper ranks 4th among Mail Forwarding sites.

service
236
value
229
shipping
213
returns
108
quality
207

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Connecticut
1 review
0 helpful votes
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Excellent
July 1, 2022

Everyone and everything was awesome. Would totally use again. Super easy to use site, puppy arrived safe and sound

Date of experience: June 29, 2022
California
1 review
0 helpful votes
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Great experience
June 30, 2022

Do not hesitate to use citizen shipper for your pet transport needs. We transported puppy from California to Texas with good results

Date of experience: June 29, 2022
Florida
1 review
0 helpful votes
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Hands down great!
June 30, 2022

Great experience! My shipper was courteous and extremely communicative and it was so appreciated! Win win!

Date of experience: June 29, 2022
Kentucky
1 review
0 helpful votes
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Awesome Service
June 29, 2022

Awesome service!

Helped us get our boat shipped in a 'flash'

Driver was professional, courteous, timely, and trustworthy. Highly recommend using CitizenShipper!

Date of experience: June 28, 2022
Missouri
1 review
1 helpful vote
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Excellent service
June 29, 2022

This was my first time using citizenshipper. I was in a panic when the shipping companies I usually use could not ship my customer's puppy. I got a recommendation for citizenshipper and put all my faith and trust in this company that I had never used before. They did not disappoint! They were very professional, stayed in contact and responded to my requests for information promptly and consistently. They provided GPS tracking and updates, which was very reassuring because I had never used the company before. The driver showed up on time. Price was reasonable, payment terms were fair and multiple payment options made the financial transaction effortless. My customer received a healthy, happy puppy and was very pleased. I will used them again and highly recommend.

Date of experience: June 28, 2022
Wyoming
1 review
0 helpful votes
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Review
June 29, 2022

If you are anything like me &' are skeptical about people scamming or caring for your fur babies. DONT be they are very trusting &' take the best care of getting you the right quotes. &' also my puppies were well token care of &' got here on time (:

Date of experience: June 27, 2022
Kentucky
1 review
0 helpful votes
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Great Experience
June 27, 2022

Everything went great. The ONLY thing that was not EXACTLY as promised is they got Koda here earlier than promised. Great communication on the trip. Koda arrived rested and excited. He obviously had a good trip. These guys were on the high end of the price quite. I can see why. I did not want Koda shipped in a van with a bunch of other animals and treated like cargo. I got what I wanted, and did not get what I did not want.

Date of experience: June 27, 2022
Arizona
1 review
0 helpful votes
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Animal shipping
June 27, 2022

I used Citizenshipper to get my puppy from Michigan to Arizona and was totally happy with the experience. The platform helped me find a transporter and way to connect with them to get our boy home. We had no issues at all (which blew me away) I figured there would be some little hiccups along the way… but was pleasantly surprised! Highly recommend

Date of experience: June 27, 2022
California
1 review
0 helpful votes
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Great service
June 27, 2022

Great app to connect with pet transportation, drivers there are great! Transport was completed with David and he did an amazing job! 10/10 recommend.

Date of experience: June 26, 2022
Texas
1 review
0 helpful votes
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Awesome pet transport experience from Florida to New York. We highly recommend Kimberly at Wags-N-Whiskers LLC.

Date of experience: June 26, 2022
Montana
1 review
0 helpful votes
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I was able to get a good deal on shipping some furniture in a relatively short time. The transporter showed up in a clean moving box truck, my items were well protected and they were very prompt and professional.

Date of experience: June 26, 2022
Nebraska
1 review
0 helpful votes
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Great Quality Control, Helpful Information
June 27, 2022

When I read about how it works to ship your dog on an airplane, I realized this would be terrible for our pet, but I was unfamiliar with the alternatives. A search on the web led me to citizenshipper and once I submitted the specifics of our need, not only was I referred to a number of potential carriers (about six), but I was able to correspond which each of them to determine who could serve us best for the appropriate cost. The site also had helpful articles and videos about how to prepare our dog and how to make the choice that is best for you and your dog. We live on a rural farm, and so it was great to discover that there was good and competitive service for us with very trusted and pleasant folks.

Date of experience: June 26, 2022
Kansas
1 review
0 helpful votes
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Great Business
June 27, 2022

I'm a corgi breeder so I ship at least 10 times a year, I've found some amazing shippers on this site. I have never once had a bad shipper, just be sure to go your research and read reviews.

Date of experience: June 26, 2022
Arizona
1 review
0 helpful votes
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Great experience
June 27, 2022

I was trying to get a puppy from Atlanta to Phoenix via Cargo flight but was having difficulty due to high temperatures so I decided to look into animal transport. I loved how easy it was to enter the puppy's location and my location and receive quotes from people all over the country. I was glad to be able to see all of the driver's ratings and their background checks. I thought I'd have to do ground transport (over several days), but a lovely women named Brandi (Pups-on-a-plane.com) gave me a reasonable quote to fly in-cabin with my puppy and receive him in 1 day! Sold!

Date of experience: June 26, 2022
Colorado
1 review
0 helpful votes
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I chose a shipper from CitizenShipper and was very pleased with the result. The shipper I chose was exceptionally responsive and his communication was outstanding. I was a bit surprised by the CitizenShipper fee and was not happy about that, but the end result was worth the shipping fee and the CitizenShipper fee. Overall, a very positive experience. The shipper was You Call We Haul, which I would highly recommend.

Date of experience: June 25, 2022
Ohio
2 reviews
0 helpful votes
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We chose Terri T company to do our transporting and this is our review for how they did.
The pickup driver was friendly and knowledgeable about when our puppy would get to her new home and if I texted she was right back in communication with me and crates were clean and our puppy was delivered in a timely manner and still clean from pickup at our home. We will use them again for shipping and recommend to others also.
We had several bids from citizenship.com anywhere from 300 - 1400 for delivery to the same house and their was a booking fee just to use Citizenship.com to get to a driver for transport. I think it would of been nice to know upfront that their is a fee for booking and a different fee for the actual transporting of the puppy. I ended up having to ask all my questions to Terri T. To see how to go about trying to get my new puppy to her new owners and she answered everything I needed to know to get the job done. Definitely recommend her and her company. We do have a regular transporter company that we use but with the planes not transporting animals because of the heat he got backed up on the west coast and it was 2 weeks of no answers or communication before he said he couldn't do the job so I had to look for a new transporter and I will continue to use her as my full time shipper for puppies.

Date of experience: June 25, 2022
Colorado
3 reviews
4 helpful votes
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Good Service with One Big Caveat
June 27, 2022

Was nice to be able to get so many quotes (20+) from one source to transport our 8-wk-old puppy. Only complaint was that the fees seemed quite high for the service effort required (ca. $92, which was in addition to the charges paid to the driver). These charges increase greatly with the quote amount, which doesn't seem completely reasonable within the price range. Too much volatility. Don't know why the fee is so dependent on the quote being booked (after all, no more effort from CitizenShipper is required to book a $400 transport vs. a $2500 transport. Furthermore, when I first tried to book a driver, the fee was $82 but the charge wouldn't go through for some reason (even though my cc info was correct). When I resubmitted my booking request, the fee had been raised to $92. Seems like the charges applicable when my RFQ was first submitted should have been honored.

Date of experience: June 25, 2022
Maryland
1 review
0 helpful votes
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The initial fee was weird bc it's was abt 150 booking fee and 400 to the person but the rest was good.

Date of experience: June 25, 2022
New York
1 review
0 helpful votes
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Easy to use
June 27, 2022

Was super easy to get a quote. I used this service to transport my dog from NC to NY and had a great experience.

Date of experience: June 25, 2022
Oregon
1 review
0 helpful votes
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Did what I needed
June 27, 2022

Connected me to a great driver. Had an excellent experience and at low cost. This was my first time using the service and I will again.

Date of experience: June 24, 2022

From the business

From would-be pet owners, to people moving across the country, pet owners are often presented with a difficult problem to solve when they need to transport their pet. How do you transport a living creature who you’ve developed a bond with safely and reliably?

Citizenshipper is a marketplace that looks to delight its customers by providing them with a convenient and safe way to connect with experienced pet transportation professionals. We are driven by desire to create magical moments for pet owners by uniting them with their pets quickly, safely and reliably anywhere in the US, while creating job opportunities for drivers.

If you have something to ship, list a transportation job, get bids and then choose your transporter. If you would like to become a transporter, create a profile, get your account verified, find matching shipments, and get on the road. For more information about becoming a transporter, roll on over to our CitizenDriver driver page. Whichever option you choose,...


citizenshipper.com
Founded in 2008
Austin, TX, United States
+101
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