CircleTicketsReviews 21

This company have scammed me out of nearly £300 for tickets to an event they do not have to sell, and are not answering the phone or their emails. Thier website is not loading and their facebook page has gone suspiciously quiet. I was reeled in by good reviews on line, and their entry at companies house, please, if you have been scammed by this company then log a report with the Police's Action Fraud Website, and SPEAK TO YOUR BANK. If you paid by credit card claim a refund under section 75. If you paid by debit card claim under the "Chargeback" scheme. There is no guarantee you will get your money back but it has to be worth a try.

I was promised an email to track my tickets and they would arrive 2 weeks before the concert. I have not received any email or tickets. Now the internet is full of posts saying people have not received tickets, Circle Tickets no longer answer calls. Phone number and Business addresses in London and Glasgow are virtual offices (ie they don't physically exist). I have got my Credit Card company involve and all indications are that this is a fraudulent company. DO NOT USE

Besides the 2 virtual addresses on their website I also had to sign for a letter by registered post from them (months before the concert). It had a different address "15-16 Nassau Street, London, W1W 7AB". There does not appear to be a company at this address trading as Circle Tickets. I was excited to sign for the letter thinking it was my tickets. The contents were an undated letter from Senior Manager Howard Pritchard stating the time frame of delivering tickets (21 to 10 days before the concert) and a 10% voucher off further concert ticket purchases. Still can't understand why I had to sign for a letter that started "Dear Customer". The letter does state that my event had been successfully booked and payment confirmed, but not what my event was (a standard letter by registered post?). This is a very clever scam with tactics to avoid your suspicion as long as possible (until it is too late and you don't have tickets for a concert).

I also suspect the good reviews on this site are ficticious

Purchased tickets in April to Fleetwood Mac concert at the 02. Not received the tickets, and only a few days to go. Tried to phone, but no answer, nor to our emails. Think it's a scam, looking at other reviews. Phoned o2 and they were helpful, but said they did not know of Circle tickets.
Everyone that is let down should report to the " Action Fraud" web site that is run & monitored by the police. Look it up on the web. If enough complain then they will react and investigate.

I was promised a refund a week ago, told it would take up to 72 hours. Now my bank can't find any pending transaction, and Barclays claim they are NOT "Official Payment Partners" as displayed on the CircleTickets website. Barclays internet security are now investigating this claim by CircleTickets.

My own bank searched their business and found nothing legitimate and are treating the transaction as a fraudulent one rather than a disputed one. The bank have assured me I'll recover my money but it will take time.

No calls ever answered, no emails responded to since telling me I'd be refunded, and their offices are 'virtual offices' in London and Glasgow.

I would advise anyone seeking tickets to look elsewhere unless like myself you want to find yourself £212.00 out of pocket.

UPDATE - Have now reported my case to Action Fraud on *******040 and they are keen to hear from anyone else who have been victims of this 'company'. They have also checked the address of Circle Tickets in London and found no business of that name registered there

UPDATE (10/7/15) - My bank have told me there was no way of recovering the money I spent using my debit card on this fraudulent transaction (possibly because the bank account to which it was made has been closed and all funds removed), but very kindly reimbursed me fully as a "gesture of goodwill" and added another £10 to cover the cost of my calls, so thank you very much to RBS for that. If nothing else my faith in the banks has been restored a little.

Also I've had two updates now from Action Fraud telling me that they are passing the case to the relevant department for investigation, so thanks to the many others I've read of online who've contacted Action Fraud it would seem they are now investigating. Let's hope we haven't heard the last of Mr Jorowar Singh (if that's their real name?) and he might yet be seen in handcuffs... I'm sure he'll look just great!

Best of luck to everyone else in recovering your money.

I was disappointed I was unable to make a purchase over the phone. I expect in this day and age to be able to complete this simple request over the telephone. I am not very good on a computer and it was a pain. I can commend the customer services for helping me through the stages to complete the order step by step online whilst on the phone, they was very patient with me thankfully. Good company but needs to address this issue as I am sure they are losing customers...