On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Chrono24 Reviews Summary
Chrono24 is widely recognized for its professionalism, seamless purchasing process, and high-quality product offerings, with customers frequently praising the clarity of communication and the security measures in place, such as escrow services. The platform's user-friendly interface and extensive selection contribute to a positive buying experience, fostering customer loyalty. However, some reviews highlight occasional logistical issues, such as package delays, although the company's responsive customer service tends to mitigate these concerns effectively. Overall, Chrono24 maintains a strong reputation for reliability and customer satisfaction in the luxury watch market.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Very easy site to find what you are looking for, and the filters allow for time saving while finding exactly what you want.
Like many watch enthusiasts, I was having trouble getting a Rolex from an AD. I decided to buy a Daytona through Chrono24 since I would likely never get one from an AD no matter how long I waited.
It is great to have a marketplace where members can sort by price and choose to only buy from a local market. This creates competition among sellers especially when buying an unworn watch as there should be essentially no difference besides price.
I was relatively confident in the purchase due to the escrow service, authenticity guarantee and strict monitoring of dealers. Of course I still had some anxiety around making a purchase of that size through an intermediary that was new to me and with a dealer that was also new to me. I am happy to say that everything went well. They go a step beyond just escrowing the funds and actually asked for pictures of my ID and credit card. This process took less than 24 hours and made me feel good about their diligence, which likely is even more significant for dealers.
Since luxury watches are considered part of net worth and I routinely apply for real estate financing, I appreciate that the platform helps members track value. This will help me next time I need to generate a Personal Financial Statement and would also help me liquidate if that was ever the best option.
Thanks, Chrono24!
Fair price for the watch and it was delivered in a reasonable amount of time. I would buy from them again.
My $400 timepiece costs $300 to return. Much too costly. Seller excellent for correspondence; product delivered as described and promptly. No problem with Chrono24 other than return fees.
Buyer beware- it clearly states the possibility of high return cost... I didn't see it until I wanted to return item. My error!
After 3 watch purchases on this platform, I'm getting more confident in the diligence Chrono24 puts into vetting dealers and their merchandise. I've had nothing but great experiences with the dealers, and any questions I had on using the platform were well answered by the team. I would recommend that anyone looking to purchase a watch online, be it new or used, consider Chrono24.
The process of finding my first Rolex was fun and I'm a little sad it's complete. Easy and fun to scroll through Chrono24. A great variety and I'm looking forward to my next opportunity to purchase another watch.
I'm always an AD buyer. Decided to try Chrono24. Everything went perfect, communication, shipping, accurate watch condition.
Great people for sure!
Sellers beware!
I have sold many watches on Chrono24 as a private seller, but the last transaction from October 2022 has been a nightmare. With my account in good standing, the same bank account info, and a happy buyer who gladly authorized payout, they are claiming they are having "errors" sending my payout of approx. US$2,600.
I have lost all faith in the platform and removed all other listings. Beware private sellers, they will provide only generic, canned email updates when requesting help with the matter, and their phone support (Angela) couldn't care less about working with you to get you paid, insisting they can only pay via wire transfer and refusing to provide alternatives.
I am now out of the watch and the funds. A very sad turn of events for what was once a great company.
Dear Carlos,
Thank you for your feedback. We regret to hear that you had a poor experience with Chrono24.
Please feel free to contact us directly via email at [email protected] or by phone at 646-887-3560 if you have any further questions. We look forward to hearing from you so we can make sure you ultimately have a positive experience on Chrono24.
Kind regards,
Your Chrono24 Team
I ordered the watch and it was shipped and delivered as expected. I am very satisfied with the purchase.
Overall good experience. Great variety. Love the price suggestion option. Price was great. Accuracy of the condition on the piece was not. I had to do the mediation with the dealer myself. Shouldn't have to pay extra if using American Express, I buy at other sites and never had to pay extra.
Amazing selection of stunning timepieces! This company has a huge selection of extraordinary watches, with exceptionally detailed descriptions. Authenticity is well researched and reliable. My transaction could not have been more simple and I will definitely be a return customer.
Very Happy with my new watch purchase, everything went extremely well. Watch was received in the condition or better than advertised. Received the watch in 2 day from Italy to the US without any problems.
Lots of options with seller, and smooth worry free transaction.
I used Chrono24 for the protection it affords when buying online. I have been very satisfied with Chrono24 and their registered dealers and sellers. I would highly recommend Chrono24.
Easy to use app and transactions made easy. Feels safer than using eBay.
I appreciate the trusted sellers option from Chrono24, gave me confidence to purchase a watch from Portugal. The transaction was seamless.
I have purchased three watches through Chrono24. All transactions have gone smoothly. Chrono24 has become my first stop when I'm looking for a new watch. The search function is great.
First time buying an expensive watch and was nervous about transacting online. Got comfort from the escrow service and dealer's positive feedback. Now the very happy owner of the watch i've had my eye on for years!
My watch arrived a few days ago, and arrived in excellent condition, and it was a few days early I believe. I very satisfactory experience. I also sent the seller a thank you saying the same thing. Very happy with the watch / and servrice.
From the business
Buy new & pre-owned watches on Chrono24 & sell them globally. More than 359,263 brand-name watches from Rolex, Breitling, Omega, etc., at competitive prices
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Marketplace Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Thom,
Thank you for your feedback. We're sorry that you had this particular experience with us at Chrono24.
As it's the holiday season, our call volume has increased, and getting to each customer may take a little longer than usual. We try our best to reach back out to our customers and in the event that we cannot reach you, it's always best to leave a voicemail or email and we will get back to you at our earliest convenience.
Please feel free to contact us directly via email at [email protected] or by phone at 646-887-3560 if you have any further questions. We look forward to hearing from you so we can make sure you ultimately have a positive experience on Chrono24.
Kind regards,
Your Chrono24 Team