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Chrono24 Reviews Summary
Chrono24 is widely recognized for its professionalism, seamless purchasing process, and high-quality product offerings, with customers frequently praising the clarity of communication and the security measures in place, such as escrow services. The platform's user-friendly interface and extensive selection contribute to a positive buying experience, fostering customer loyalty. However, some reviews highlight occasional logistical issues, such as package delays, although the company's responsive customer service tends to mitigate these concerns effectively. Overall, Chrono24 maintains a strong reputation for reliability and customer satisfaction in the luxury watch market.
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I love watches, and I have given my son a beautiful Breitling for a gift after grad school, He wears it everyday. He is always asking what watch I have on, and I hand him whatever I have on. So I know he is interested in watches. So I read two different articles, one about German watch companies and the other was just the excitement of getting a new watch, any watch could be an inexpensive watch.
So I was hoping to give that excitement to my son. My purchase though Chrono24 was easy and fun. My son now has a new time piece all :)
My purchase was international and required that I correspond with Chrono24 on a few occasions. They were perfectly responsive, intelligent, and helpful.
No brainer here. The entire process was as secure as possible. Watch showed up faster than expected in perfect condition. Dealer was fantastic with communication.
Chrono24 has a great selection of watches from reputable dealers across the globe.
Excellent experience as always with Chrono24. Very smooth communication and transaction.
I am thrilled with this app and the user experience! Came into the app with very little knowledge and left with a watch for me and tons of stuff I am interested in! Thrilled to get my watch exactly as described and can't wait for the next watch! I would highly recommend this app to anyone looking to do watches and the app is easy and has a great layout. Payment options, great user interface, verified dealers, this makes the app much better then I could have asked for! Super thrilled thank you Chrono24!
New to the world of online pre-owned expensive watch purchasing - just that sentence should be terrifying. But I have had the best experience with Chrono24.
There was a particular watch that I was after. I purchased one from a certified dealer on Chrono24. I recieved it, and it was beautiful, but was not exactly what I was after.
I returned the watch with no issue at all.
I then found the exact one I was looking for and purchsed it. Better than even the pictures, and I am extatic. I am extremely impressed with Chrono24 and wuold recomend it to anyone.
From the beginning Chrono 24 was in touch with me. Not computer talk but real people with real conversations about my purchase, shipping, customs and delivery. Chrono 24 is the way to find your next watch and have a smooth safe purchase.
My first transaction with Rui went very smoothly, and excellent communication. The watch arrived in perfect condition. I checked the watch in the Hublot App, and it's completely authentic. I will absolutely make another purchase from them in the future because everything went so nicely. Rui, keep up the fantastic work! I highly recommend this dealer.
Been deciding for a long time to purchase a nice watch as a gift to myself. Never bought a watch online but decided to finally get it from Chrono24, I'm glad I did, the buyer protection and guarantee are definitely part of the decision. Communication was great and efficient. Satisfied buyer here...will be buying more from Chrono24.
I got my new watch quickly but the warranty card was delayed and still not activated. It's not Chrono24's fault though.
Very Smooth first time using Chrono24 i'm glad i did buy the watch using chrono24.
I found the watch I wanted (MRG-B1000D-1ADR) through Chrono24, and their supplier in Japan. This is not a common retail model here in the US, so pricing and availability were much much much higher locally. I ordered promptly, and had the watch in-hand (signature confirmation), from Japan, just 3 days later! That's pretty amazing! And yes, I'd highly recommend their services..
CHRONO24 IS A GREAT WATCH SITE, WITH AN EXCELLENT SELECTION OF WATCHES FROM BOTH PRIVATE SELLERS AND DEALERS FROM AROUND THE GLOBE. THIS IS MY FIRST TIME I PURCHASED A WATCH THROUGH CHRONO24. IT WAS VERY EASY; THE CHECKOUT PROCESS WAS VERY EASY TO NAVIGATE, IF LOOKING TO PURCHASE ANOTHER WATCH, I WOULD NOT HESITATE TO USE CHRONO24 AGAIN.
I have done multiple purchases thru Chrono24. They have a large selection of watches and dealers. They also back up your purchase and help with the escrow. Highly recommend Chrono24!
I used Chrono24 for the first time and was a bit suspect spending a large sum of money for a luxury watch online. I checked out the reviews on Chrono24 from third party review websites and the majority of the reviews appeared favorable. I then called Chrono24 and spoke to a live person in the U.S. a few times and they answered all of my questions. So far it appeared legit. This dealer was excellent.
I then found my watch at a good price and contacted the dealer. I wanted a new Grand Seiko watch and the dealer responded quickly and on weekends. Now it was time to pull the plug.
I ordered the watch and my credit card was charged for the full amount. The dealer, the Chrono24 website and UPS continually kept me updated on my the status of my watch. The delivery date ended up only a week or so away from the date of order from Japan. It arrived wrapped in a new box with all of the forms and plastic protection. The watch was brand new and in perfect condition.
The dealer did tell me upfront there would be a customs charge that I had to pay in addition to the amount paid to Chrono24. I googled that request and it appears to be the normal procedure. The customs charge was only a $100 and quite a bit less than what the dealer thought it would be as customs charges can vary. In the future I would prefer to pay that upfront as it can delay the process.
On a scale of 1 to 10 (1 is bad and 10 is excellent) I would rate this dealer and the process as a 10+ As I plan to buy more watches in the future I will continue to use Chrono24. I found that if you communicate with the people at Chrono24 they can facilitate the process, communicate with the dealer before the purchase and read the reviews to get a level of comfort for that dealer.
Website easy to use. Detailed photos and text. Fair pricing. Thank you.
From the business
Buy new & pre-owned watches on Chrono24 & sell them globally. More than 359,263 brand-name watches from Rolex, Breitling, Omega, etc., at competitive prices
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Thom,
Thank you for your feedback. We're glad to hear that you had a positive experience with Chrono24!
Please feel free to contact us directly via email at [email protected] or by phone at 646-887-3560 if you have any further questions. We look forward to hearing from you so we can make sure you ultimately have a positive experience on Chrono24.
Kind regards,
Your Chrono24 Team