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Chrono24 Reviews Summary
Chrono24 is widely recognized for its professionalism, seamless purchasing process, and high-quality product offerings, with customers frequently praising the clarity of communication and the security measures in place, such as escrow services. The platform's user-friendly interface and extensive selection contribute to a positive buying experience, fostering customer loyalty. However, some reviews highlight occasional logistical issues, such as package delays, although the company's responsive customer service tends to mitigate these concerns effectively. Overall, Chrono24 maintains a strong reputation for reliability and customer satisfaction in the luxury watch market.
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Levied 2% commission on my purchase as an exchange rate fee.
Chrono24 refused to accept payment in the currency of the listing, refused to amend my currency settings with the home/business address update.
The Customer Service didn't even bother to read my query and respond!
This company is a joke. I purchased a Rolex watch for $2100 on June 10th. The seller did not have it in stock yet chrono24 took my money and I have been begging them since then to issue me a full refund. It is now June 30th and they have begun to ignore my request and I have still not received any refund. Avoid this company at all costs! They must being going broke because they can't refund there buyers and are slow paying there sellers.
Dear JK,
Thank you for your feedback. We regret to hear that you had a poor experience using Chrono24.
At Chrono24, we strive to give our buyers the best experience while purchasing a watch on the platform. Unfortunately, your experience with the seller has been less than satisfactory and that is not something that we pride ourselves in.
If the watch has not been shipped by the seller, Chrono24 is able to cancel the transaction and issue a full refund to you at your request. Please reach out us anytime with your transaction ID and we would be happy to resolve the issue for you as quickly as possible.
Please feel free to contact us directly via email at [email protected] or by phone at 646-887-3560. We look forward to hearing from you so we can make sure you ultimately have a positive experience on Chrono24.
Kind regards,
Your Chrono24 Team
Missed promised delivery dates. Confusing messaging on actual day of delivery but watch did arrive. Dealer promised a credit to makeup for hassle.
The whole experience was quite easy. Seller was quick and responsive, and the whole process was quick, even during the covid19 slowdown.
After looking at other websites it became apparent that Chrono24 was far and away the best. The other sites had
Postings like "available in 3 to 4 months." Why would anyone get involved with that? I would definitely go directly
To Chrono24 for any future timepiece purchases.
If you are having an hesitation for purchase a watch Steiner, please don't: they are so professional, customer experience is just perfect; they are answering to all of your questions very quickly. If I had to buy another watch I will go again with them.
Highly recommend Chrono24.com. My purchase was prefect and I really like the escrow account model they provide.
Fast delivery beautiful watch good and secure buy.
Almost half a million watches to choose from. Verified dealers. Secure escrow payment system. I just don't see how this service can get any better. Highly recommended.
Great site for online transactions of significant value. I will continue to purchase through Chrono24 over brick-n-mortar retail stores.
Experience was much much better then ever expected or hoped
I've had great experiences with the watches I've purchased and everybody I've made contact with is very professional.
I love the website platform. It gives you all the tools in terms to review, compare, search and interact with the sellers if you are interested in any watch. I make my first purchase and in terms of the website tools, everything worked perfectly! The only reason i'm not giving 5 stars is because the delivery process regarding logistics companies and customs paperwork you have to make is really complicated. I know this isn't chrono24 fault, however it would be great, that chrono 24 offered a basic guideline (even though it's not perfectly accurate) on how to import your purchase and all the extra costs regarding customs liberation with the delivery companies (Fed Ex, DHL). Maybe they could gather shopper experiences from previous buyers (such as myself) to start building this guidelines. Oher than that i think Chrono24 it's an excellent website!
Da tanto tempo volevo acquistare un orologio di prestigio che continuava ad essere un sogno irrealizzabile, troppo oneroso. Grazie all'ampia offerta di Chrono 24 sono riuscito a trovare un oggetto di primo polso ad un prezzo alla portata delle mie disponibilità.
From the business
Buy new & pre-owned watches on Chrono24 & sell them globally. More than 359,263 brand-name watches from Rolex, Breitling, Omega, etc., at competitive prices
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear D. L.,
Thank you for your feedback. We regret to hear that you had a poor experience using Chrono24.
Chrono24 does not charge buyers any extra fees for the commission. Please note that sellers always create offers and ads in their own currency. Chrono24 converts this amount and shows it to the buyer in their own currency before they pay.
Unfortunately, we cannot currently offer buyers a choice of payment currency.
The exchange rate provided by the payment service is a maximum of 2% above the price set by the European Central Bank (ECB). In addition to the standard exchange fees, this difference also includes the costs of transferring the money, for example from Europe to Asia.
Please feel free to contact us directly via email at [email protected] or by phone at 646-887-3560. We look forward to hearing from you so we can make sure you ultimately have a positive experience on Chrono24.
Kind regards,
Your Chrono24 Team