On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Chrono24 Reviews Summary
Chrono24 is widely recognized for its professionalism, seamless purchasing process, and high-quality product offerings, with customers frequently praising the clarity of communication and the security measures in place, such as escrow services. The platform's user-friendly interface and extensive selection contribute to a positive buying experience, fostering customer loyalty. However, some reviews highlight occasional logistical issues, such as package delays, although the company's responsive customer service tends to mitigate these concerns effectively. Overall, Chrono24 maintains a strong reputation for reliability and customer satisfaction in the luxury watch market.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Tutto ok, ma 40 euro di spese di spedizione, per un articolo del peso di pochi grammi, mi sembra una esagerazione.
Very easy to work with with a great product. I need to enter 50 characters so this is fluff at this point.
I have purchased two watches through Chrono24. They host private and retail sellers from around the globe, although most seem to be from Europe. Keep in mind that the "list" prices shown frequently do not reflect the cost of shipping or any custom duty that may apply. On the other hand, you may be able to negotiate each or all of the sales prices and any expenses with your seller. Chrono24 does charge a commission to the seller, but hosting the marketplace and providing escrow for the transaction entitles them to a reasonable fee. I recommend them.
Der Verkäufer hat bis heute keine Rechnung gesendet
Und chrono redet mit mir über sitejabber?
Nie wieder
Dealer interactions seem to go quite well, but private sellers are hit-and-miss. Escrow is a good idea, but if a dealer has to wait to get a watch from the manufacturer your money is tied up immediately. If Chrono24 could move to a credit card "authorization" model that would be much preferred. I've ended up paying up front for watches that took many weeks to ship.
I have purchased 2 watches now and both times have gone smoothly. The buyer protection feature is awesome and helped me feel comfortable with the whole process.
Very satisfactory experience. Watch matched condition seen on pictures, very professional and experienced seller, watch was delivered cross-border within 3 days. Chrono24's Trusted Checkout a very reassuring tool.
Quick response and fair pricing. Fast on delivery and felt comfortable during the whole buying process.
Dealer was very responsive and delivered the product in a timely manner. I look forward to doing business with the dealer again.
Great watch. Fast delivery. Perfect service! I highly recommend this watch collection.
Everything as expected. Perfect. Nothing to add.---------------------------------
Hello Borja,
Thank you for your feedback. We are glad to hear that you are happy with your watch.
We see that the rating given doesn't quite match the experience that you had on Chrono24. If your experience was anything but perfect, we are available to help you resolve any issue with your order.
Please feel free to contact us directly via email at [email protected] or by phone at 646-887-3560. We look forward to hearing from you so we can make sure you ultimately have a positive experience on Chrono24.
Kind regards,
Your Chrono24 Team
J'ai acquis une montre d'occasion via le site Chrono24. Cette montre était proposé par un revendeur belge ayant déjà de son côté de très avis... Les services associés de Chrono 24 et de la Joaillerie-Royale de Bruxelles m'ont permis d'effectué une transaction totalement sereine. 5 étoiles aux 2 prestataires
No problems with the easy to use website. Escrow is a great service. Full seller details were available including reviews. Once the deal was done, the seller sent the item within 3 days from Holland to the UK. Super happy all round...
Easy to use website with a lot of products. Would have liked to have a two-way negotiation with the seller but it seems only to go one way.
Everything went perfectly as you said
I will recommend you
Accurate site with very nice watches and seller that respond accurately: safe system to buy
From the business
Buy new & pre-owned watches on Chrono24 & sell them globally. More than 359,263 brand-name watches from Rolex, Breitling, Omega, etc., at competitive prices
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Lieber Harald,
Danke für deine Rückmeldung. Wir bedauern zu hören, dass Sie mit Chrono24 schlechte Erfahrungen gemacht haben.
Wir danken Ihnen, dass Sie Ihre Transaktions-ID in diese Bewertung aufgenommen haben. Nachdem wir uns Ihre Bestellung angesehen haben, haben wir uns anscheinend bereits an den Verkäufer gewandt, um ihn über die Weiterleitung der Uhrenrechnung an Sie zu informieren.
Wir warten immer noch darauf, vom Verkäufer mit einem Update zu hören.
Bitte kontaktieren Sie uns direkt per E-Mail unter [email protected] oder telefonisch unter 646-887-3560. Wir freuen uns darauf, von Ihnen zu hören, damit wir sicherstellen können, dass Sie letztendlich eine positive Erfahrung mit Chrono24 machen.
Mit freundlichen Grüßen,
Ihr Chrono24-Team