Christmas CentralReviews 2,444

Do not order anything from these people. I ordered a frog garden table set twice. The first set came completely broken. We returned them thinking that we just had a mishap with it and reordered a second set and they to came COMPLETELY BROKEN ALL 3 PIECES. THERE WAS NO PROPER PACKAGING FOR THESE AND THE BOX IT'S SELF LOOKED REALLY OLD AND THE BOXES INSIDE WERE NOT EVEN INTACT EITHER. I WILL NEVER ORDER ANYTHING THAT COMES FROM THIS COMPANY EVER AGAIN.

I ordered 2 nutcrackers on Dec 3. My payment was put through but I didn't receive a confirmation email or tracking information from the site like it said I would. Dec 6 I did an online chat and the person gave me my order number and said I would receive tracking information when they were ready to ship. I didn't receive any emails. One nutcracker arrived on Dec 15. The box wasn't marked and no invoice or any paperwork. I waited a day to see if the other showed and it hasn't. I sent an email to the company and a ticket number was started. Today I received an apology email and it stated they would resend the item. Ten minutes later I received another email stating they could not resend the item to Canadian addresses and would start the process of reimbursing my money. The nutcracker I was waiting for is no longer on the website.
I am not expecting to be reimbursed from such a poorly run company with very poor customer service and an extreme lack of communication.

Stay away, do not order anything from Christmas Central. I ordered a nativity set that should have been delivered a week ago, tracking number says returning to sender, no idea why and Customer service unwilling to do anything resolve. Send a few Emails to this company, received zero resolutions and very little communication from them, disputed the charge and bought something elsewhere. Many other options/companies to purchase Christmas decorations, stay away from this one.

I have contacted the company repeatedly over an order for an item that was advertised as a 2 DAY DELIVERY. The item was sent to another person as part of a gift.
Ten days later, after a replacement, was purchased... they ship it.
They refuse to intercept the package and tell me i have to return it even though it is not shipped to me or pay for it. What a loser level of customer service and they sell on Overstock.Com... BUYER BEWARE.

Ordered a Christmas stocking from Christmas central, through walmart.com on 11/28. As of 12/6, it has not been shipped so I sent an email inquiry about my order. I received an email back stating the order was to be filled through their other warehouse and they were checking on it and would get back to me. Several hours later, I got an email from Walmart that my order was cancelled because it hadn't been shipped yet and the seller was unable to provide an estimated shipping date.

Ordered a christmas tree, it arrived a week later in a box that was cut in half, was open and had multiple punctured holes on each side. Tree was pre-lit so needless to say lots of lights didn't survive. There was no protective wrapping on the tree it was just stuffed inside the box and box looked like it was run over by a truck. Tried to return the tree, but its impossible to get a hold of anyone. Was told the return label takes 24-48 hours to be emailed. That changed to 5-7 business days after the initial 48 hours were over. Now over a week later still don't have the return label and damaged tree still sitting in its original box in my garage. Not sure what to do at this point. Take them to court? Anyone has any suggestions?

0 Rating! No option for "0"
Terrible Customer Service when trying to return items. We ordered the exact same item (red and green, C9 LED lights) according to their specs on their website. When we received the lights, the description on the receipt & labeling on the packaging was the same, so we kept them in the original wrapping, waiting for the upcoming Christmas. When recently unwrapping them, it was obvious the red and green lights were different sizes. We called Christmas Central; talked to customer service & a supervisor asking to exchange for the correct size, but were denied due to it had passed the 30 day return policy. We did not want a refund, only to exchange for the correct matching sizes. Asked the supervisor to talk to her boss, but the "Owner" does not take emails or phone calls! Do not buy from this company. They do not stand behind their product, not do they try to accommodate the customer!

I bought 3 sets of frosted mini Brite Star designer series lights in 2018. In 2019 none of the strands had a full set of lights working. When I contacted Christmas Central they said they can't do anything about it except tell me to check the bulbs. I asked about the 2 year guarantee and they said that's just the manufacture warranty, In order t return the strands the warranty says they have to be faulty for 2 years before I can return them. What a waste of money.

I placed an order through Google Checkout/Express for two pink patio umbrellas through this website (Christmas Centeal).

First, google said about 3 times that my card wouldn't go through (not sure why!) Then, my money was on hold for for this order for an entire weekend (odd if the card didn't work, right?). Finally, hold was released and I never received the umbrellas.

There is no contact info on the website to reach out to see what happened, or to have someone push the order through. I just think they didn't want to sell it to me with Googles coupon code/sale they were offering. Or it's a scam website.

I ordered Christmas ornaments and one arrived broken. After reading reviews about the awful customer service, I was a little apprehensive about a return for store credit. I left a message and also decided to e-mail customer service. I received a response via e-mail the next day with a request for additional info, such as packing slip details in order to identify the packer and have them do additional training to prevent future packing issues. Since the packer did not include a packing slip, I provided some info and pics. Sophia was great. She apologized for the breakage and provided several options for resolution. Additionally, she was out of the office when I e-mailed a question. Someone else responded to notify me of this. I thought that was above and beyond. I chose the refund, since I wanted to purchase some other items. I had my refund within 3 working days and purchased additional items. I received those is less time on this shipment. All items were shipped properly. No breakage. I'm very happy with the ornaments, garland, and customer service. A number of recent reviews on trustspot are positive. My experience with customer service was a good one.