The Children's PlaceReviews 263

I picked some cute clothes out for my daughter, when it was time to check out I put my shipping address and card info in and I was INSTANTLY charged but instead of taking me to order it took me to my bag of 17 items that is still showing that I have to check out again. I get text alerts when a payment has been processed and as soon as I submitted my payment it was charged I am highly upset and will be call customer service at 6 am NEVER AGAIN

I had my debit card information stolen and used on their website. After contacting 2 separate people and being promised a refund from both of them I still have not received my money back. The first person I spoke with before the transaction posted even promised me the transaction would not be processed but cancelled and yet the money was still taken out of my account. Now some one is telling me it could take up to 2 months for a refund to be issued. Not to mention their customer service is clearly outsourced. Stay with companies that keep all aspects of the business inside the United States. It is worth it!
DO NOT order or have anything to do with this company or its products.

I ordered Christmas items on December 17th paid xtra to have it rush delivered and they still didn't ship out till 6 days later on 23rd called waited on hold to customer service 3 times both times took me waiting on hold 30mins to even talk to anyone was lied to about my order said when they shipped they shipped it one day air I'd get it by Christmas well I didn't and that's not even all it's still not here it won't be here till December 31st and all customer service would do for all the bs is give me $10 never again will I order from crazy 8!

I'm very upset with Crazy 8, because I put in an online order on December 17th. My order status was 'In Progress' for a week. I called more than 4 times to your customer service at all different times of the day, the lines always busy. I never got through to speak to a person. I sent an email, auto response received saying you would respond in 2 days - never happened. This was a Christmas gift and it wasn't shipped till 12/23! Horrible service, never again will I order from here again.

We placed an order on 12/10. We received the full outfit minus on item. I have now waited for an agent for a combined total of 40 mins. I emailed customer service and the auto reply email says that they will respond within 2 days. This was ordered as a Christmas gift and will obviously not be here in time. They clearly did not anticipate the volume they would sell this Christmas season or hired terrible employees. If I could ever actually speak to one, I could provide a better judgement on that. Amazon churns out massive amounts of stuff very quickly. As does Walmart and Bass Pro Shop. We have had zero problems with the other orders we have placed from other retailers.

I placed an online order on December 8 with projected delivery date of December 21st. On December 21st the items were never delivered rather I received a notification that the items were just shipping and one of the main items was no longer available. The placed the order for Christmas gifts that I will not receive in time to distribute. I will never order anything from this store again. To top it off I was on the phone with customer service for an hour and a half.

Placed an order on 12/10 and 11 days later it still has not shipped. I waited 30 minutes on the phone with customer service and never got through to anyone. I emailed customer service and it came back failure to deliver as if their inbox was full. Now Im wondering if i paid for something i will never receive. These were supposed to be Christmas presents. I hope that all of these negative reviews cost them a lot of business so they will start treating their customers better.

The store will not process my order. They have charged my credit card, but will not ship my purchases. They have stated they will expedite my shipment, but when I call back to inquire they blame the shipping company or the warehouse. I've called three different days and sat on hold 28 minutes (hung up), 32 min, 48 minutes and 22 minutes. I tried to cancel my order this last time but have no trust that they will follow through based on the run-around I have received thus far. Terrible management.

I have sat on the phone for 4 hours and currently am sitting on the phone on hold again now and praying this agent does not hangup on me as well! I was overcharged firstly and secondly cannot track my order because they do not recognize my initial email signup. But managed to charge my account. I have ordered from Amazon and they are processing their high volumes at an amazing rate and this company cannot organize themselves to meet the demands of the season. It is ridiculous! I love the clothing I ordered if I actually receive it, but I am super disappointed in their customer service!

I placed an order paying for expedited shipping 7 days later items still have not shipped. I tried several times to call, but ended up sitting on hold for 20-30 minutes, before hanging up.My 4th call determined to stay on the line and 25 minutes later a rep finally answered. I was told they had high volumes of orders to process and my order would not arrive until atleast 12 business days
What about expedited shipping. Now I don't have the gifts I need for my grandsons. Not happy and will not order again!

I placed an order for my children as gifts for Christmas on November 28,2016. I haven't received a notification from the company stating that my order had been shipped. I went online 3 days ago to track my order & it stated it was in progress, & as of today it is still in progress, & haven't been shipped when I was told that I would receive my order by December 14th. I will not be ordering from this company ever again in the future. They took my money as soon as I placed the order, but are very slow at getting it to me.