The Children's PlaceReviews 263

This is the first time i decided to shop with Children's place and I NEVER WILL AGAIN. Planned a last minute trip, ordered $100 worth of stuff online and paid $20 for rush delivery only to check my email the next day to see the order was canceled. NO CALLS FROM THEM! Called customer service, all they could tell me is that they don't know the reason my order was canceled andy money will be refunded within 3-5 business days. So now I'm left with no goods or money for my trip. I WILL NEVER SHOP
WITH THEM AGAIN! BAD BUSINESS!

I placed an order on June 5th received a notification on June 6th that the order had shipped. Today is June 13th and the order is still not able to be located with in the UPS system which means my order is simply sitting in the warehouse. There website says free shipping NO WHERE on the page does it say expect a extremely long weight time on orders. I call and they are not sure what is happening and I will not have an answer of if they lost my order until June 19th. I am not happy and will not order again with them!

Children's Place...! They have the best dresses for the kids. I ordered a pair of clothes for my daughter, they are very much comfortable for my daughter. Varieties of clothes with different designs at a reasonable price. Happy Customer...!

This company is awful, and I will never buy from them again. I ordered a shirt at a store in Connecticut. After a month of waiting for the shirt to arrive, I called the customer service number. I was told that although my payment was processed, the order did not go through and that there was nothing they could do to help. That is the most absurd thing that I had ever heard. I told them that I had my bank statement where it shows the charge. And she said, I had to ask the bank to call them. What?! So crazy. Will never do business with them again.

Worst experience ever. I ordered an outfit for an event 15 days prior. I got in about three weeks. Its like buying from China. I couldn't return it on time so I got a store credit that I couldn't use online. After going on the website and choosing items I had to pay for them. Then to realize that I will have to go to the store anyways I canceled the order same day. My surprise is I got the package by mail 10 days after and the charge on my account. Now I have to return it and wait for the refund. Really! I couldn't believe how bad my experience was. I guess is not a good choice to buy online.

The Dallas Galleria store is a mess! Management needs training to be more organized and the store should completely be redone. It is hard to maneuver and get in-between the racks of clothes. This store is ALWAYS a disaster. Clothes and shoes on the floor, cash register stand a mess with piles of clothes, employees drinks, etc. No one ever offers to help, but will help only if asked. I only go in if I absolutely need something but it's so frustrating going in here. Please get this store cleaned up!

I had received an email saying i placed an order a few weeks ago (i had not). My card was not used nor my address or anything so i contacted them to inform them i did not place the order and did not want to receive emails about it. I made it clear it was not an issue with my card being used but i got a generic bot reply saying "contact your bank and inform them of the charge"... that was not the issue but whatever i deleted the emails and ignored it. Then i started receiving their update emails about sales and such so i went to the bottom looking to unsubscribe. I found the button easy enough clicked it and thought that would be in. The next day i received 3 emails. Tried unsubscribing again. This went on for over a week and yet i was still subscribed. I sent another email to customer service saying i was not able to unsubscribe and to take me off the list. I still have not heard back from them and i am STILL getting emails! I am so incredibly frustrated. They could have the best products ever but i would recommend staying far away from giving them any of your information because it is impossible to stop them from contacting you insistently. I have never and will never shop here because of this experience.

Where I live there are zero Children's Place physical stores so I order online. It's pretty easy to navigate through and they almost always have a sale. Today, as I'm writing they have 60% off their entire site (minus clearance). That's what I love. Their clothes are cheap, good quality and stylish. Before actually buying from them I was gifted some pajamas for my newborn. They were small enough that when she was in between sizes she could fit them without them falling off like other brands. So I placed my first order when they had a 75% of sale for end of summer items. (This is where the missing star goes) I messed up my address but couldn't change it online. I tried emailing them and the wait time for a response was too long so I called. It took over half an hour to connect with someone and they were rude. I *almost* wanted to cancel the order but I did get 11 items for $30 so I didn't. I had Children's Place cash afterwards and when it came time for my next order (two weeks later) it was gone. So while I absolutely love their clothes I am not a fan of the cash OR their customer service.

Do not ever order online. They have the worst customer service ever. I placed an order and realized a few minutes later that they had the wrong shipping address. I immediately called customer service and they REFUSED TO CHANGE THEY SHIPPING ADDRESS. They REFUSED TO CANCEL THE ORDER. The order didn't ship until the following day, so they could have easily changed the shipping address, but they wouldn't. I have never received my order. I called again today, and they REFUSE TO REFUND MY MONEY. They have literally stolen my money.