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Chic Me generally garners positive feedback for its appealing clothing quality and variety, with many customers expressing satisfaction with the fit and style of the products. However, significant concerns arise regarding customer service, particularly related to delays in shipping, difficulties with the return process, and inadequate support when issues occur. Many customers report frustration over refund policies and communication challenges, which detract from their overall experience. While some appreciate the affordability and occasional promotions, the inconsistencies in service and order fulfillment suggest a need for improvement in customer relations and operational efficiency.
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Took ages to deliver and no communication
Colour of items poor compared to pictures
Item looked nothing like picture. Had to pay for delivery and return. Returns are a nightmare after approx 3 or 4 requests for a return label and 3 different offers from the company to keep item with discount eventually a return label given. Very bad service will not use again
Item purchased did not look the same as depicted in photos online. The colors were less rich/defined, and the fabric was cheap looking
Ensemble trés joli et pratique comme tenue décontractée, je l'ai recommandé une 2ème fois en taille M car en taille L habituelle pour moi, il était trop grand!
Et les retours sont trop compliqués.
I am a returning customer. My selections are great trendy and quality items!
The dress is beautiful but unfortunately arrived too late for the occasion
I tried to return some pieces but I coundn't they were trying to persuade me to keep it and then they didn't answer
Great experience with chic me and my order was lovely, had a few problems with delivery but customer service were very helpful and helped me find my order so great service
I do my shopping a lot on ChicMe. This is my first pair of shoes. I paid 56 bucks for them and I'm very disappointing they're broken.
Very impressive with the easy way of ordering and how quickly the merchandise was delivered
Lots to choose from I love the different options
I paid for the items but they never arrived. They kept telling me they would ship in a couple days and a month went by then they said the items that I ordered were out of stock. It was always an excuse.
It was easy to order and I was pleasantly surprised how nice the top was
Not bad but there was no return label with garment
After purchasing a ladies jumpsuit for £30 find the zip was faulty. When I tried to return it, I was going to be charged half the price to return it. Vouchers to spend within ChicMe I can't find where these have been placed, so I have been unable to use them. There are other sites that you can return goods without having to pay.
I have to wait over a month for my delivery and that is not good
It has taken over 5 wks for items to arrive. It's are poor quality and now I am being offered 10% off the cost instead of sending back. They will not refund me!
Answer: Hey Melissa, :( , as we are in different countries, it need take time to ship the items, we're trying our best to improve the shipping methods, but it still need take 7-15 days to send to worldwide
Answer: Hey Rash, I checked you made an order on May. 8 but already asked for refund before we send it to you. :(
Answer: Return policy is a joke, they don't honor it. They'll offer discounts and partial refunds until the return window runs out. If the window runs out just do a charge back. Most credit card companies will side with you due to them not honoring their own return policy.
Answer: I agree. Order one size they send the wrong size, and when you call them out on it, they lie and say the size they sent is correct it's just too big, as though I don't know my size! Especially when the other items same size do fit!
Answer: May we know what is wrong? If you have any problem, you can email to [email protected], our staff will solve it for you
Answer: Hey Christelle, of course we are real, there is a lookbook on our website www.chicme.com and our App Chic Me, customers always like to share what they got there with others, You can have a look
Answer: Because they are a scam. I am in the same boat. Don't give up, dispute it if you can. Don't let those thieves keep your money. And you will probably never get your package. If you do, wear a gas mask while unwrapping because it'll smell as bad as it looks (nothing like the ads!)
Answer: This is our phone number:+12132603334 If you have anything you can call us or you cam email to us, this is our email address:[email protected]
Answer: Hey Kimberly, please send email to [email protected] about your order information, customer service will help you check it

