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Chic Me generally garners positive feedback for its appealing clothing quality and variety, with many customers expressing satisfaction with the fit and style of the products. However, significant concerns arise regarding customer service, particularly related to delays in shipping, difficulties with the return process, and inadequate support when issues occur. Many customers report frustration over refund policies and communication challenges, which detract from their overall experience. While some appreciate the affordability and occasional promotions, the inconsistencies in service and order fulfillment suggest a need for improvement in customer relations and operational efficiency.
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I wait for a return response of three items
Thank you
The dress finally came but it was 5 weeks. Customer service did follow up with the status. The dress fits true to size.
Like Chic some times material is cheap looking but hey so is the price
Love this site always get items and usually love all
Lovely top but over a 4/5 week wait for it I probably wouldn't order from again as took Abit of chasing up.
Never received anything, I tried ordering before and got nothing back then either. Thought I would give it another try but no, nothing.
Items rubbish quality.
Lose 50% of your money if you try to return.
Ordered 2 jumpers in size large one is too big the other too small not true sizes
Loved my order! Just what I wanted & I good quality. Only downside was delivery time was longer than I expected but came just in time for what I needed it for
Fine I did have to chase the order. Took a long time to be delivered. But all fine in the end.
Communication about delivery poor, eventually arrived about a month after ordering
Product not worth the price
Good products, but the delivery is just to long! I've learnt my lesson
My item was delivered, I had no notification and was left with a neighbour, I didn't know where, no note through door, took me 5 days to allocate, won't order again, can't trust the process
True to size………………………………….//.///……………././/.//: :// /////////
Yes I ordered a dress and top for my granddaughter for Christmas but she doesn't like it so will have to send it back
Brilliantl easy to order delivery quite good as well good quality
Took ages to deliver and no communication
Colour of items poor compared to pictures
Item looked nothing like picture. Had to pay for delivery and return. Returns are a nightmare after approx 3 or 4 requests for a return label and 3 different offers from the company to keep item with discount eventually a return label given. Very bad service will not use again
Item purchased did not look the same as depicted in photos online. The colors were less rich/defined, and the fabric was cheap looking
Ensemble trés joli et pratique comme tenue décontractée, je l'ai recommandé une 2ème fois en taille M car en taille L habituelle pour moi, il était trop grand!
Et les retours sont trop compliqués.
Answer: Hey Melissa, :( , as we are in different countries, it need take time to ship the items, we're trying our best to improve the shipping methods, but it still need take 7-15 days to send to worldwide
Answer: Hey Rash, I checked you made an order on May. 8 but already asked for refund before we send it to you. :(
Answer: Return policy is a joke, they don't honor it. They'll offer discounts and partial refunds until the return window runs out. If the window runs out just do a charge back. Most credit card companies will side with you due to them not honoring their own return policy.
Answer: I agree. Order one size they send the wrong size, and when you call them out on it, they lie and say the size they sent is correct it's just too big, as though I don't know my size! Especially when the other items same size do fit!
Answer: May we know what is wrong? If you have any problem, you can email to [email protected], our staff will solve it for you
Answer: Hey Christelle, of course we are real, there is a lookbook on our website www.chicme.com and our App Chic Me, customers always like to share what they got there with others, You can have a look
Answer: Because they are a scam. I am in the same boat. Don't give up, dispute it if you can. Don't let those thieves keep your money. And you will probably never get your package. If you do, wear a gas mask while unwrapping because it'll smell as bad as it looks (nothing like the ads!)
Answer: This is our phone number:+12132603334 If you have anything you can call us or you cam email to us, this is our email address:[email protected]
Answer: Hey Kimberly, please send email to [email protected] about your order information, customer service will help you check it

