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Chic Me generally garners positive feedback for its appealing clothing quality and variety, with many customers expressing satisfaction with the fit and style of the products. However, significant concerns arise regarding customer service, particularly related to delays in shipping, difficulties with the return process, and inadequate support when issues occur. Many customers report frustration over refund policies and communication challenges, which detract from their overall experience. While some appreciate the affordability and occasional promotions, the inconsistencies in service and order fulfillment suggest a need for improvement in customer relations and operational efficiency.
This summary is generated by AI, based on text from customer reviews
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Customer service was bad and the actual product I was disappointed how low quality it is
For me it is okey, but not so perfect. I will think for the next time
Too small and didn't fit me. Looks are deceiving. If I only knew
Easy to use website but poor quality clothing. I've returned goods but long wait for a refund.
Product very pretty and it was delivered promptly.
It takes way too long for the products to arrive and they run really small
No reimbursement no return. It's not acceptable not mentioning the fact that the pictures of the item are not from the same item. It's 100% impossible
Bought 4 outfits, all were poor quality and did not fit, only bought as they were advertised as easy returns, a total con, impossible to return and customer services don't want to know, you have to send them back to China which costs more than the outfits are worth, AVOID
A bit difficult when it comes to choosing the right size.
It should be clear on how to return the outfit does not fit
Beautiful dress, good quality, unfortunately it was too small for me and they don't do a bigger size. I'm a Uk 14 and a large is only a Uk 10
Long waiting time between the order and delivery. The prices are very low, which is good, but this effect the quality of the products and fabrics. Overall not too bad.
Dubious about buying again. Fast postage... not same quality material as it seems in pictures
Arrived in 3 weeks to AUSTRALIA. Thought I was shopping in Australian $$. But was US $$, bit of a shock to bank balance. However would buy again!
Good services and great stuffs,. Customer service are great n meet expectations
It's impossible to reach out ChicMe!
The clothes feels like I'm dressing something made out of plastic!
Vairs šeit neko nepasūtīšu. Liels gaidīšanas laiks, kad preci iepako un izsūta. Ilgs gaidīšanas laiks uz piegādi. Divas kleitas neatbilst pasūtījuma izmēriem. Viena pa mazu, otra pa platu. Diemžēl vairs neko nesūtīšu!
Dress is more silver not black like it looks in pic
The item did arrive but was not suitable for my body type! I tried to return the item but was unable to get a return address! Buying online for clothes is very disappointing especially when it doesn't suit your stature! Returning to China is not an easy process!
Answer: Hey Melissa, :( , as we are in different countries, it need take time to ship the items, we're trying our best to improve the shipping methods, but it still need take 7-15 days to send to worldwide
Answer: Hey Rash, I checked you made an order on May. 8 but already asked for refund before we send it to you. :(
Answer: Return policy is a joke, they don't honor it. They'll offer discounts and partial refunds until the return window runs out. If the window runs out just do a charge back. Most credit card companies will side with you due to them not honoring their own return policy.
Answer: I agree. Order one size they send the wrong size, and when you call them out on it, they lie and say the size they sent is correct it's just too big, as though I don't know my size! Especially when the other items same size do fit!
Answer: May we know what is wrong? If you have any problem, you can email to [email protected], our staff will solve it for you
Answer: Hey Christelle, of course we are real, there is a lookbook on our website www.chicme.com and our App Chic Me, customers always like to share what they got there with others, You can have a look
Answer: Because they are a scam. I am in the same boat. Don't give up, dispute it if you can. Don't let those thieves keep your money. And you will probably never get your package. If you do, wear a gas mask while unwrapping because it'll smell as bad as it looks (nothing like the ads!)
Answer: This is our phone number:+12132603334 If you have anything you can call us or you cam email to us, this is our email address:[email protected]
Answer: Hey Kimberly, please send email to [email protected] about your order information, customer service will help you check it

