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Chic Me generally garners positive feedback for its appealing clothing quality and variety, with many customers expressing satisfaction with the fit and style of the products. However, significant concerns arise regarding customer service, particularly related to delays in shipping, difficulties with the return process, and inadequate support when issues occur. Many customers report frustration over refund policies and communication challenges, which detract from their overall experience. While some appreciate the affordability and occasional promotions, the inconsistencies in service and order fulfillment suggest a need for improvement in customer relations and operational efficiency.
This summary is generated by AI, based on text from customer reviews
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Chic me thank you customer service was great and I got my items in a timely manner.
First order delivery was slow and all items of clothing to small.
I thought this was gonna come in my size but it didn't. Then add to the humiliation my daughter didnt even want the dress.
I read many bad reviews about the return practice from the seller's side but couldn't believe them. Until it happened to me.
When I contacted the seller that I'm not happy with part of my purchase I didn't get any information about returning the items instead was offered a discount tfor my next purchase. When I refused the offer I got bigger discount but no refund option
After several messages I finally got the return label with a bar code. I sent the items attaching the label. I didn't send it with registered post as it had the bar code. Unfortunately the seller turned out to be unfair and refused to refund because I don't have a tracking number. When I mentioned they could check the return using the bar code I got from them for the return they just told me they cannot track my parcel without a tracking number. From the begening very bad experience. Will never buy again from this seller as he doesn't respect buyers.
Love the choices. Easy website to look through. Easy checkout
So pleased with my shopping experience. Have continued to shop again and loved it. Clothes are great quality
Love the style of clothing and shoes so since this product came in with no problems I will be ordering again in the future
I order all my shirts size 4XL they either fit like a large or didn't fit at all. I cannot buy from here again lesson learned disappointed
Not good confusing to return to get XL, ordered L…. Didn't think I clicked on pink pleated dress
Some items are perfect and some are not as pictured. Shipping time is a bit long. Overall good experiences with this company
Lovely, unique styles and great prices. Found it hard to put on tho.
I always order bigger so I won't be disappointed with the size. I Love the design and bright colours :)
Disappointing I felt very let down quality of the fabric was poor and looked nothing like the dress in your advertisement.
I think I need to stick with Shein. Fits me better.
This is my first time shopping with Chic and will probably be the last. The look and quality of the products was not at all what I expected. Not true to size
Quick, secure and exactly what I expected. I used them the whole beach holidays.
Answer: Hey Melissa, :( , as we are in different countries, it need take time to ship the items, we're trying our best to improve the shipping methods, but it still need take 7-15 days to send to worldwide
Answer: Hey Rash, I checked you made an order on May. 8 but already asked for refund before we send it to you. :(
Answer: Return policy is a joke, they don't honor it. They'll offer discounts and partial refunds until the return window runs out. If the window runs out just do a charge back. Most credit card companies will side with you due to them not honoring their own return policy.
Answer: I agree. Order one size they send the wrong size, and when you call them out on it, they lie and say the size they sent is correct it's just too big, as though I don't know my size! Especially when the other items same size do fit!
Answer: May we know what is wrong? If you have any problem, you can email to [email protected], our staff will solve it for you
Answer: Hey Christelle, of course we are real, there is a lookbook on our website www.chicme.com and our App Chic Me, customers always like to share what they got there with others, You can have a look
Answer: Because they are a scam. I am in the same boat. Don't give up, dispute it if you can. Don't let those thieves keep your money. And you will probably never get your package. If you do, wear a gas mask while unwrapping because it'll smell as bad as it looks (nothing like the ads!)
Answer: This is our phone number:+12132603334 If you have anything you can call us or you cam email to us, this is our email address:[email protected]
Answer: Hey Kimberly, please send email to [email protected] about your order information, customer service will help you check it

