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Chic Me generally garners positive feedback for its appealing clothing quality and variety, with many customers expressing satisfaction with the fit and style of the products. However, significant concerns arise regarding customer service, particularly related to delays in shipping, difficulties with the return process, and inadequate support when issues occur. Many customers report frustration over refund policies and communication challenges, which detract from their overall experience. While some appreciate the affordability and occasional promotions, the inconsistencies in service and order fulfillment suggest a need for improvement in customer relations and operational efficiency.
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I want to return some items but can not get an answer to how to go about returning things.
Products arrived timely and I really liked the quality.
Great prices. Material is good in some items but not all. Shipping takes forever and return procedure is horrible. Overall check out reviews with pictures and decide for yourself.
Clothing is good quality but returns are challenging and I wish a shipping label was provided and they charge a fee.
My order took 4 weeks to deliver. Was anxious to get it finally came in.
I originally ordered a dress from this company and it was very nice. My second order however, was awful! The fabric was very cheap! One dress felt like it was made from drapery/curtain type fabric and the other from sandpaper and was super, super long…to the extent where it has to be hemmed. The items took weeks to arrive and when they did come, all of them had a super awkward fit! I guess I got lucky the first time! Won't be ordering again!
It took 5 weeks to get the few items that I ordered. When they finally arrived they were all too small. I went by the measurements on their chart to order my items, on a dress that I ordered they told me they would just give me 30% off and keep the item. I had to give the dress's away because it was too small. The other 2 tops were too small. I sent them back and still waiting for them to send me a larger size.
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They force you to keep merchandise that is not wearable based upon their materials used.
Quick and easy to order. Came quicker than I bought they would. Some similar type orders take so long u. Forget them. This wasn't so bad.
Goods not so bad quality ur made
Love lingerie, especially when it's affordable! I thought it came with leggings.
Love love the prices and quality love the quality the color n the fit
Very easy to order good communication and delivered on time
Chic me thank you customer service was great and I got my items in a timely manner.
First order delivery was slow and all items of clothing to small.
Answer: Hey Melissa, :( , as we are in different countries, it need take time to ship the items, we're trying our best to improve the shipping methods, but it still need take 7-15 days to send to worldwide
Answer: Hey Rash, I checked you made an order on May. 8 but already asked for refund before we send it to you. :(
Answer: Return policy is a joke, they don't honor it. They'll offer discounts and partial refunds until the return window runs out. If the window runs out just do a charge back. Most credit card companies will side with you due to them not honoring their own return policy.
Answer: I agree. Order one size they send the wrong size, and when you call them out on it, they lie and say the size they sent is correct it's just too big, as though I don't know my size! Especially when the other items same size do fit!
Answer: May we know what is wrong? If you have any problem, you can email to [email protected], our staff will solve it for you
Answer: Hey Christelle, of course we are real, there is a lookbook on our website www.chicme.com and our App Chic Me, customers always like to share what they got there with others, You can have a look
Answer: Because they are a scam. I am in the same boat. Don't give up, dispute it if you can. Don't let those thieves keep your money. And you will probably never get your package. If you do, wear a gas mask while unwrapping because it'll smell as bad as it looks (nothing like the ads!)
Answer: This is our phone number:+12132603334 If you have anything you can call us or you cam email to us, this is our email address:[email protected]
Answer: Hey Kimberly, please send email to [email protected] about your order information, customer service will help you check it

