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Chic Me generally garners positive feedback for its appealing clothing quality and variety, with many customers expressing satisfaction with the fit and style of the products. However, significant concerns arise regarding customer service, particularly related to delays in shipping, difficulties with the return process, and inadequate support when issues occur. Many customers report frustration over refund policies and communication challenges, which detract from their overall experience. While some appreciate the affordability and occasional promotions, the inconsistencies in service and order fulfillment suggest a need for improvement in customer relations and operational efficiency.
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I tried getting my dress replaced due to a stain and was told to just wash it.
Good quality clothes but delivery updates and process was poor
It's hard to know if the sizes will be correct and you don't give postage to return and we have to return at our own expense which is not like most places and so not the best customer service right off the bat. It is the first time I purchase from here so we will see.
If they shipped faster I would buy in future but they take way to long to ship.
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The item wasnt the same in the picture, poor quality item wont buy from here again. I couldnt get a refund.
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Very upsetting for me not to have received it on tome for my party
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To much Time to received those items. I still never received my first order. And I have no crédit on my crédit card
I only received half the order I made and it took months for it to come in. The clothes were not close to what I thought they would be.
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Still not received my order from 22 February which still hasn't arrived
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The outfit is on point! The time it takes to receive an order is VERY long. Sooooo if you want something within a couple weeks, shop somewhere else. If you're looking for a future outfit (6-8 weeks) this will work great!
Delivery took a lot longer than expected or hoped for, nearly 3 weeks. However, when it did arrive I was very happy with it.
Had a lot of great comments from people when worn. Overall I love it!
Ordered in February up to date l have not received my package. I am very disappointed with the service.
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I was told a certain day for a delivery and it came around 2/3 weeks later
Took over 6 weeks to arrive, torn, and sent a pic showing it was torn, but was told it looked fine! Scandlaous
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Slow delivery with no communication. The item was out of stock but I had to chase to find that out. I should have been informed of the delay
Slow delivery with no communication. The item was out of stock but I had to chase to find that out. I should have been informed of the delay
Chic Me has great prices and cute items, it just takes entirely too long to receive. I'm still waiting on one more order from over a month ago. I'm not sure if I'll order anything else from here.
Very bad quality, very cheap.
From the first use when i wanted to try my purchase on, the pants tore at the seam when opening the fly.
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Answer: Hey Melissa, :( , as we are in different countries, it need take time to ship the items, we're trying our best to improve the shipping methods, but it still need take 7-15 days to send to worldwide
Answer: Hey Rash, I checked you made an order on May. 8 but already asked for refund before we send it to you. :(
Answer: Return policy is a joke, they don't honor it. They'll offer discounts and partial refunds until the return window runs out. If the window runs out just do a charge back. Most credit card companies will side with you due to them not honoring their own return policy.
Answer: I agree. Order one size they send the wrong size, and when you call them out on it, they lie and say the size they sent is correct it's just too big, as though I don't know my size! Especially when the other items same size do fit!
Answer: May we know what is wrong? If you have any problem, you can email to [email protected], our staff will solve it for you
Answer: Hey Christelle, of course we are real, there is a lookbook on our website www.chicme.com and our App Chic Me, customers always like to share what they got there with others, You can have a look
Answer: Because they are a scam. I am in the same boat. Don't give up, dispute it if you can. Don't let those thieves keep your money. And you will probably never get your package. If you do, wear a gas mask while unwrapping because it'll smell as bad as it looks (nothing like the ads!)
Answer: This is our phone number:+12132603334 If you have anything you can call us or you cam email to us, this is our email address:[email protected]
Answer: Hey Kimberly, please send email to [email protected] about your order information, customer service will help you check it


Hello
Thank you for notifying us of your complaint.
If you have any questions, please send your order number or registered email address: [email protected],we will solve the problem for you as quickly as possible.
I wish you a great day!
Yours sincerely,