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Chic Me generally garners positive feedback for its appealing clothing quality and variety, with many customers expressing satisfaction with the fit and style of the products. However, significant concerns arise regarding customer service, particularly related to delays in shipping, difficulties with the return process, and inadequate support when issues occur. Many customers report frustration over refund policies and communication challenges, which detract from their overall experience. While some appreciate the affordability and occasional promotions, the inconsistencies in service and order fulfillment suggest a need for improvement in customer relations and operational efficiency.
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Ok, It took 1 month to come, maybe the delivery time needs to be updated faster
Lovely clothes had to wait along time for them though in UK. I am stuff waiting for my 2nd delivery and do have a 3rd but not sending it off until I get my 2nd one.
Only 2 of 4 items arrive. And when waiting for the rest Klarna had deadline payment 2.April, so it some into inkasso and much more pay
To order was easy i liked what i seen and the pant sets fit very well...not pleased with the dress
The material is little be poor.tip. I wish is better quality
I wish it didn't take so long to receive the items. I was very satisfied when I did.
Never ever ordering from this site again took a very long time, writing this and still haven't received my order... I'll never cheat on shein again...
Love everything about how easy it was to order and how gorgeous the trainers are would recommend
Order according to size chart. However, shorts were too small. Costly to return
Although the items I purchased stated that they were eligible for return they were not. I was only offered a partial refund and could keep the shoes. What's the point of accepting a partial refund and keeping merchandise that's to small that I cannot use. So I was out if money or told I could send shoes back at my expense to China! I'll never order from here again there should definitely be a better return/exchange policy in place. I didn't even want a refund I just wanted to exchange fir a different size. This is no way to do business!
I tried asking a question via chat to contact customer and twice I was disconnected. As it turns out, I was right. I wanted to know if it was shipping from the US or China. This was to ensure I received my order in plenty of time in the event I needed to return or exchange items.
Took longer than to receive products than preferred.
Products are good!
I was very pleased with the quality design and overall fit for each item purchased.
The dress was ordered as we were going abroad to celebrate st Patrick's day, it came about 4 weeks after we got home!
I ordered the same foam hollowed out trainer twice because the company kept sending me the wrong size shoe so it cost me 2 lots of money and I still haven't got the trainers I wanted.
Shopping the site was easy! Making a return was no hassle at all.
Shoes are great. Waiting for new floral print shoes
The ordering process and confirmation of order is really easy and straightforward but the garments took longer than expected to arrive and when they did I was disappointed
Answer: Hey Melissa, :( , as we are in different countries, it need take time to ship the items, we're trying our best to improve the shipping methods, but it still need take 7-15 days to send to worldwide
Answer: Hey Rash, I checked you made an order on May. 8 but already asked for refund before we send it to you. :(
Answer: Return policy is a joke, they don't honor it. They'll offer discounts and partial refunds until the return window runs out. If the window runs out just do a charge back. Most credit card companies will side with you due to them not honoring their own return policy.
Answer: I agree. Order one size they send the wrong size, and when you call them out on it, they lie and say the size they sent is correct it's just too big, as though I don't know my size! Especially when the other items same size do fit!
Answer: May we know what is wrong? If you have any problem, you can email to [email protected], our staff will solve it for you
Answer: Hey Christelle, of course we are real, there is a lookbook on our website www.chicme.com and our App Chic Me, customers always like to share what they got there with others, You can have a look
Answer: Because they are a scam. I am in the same boat. Don't give up, dispute it if you can. Don't let those thieves keep your money. And you will probably never get your package. If you do, wear a gas mask while unwrapping because it'll smell as bad as it looks (nothing like the ads!)
Answer: This is our phone number:+12132603334 If you have anything you can call us or you cam email to us, this is our email address:[email protected]
Answer: Hey Kimberly, please send email to [email protected] about your order information, customer service will help you check it

