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Chic Me generally garners positive feedback for its appealing clothing quality and variety, with many customers expressing satisfaction with the fit and style of the products. However, significant concerns arise regarding customer service, particularly related to delays in shipping, difficulties with the return process, and inadequate support when issues occur. Many customers report frustration over refund policies and communication challenges, which detract from their overall experience. While some appreciate the affordability and occasional promotions, the inconsistencies in service and order fulfillment suggest a need for improvement in customer relations and operational efficiency.
This summary is generated by AI, based on text from customer reviews
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Very happy with my purchases would definitely buy from this company again loved the jeans
I will never order from this site again everyone advised me about the site and I wanted to see if things had change. Eventually BBB is going to get involved
I've ordered several times never have I had this kind of poor shipping and customer service.
Great experience prompt delivery...I am very pleased.
Thank you
I have already made referrals! The fabrics, the colors, and the size chart are all true. I'm very satisfied, and the prices are remarkable for the quality. The only caution I have is that if you need your item right away, that may not happen. Mine took about 20 days to receive, but I wasn't ordering for an event.
This is my first time ordering from Chicme. I was not 100 % satisfied with my purchase. Sizes are smaller than what was ordered or larger than what I ordered.
This is my first time ordering from Chicme. I hope I'm not disappointed.
I waited twenty sis days for these items that I didn't know was going to take so long only to open the package and nothing fits, I'm so disappointed money down the drain
That was my 1st purchase. Very disappointed as I really liked those shoes.
Very bad experience. The pictures online are very deceiving. When I received the items, I was so disappointed. Until now they are still in the plastic bag. I wanted to return them but I have to pay for shipping? It's a nightmare! What a waste of money! Never again in this company.
I ordered the item and never received it or a reason why.
This has been and will be the last experience with chic me. I hate the return policy I hate that I was being forced to keep the product it took we almost a week to even get information on how to send merchandise back and on top I had to pay 20 out of pocket to return your merchandise. I wanted to shop with chic me again but I can and will never again and it's a shame because I like the merchandise
Great I loved the ease of the exchange and the quickness of the response
The shipping was way to long. I didn't know it took a month to get and I still had to buy something else to wear to the event I was going to
I ordered and paid for my merchandise 7 months ago when I look at the tracking number it says it processing you can't call because you get a busy signal for 8 hours sounds like the phone is off the hook this is poor customer service and a rip off.
Great site. Easy to navigate. Good variety and choice of colours and sizes.
Quick, easy and the product was nice and beautiful
I like the product great experience I haven't had any problems with anything I ordered
I contacted customer service because my order never arrived. Was told it was delivered. Delivered where? I never got it. Never heard back from them.
Answer: Hey Melissa, :( , as we are in different countries, it need take time to ship the items, we're trying our best to improve the shipping methods, but it still need take 7-15 days to send to worldwide
Answer: Hey Rash, I checked you made an order on May. 8 but already asked for refund before we send it to you. :(
Answer: Return policy is a joke, they don't honor it. They'll offer discounts and partial refunds until the return window runs out. If the window runs out just do a charge back. Most credit card companies will side with you due to them not honoring their own return policy.
Answer: I agree. Order one size they send the wrong size, and when you call them out on it, they lie and say the size they sent is correct it's just too big, as though I don't know my size! Especially when the other items same size do fit!
Answer: May we know what is wrong? If you have any problem, you can email to [email protected], our staff will solve it for you
Answer: Hey Christelle, of course we are real, there is a lookbook on our website www.chicme.com and our App Chic Me, customers always like to share what they got there with others, You can have a look
Answer: Because they are a scam. I am in the same boat. Don't give up, dispute it if you can. Don't let those thieves keep your money. And you will probably never get your package. If you do, wear a gas mask while unwrapping because it'll smell as bad as it looks (nothing like the ads!)
Answer: This is our phone number:+12132603334 If you have anything you can call us or you cam email to us, this is our email address:[email protected]
Answer: Hey Kimberly, please send email to [email protected] about your order information, customer service will help you check it

