On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Shop Chic Me - Women's Best Online Shopping, Free Shipping World Wide.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
Similar Brands to Consider
Abercrombie & Fitch
FAYT The Label
Garage
Shiny by Nature
Volcom
Wrangler
Rosewe
Gymshark
Dippin Daisies
Chic Soul
Dockers
Dickies
Chicme Reviews Summary
Chic Me generally garners positive feedback for its appealing clothing quality and variety, with many customers expressing satisfaction with the fit and style of the products. However, significant concerns arise regarding customer service, particularly related to delays in shipping, difficulties with the return process, and inadequate support when issues occur. Many customers report frustration over refund policies and communication challenges, which detract from their overall experience. While some appreciate the affordability and occasional promotions, the inconsistencies in service and order fulfillment suggest a need for improvement in customer relations and operational efficiency.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I ordered a birthday dress of this website and it never came they said they were sending me another one over a week ago and gave me a invalid tracking number
I was really disappointed with the quality of the clothes. The material was cheap and it all ran big in size. I reached out to the vendor for a refund and it would cost me more to send the clothes back than what it's worth. STAY AWAY...
I was really hoping the reviews were not true. I ordered a swimsuit from this site. Not only does it look nothing like the one on the site, but it was not lined. How am I supposed to wear an unlined swimsuit. The sizing is also terribly off. I feel like they do a bait and switch. They show you one thing, but send you something different. WILL NOT ORDER AGAIN.
Thank you for shopping at chicme.com.
We are so sorry for our items having not lived up to your expectations.
We have strict quality assurance before each product is packed and shipped out. If the items came with defection, bad quality or wrong size, or are not like the description on the website,
Please send us a few photos of the items you received. If it is the case, we would surely help you to refund.
You may contact us by submitting a ticket for the return address. We will then get back to you within 24 hours.
Our apologies for all the trouble.
Chicme Customer Car
I ordered one item on June 4th and got an email saying it will be sent in 3-5 days. After a month, I get a message it has been sent and a fake tracking number.
I asked for my money back, but don't think that's going to happen.
My mistake from ordering from that site at all
Thank you for shopping at chicme.com.
Could you please tell me your order number, then we will check for it, and the tracking number is true.
If it is missing by the post, we will compensate you for sure,
Our apologies for all the trouble.
Chicme Customer Car
My order (I paid about $25) arrived 1 week later than expected and not only was it way too big but also very different than on the pictures. I asked for a refund and got told that I could have $5 and a 40% off coupon. I ended up not even getting the $5 because they said that that was a wrong information and I could only get a $5 coupon which would expire within a month. The person answering for customer service changed every time and obviously didn't read the previous messages. I was really disappointed and since I won't order anything else from chicme, the only possibility for me was to either keep the order or senf it back to China and to get a refund, while I would've had to pay the shipping which is very expensive. I ended up keeping the order.
WORST SERVICE EVER! ITEMS NOT RECEIVED... THEY OFFERME 20% BACK... WTF? DID I PAY 20% OF THE SALE PRICE... NO!
I wish they were more professional, this is like high school kids trying out an online retail business.
It took me about two and half months to get the items I ordered and they were sending one item every two weeks... It's really frustrating
Dear Daniele,
Thank you for shopping at chicme.com.
Recently thousands of orders are inundating our factory, there might be some delay, so we send them separately to make sure you can receive them timely, sorry for that.
We will do our best to improve our service in the future.
I ordered a dress on June 12th&up to this day it still hasn't delivered&I asked them to cancel the order&refund my money they said they can't because my order is out for delivery, I will never order from this $#*!ing site again, they are nothing but a bunch of scammers, smfh...
I ordered two items of clothing one red and one white. Being familiar with Asian online sites I carefully chose my size which was Medium, their size chart 37 inch bust. Items arrived and didn't get passed my armpits. I measured them they were both 28 inch bust. I contacted them and they said they would give me 40% off next order. I thought I was being very generous accepting that considering that would mean my still paying 60% extra. I went to reorder same items in larger size (disregarding their size chart and hopefully working out what may fit-so it was a risk) on check out I find 40% discount is the ordinary discount for the items, so I would pay exactly the same amount again. Over 50 plus emails back and forth and I have sent photos of packaging, labels, tags, measured items and they eventually agreed that they will give a refund (which I'm dubious about, do not trust them) once I return them at my own cost. Their website returns policy clearly states return postage will be paid by Chic Me if it is their error. I've copied and pasted their own terms back to them but they refuse to accept their own returns policy. I am AUD $94 out of pocket with two items that are wildly incorrect sized. Their website supplies totally inaccurate descriptions and totally inaccurate terms and conditions. I have opened a dispute with PayPal I am hoping they can sort it out after all my patience. I wouldn't buy another single thing from them. Please avoid. I buy heaps on line from Sammydress/Dresslily 5 star for each of those Buykud/Vivid Linen plus I use Ebay and Aliexpress. Never have I encountered such a disgusting company as Chic Me
I ordered from this website 2 months ago... 1 out of 4 items arrived and it is garbage. Not at all what was on the picture and broken! They will not refund your items as well as there is no return address so you can't even get your money back anyway. Do note i repeat DO NOT order from this website. It is a scam and they take your money and don't send anything or they send broken undone items.
Was looking so forward to receive my super chic shoes... I feel scammed. Comparing to picture it's not even a good copy. Total crap.
The dress took its time to reach, I didn't mind because I was going to get a wow dress. Sigh. It was wow alright, wow... how is this crap legal? The dress description said silk. I received a cheap thin stretch material dress that was suited for the dump. The dress had a hole... it was big and yucky. Never me again. If you can't deliver on what you are advertising, please get out of business. This is false advertising.
I ordered from this site Chic Me a year ago. $300 plus order. The clothes took almost a month to come... and the clothes were not properly stitched and some of the clothing came not fully done. There was no return tags or address and contact was bogus... Horrible scammed site. DO NOT ORDER FROM THIS SITE! FCC need to close their site down...
My stuff never came. Don't order from this site, it's awful. No, hope of getting my money back. Ordered on June 13th and they took my money fast. It's now July 2nd and no hope of a resolution.
Order a maxi dress and haven't received it been three weeks. They told the money the same day I order where is my maxi dress?
Chic me is a scan they take your money real fast but you never get your item. They are a scam with a capital S. I would never buy or recommend anyone to buy from here they are a scam site
I wish I read the reviews before I order.
I ordered 7 items over 100 dollars on 6/9.
Today is 6/27. It's been 3 weeks! Where is my stuff?
I hope I can get it soon.
Place an order on May the 16th and here it is June 27th 2017 and I haven't received any thing. Oh I want do that again. LESSON WELL LEARNED.
Thank you, Chic me
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for shopping at chicme.com.
We are so sorry for our items having not lived up to your expectations.
We make all our clothes strictly according to the size chart, and can not make sure the size fit all shape of bodies.
Could you please show me some photos of it, if it is our fault, we will definitely compensate you.
Our apologies for all the trouble.
Chicme Customer Care