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Chicme

chicme.com
casual, lounge, swimwear womenAge 19-25, 26-45
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From the business

Shop Chic Me - Women's Best Online Shopping, Free Shipping World Wide.


chicme.com
China
Founded in 2015
Clothing item from ChicmeFashion apparel by ChicmeMerchandise from Chicme clothing lineChicme fashion product

Business Highlights

General

Year Founded: 2015
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: returned items must be in their unused condition with the original packing
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular
Available Sizes: Women's (S, M, L, XL, 2XL)

Customer Service

Support Channels: email, chat
Support Email: [email protected]

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay, Apple Pay, Cash App
Buy Now Pay Later: Klarna, Zip Pay, Afterpay

Membership Programs

Rewards Program: TopCashback

How would you rate Chicme?
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Chicme Reviews Summary

Chic Me generally garners positive feedback for its appealing clothing quality and variety, with many customers expressing satisfaction with the fit and style of the products. However, significant concerns arise regarding customer service, particularly related to delays in shipping, difficulties with the return process, and inadequate support when issues occur. Many customers report frustration over refund policies and communication challenges, which detract from their overall experience. While some appreciate the affordability and occasional promotions, the inconsistencies in service and order fulfillment suggest a need for improvement in customer relations and operational efficiency.

This summary is generated by AI, based on text from customer reviews

value
5,785
quality
44,244
This company responds to reviews on average within 16 days

Instant Feedback

238,133 reviews

We monitor reviews for authenticity

North Carolina
2 reviews
10 helpful votes
Follow C H.
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DO NOT BUY
December 2, 2018

I ordered a dress which I got almost a month later, wrong color, I tried to contact customer service and is just a nightmare they tried to blame it on me and because of that I had to pay for shipping m, not just that but they suggested to re-sale it to friends so I didn't have to pay for shipping and just buy another one from them! I mean really?! Please DO NOT BUY FROM THEM!

Date of experience: December 1, 2018
ChicME O. Chicme Rep
over a year old

Hello C H.,
Thank you for bringing this concerning issue to our attention.
Please trust us that we pay much attention to our customers’feeling, we’d like to try our best to improve our products and service to serve you better. Please continue to contact us by email, and we will try our best to solve your problem ([email protected]
Best regards

GB
1 review
0 helpful votes
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Awful experience!
November 26, 2018

Ordered a dress beginning of November. Checked the progress of my order and nearly 3 weeks in, it was still 'processing 'I never received my dress. Dreadful customer service, they never get back to you.
NEVER trust this site.
I went hrough PayPal to get my refund. Don't let the nice clothes fool you, it probably doesn't look the same anyway. I think ChicMe copy dresses and never get the visiting right.
Never again!

Date of experience: November 26, 2018
ChicME O. Chicme Rep
over a year old

Hello
Thank you for writing this review and letting us know!
We are very sorry to hear that you had such an unfortunate experience with the shipping of your order, as it is never our intention to create inconveniences for our customers and we do try our best to always assure the delivery time stated on our website.
Please send your order number to [email protected], we will help you solve your problem.
Best regards

New Zealand
1 review
0 helpful votes
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Horrible
November 22, 2018

I order item from them the shipping information stopped in Hong Kong (being shipped to new zealand) it has sat in hong Kong for the past 10 days. The dress was for my father's wedding but it won't be here in time. I have tried to contact them several times and only recieved automated responses. I will NEVER shop there again and DONT RECOMMENDED CHICME

Date of experience: November 21, 2018
ChicME O. Chicme Rep
over a year old

Hello Bethany
Thank you for writing this review and letting us know!
We are very sorry to hear that you had such an unfortunate experience with the shipping of your order, as it is never our intention to create inconveniences for our customers and we do try our best to always assure the delivery time stated on our website.
Please send your order number to [email protected], we will help you solve your problem.
Best regards

GB
1 review
0 helpful votes
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Awful
November 18, 2018

I ordered two outfits from this site one I paid for faster delivery it said (3-5 days) the item did not arrive on time and the outfit I ordered not for faster delivery arrived before the item I paid for faster delivery.
The website help does not help the told me 5-7 working days even thou I had paid for 3-5 days.
I am trying to get refund but they don't seem to give an address to send back too.
Both outfits were of poor material nothing like the photo or description.
I advise anybody to not use or order from this site!

Date of experience: November 18, 2018
ChicME O. Chicme Rep
over a year old

Hello Kelly,
Thank you so much for the review!
First of all, we want to apologize for the unfortunate experience you with the quality of your order
Please trust us that we truly understand it is important for you to not only receive quality products and services. Please continue to contact us by email, and we will try our best to solve your problem ([email protected]
Best regards

GB
1 review
0 helpful votes
Follow S N.
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Item took ages to come. The quality was very poor. The sizes quoted on their website were way out. I ordered a M/L which it says is 16/18. I am a size 14 and couldn't even get it on! Tried to return, but they would't pay shipping, which would have been £10 so not worth it. Their best offer was 30% but when the refund came through it was only 20%! Will be arguing that one!

DO NOT TOUCH THIS COMPANY.

Date of experience: November 18, 2018
ChicME O. Chicme Rep
over a year old

Hello S N.,
Thank you for bringing this concerning issue to our attention.
Please trust us that we pay much attention to our customers’feeling, we’d like to try our best to improve our products and service to serve you better. Please continue to contact us by email, and we will try our best to solve your problem ([email protected]
Best regards

GB
1 review
0 helpful votes
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Good for the price
November 11, 2018

The quality wasnt the beat but for one party dress was great looked same as in picture so thats a plus

Date of experience: November 9, 2018
GB
1 review
2 helpful votes
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"Never again"
November 6, 2018

I received a top that took 12 days to come when stated it would only take 3-5 working days. The quality of the top was terrible and it looked nothing like the picture on the website. I would never order from them again!

Date of experience: November 6, 2018
ChicME O. Chicme Rep
over a year old

Hello Karen,
Thank you for writing this review and letting us know!
We are very sorry to hear that you had such an unfortunate experience with the shipping of your order, as it is never our intention to create inconveniences for our customers and we do try our best to always assure the delivery time stated on our website.
Please send your order number to [email protected], we will help you solve your problem.
Best regards

Canada
1 review
2 helpful votes
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Never again
November 3, 2018

I Ordered nine dresses. It took three weeks to reach me. I can only wear three of them. They are not true to size because I wear medium and ordered large and some small, tight and short. Looks different from what is posted on the sight. I read a lot of your reviews and believe they were not true but in fact they are so right.

Date of experience: November 3, 2018
ChicME O. Chicme Rep
over a year old

Hello Rashana,
Thank you for bringing this concerning issue to our attention.
Please trust us that we pay much attention to our customers’feeling, we’d like to try our best to improve our products and service to serve you better. Please continue to contact us by email, and we will try our best to solve your problem ([email protected]
Best regards

AG
1 review
4 helpful votes
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Superb online business
October 29, 2018

I have been doing shopping on this site and encountered an issue once. I must say my issue was dealt with speeding and to my satisfaction. Great customer service. The quality of the clothing is also superb. Awesome service

Date of experience: October 29, 2018
GB
1 review
4 helpful votes
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Never again.
October 25, 2018

Chicme is without a doubt the worst online store that I have ever used. I have made a couple of orders and both times have had major issues. These include outstanding items after 2 months, deliveries failing to turn up and poor customer service. After one of the items from the first order didn't arrive with the rest of the order I gave them the benefit of the doubt that it would arrive shortly thereafter and as I was reasonably happy with the quality of what arrived I placed a second order. The second order was then broken into two shipments, one which eventually arrived in country but I then had to track down and pickup, the other shipment has yet to arrive. What did arrive in the second shipment was poor quality. Never again will I use Chicme. Lesson learnt!

Date of experience: October 25, 2018
ChicME O. Chicme Rep
over a year old

Hello Brett,
Thank you for your review!
We are deeply sorry to hear you had such an unpleasant experience with your order
Could you please send your order number and problem to the email address:[email protected]?we will solve your problem soon.

California
1 review
2 helpful votes
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Very nice
October 24, 2018

I love eveything just go a wrong size have been trying to get info to enchange but i have had no response is a hazel and to complicated for returnes

Date of experience: October 23, 2018
Massachusetts
1 review
4 helpful votes
Follow MICHELE M.
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For starters... I ordered a size up. Still recieved a dress that fit my 14 year old! I'm a size 4! Ordered a medium... which should have been perfect per their recommendations. The dress looks like it was put together by a 5 year old! Poor knit quality. Dress is not even at the hem. It was long. Mid calf, not enough width as my thin child had hard time walking in dress! Smh! Lesson learned. I WILL PAY THE MONEY FOR GOOD QUALITY GOING FORWARD. Thanks but no thanks@ Chic me

Date of experience: October 17, 2018
ChicME O. Chicme Rep
over a year old

Hello MICHELE,
Thank you so much for the review!
First of all, we want to apologize for the unfortunate experience you with the quality and size of your order.
Please trust us that we truly understand it is important for you to not only receive quality products and services. Please continue to contact us by email, and we will try our best to solve your problem ([email protected]
Best regards

GB
1 review
2 helpful votes
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No Response!
October 14, 2018

I ordered a dress for Halloween on the 30/09/18.14 days later and it still says its " processing". Have tried to contact them twice and still have no reply. Looking at past reviews I can tell its not a popular site but seeing that some people actually got their stuff and liked it. It gives me a little hope but not a lot. Personally I wouldn't order from here, its BULL$#*!.

Date of experience: October 14, 2018
ChicME O. Chicme Rep
over a year old

Hello Tylah,
Thank you for writing this review and letting us know!
We are very sorry to hear that you had such an unfortunate experience with the shipping of your order, as it is never our intention to create inconveniences for our customers and we do try our best to always assure the delivery time stated on our website.
Please send your order number to [email protected], we will help you solve your problem.
Best regards

Canada
1 review
1 helpful vote
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I paid for a dress that was 20,68$ at first. Then, all the shipping fees and taxes put the price up to 30.66$. Then, in my bank account they took 41$. The customer service tell me that I have to check with my bank. The dress has been paid a month ago and still not here. It was written ''from 7-15 days to arrive''.
Make sure you keep the proof if you buy from them.

Date of experience: October 10, 2018
ChicME O. Chicme Rep
over a year old

Hello Myriam
Thank you for writing this review and letting us know!
We are very sorry to hear that you had such an unfortunate experience with the shipping of your order, as it is never our intention to create inconveniences for our customers and we do try our best to always assure the delivery time stated on our website.
Please send your order number to [email protected], we will help you solve your problem.
Best regards

Australia
1 review
0 helpful votes
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Pink clothing
September 26, 2018

I ordered top and pants set, pants are massive and material isn't the best but for price it's okay. Shipping was fast.

Date of experience: September 26, 2018
California
1 review
1 helpful vote
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TERRIBLE and very CHEAP!
September 20, 2018

At they website this looks like a really good quality and also they do have good reviews that probably are FAKE. The quality of the clothes that I have received are TERRIBLE and very CHEAP! If you want to RETURN you will also have to PAY for SHIPPING.

Date of experience: September 19, 2018
ChicME O. Chicme Rep
over a year old

Hello FERNANDA,
Thank you so much for the review!
Please trust us that we truly understand it is important for you to not only receive quality products and services. Please continue to contact us by email, and we will try our best to solve your problem ([email protected]
Best regards

Florida
1 review
3 helpful votes
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Horrible Customer Service
September 17, 2018
Updated review

Not only did we sent the items back with a detailed list of items that were poorly made, sent United States registered mail. We were NEVER contacted about the issue after we were sent the registered mail receipt that the package had been delivered to
Chic Me! So my opinion of the company has NOT changed. They never responded to me, not even a credit issued for items that were returned

Date of experience: September 17, 2018
ChicME O. Chicme Rep
over a year old

Hello Cathi,
Thank you for your review!
We are deeply sorry to hear you had such an unpleasant experience with your order and shipping
Could you please send your order number to the email address:[email protected]?we will help you solve your problem.


STAY AWAY!
August 8, 2018
Previous review

The clothes are poorly made and look nothing like the pictures. The customer service is non-existent. No one answers the phone. Communication by e-mail is non-responsive and is hard to understand. Returned merchandise with signed receipt and merchant denied ever receiving said merchandise. In addition to which the clothes are made in China and take forever to receive. Prices appear to be attractive, on their website, but the shear reality is you get what you pay for. Website is a total scam.

Date of experience: August 8, 2018
Georgia
1 review
1 helpful vote
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I'm was not satisfied
September 15, 2018

I ordered a swimsuit that came back defective it covers your front but not your butt I also ordered a jumpsuit In size medium they sent me a large an the wrong color they offered me a 25% discount off my next order or I could send the merchandise back at my expense that's not business an I wasn't satisfied now I'm stuck with something I can't wear I won't be ordering again

Date of experience: September 13, 2018
GB
1 review
0 helpful votes
Follow Natasja M.
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I ordered already several times some items.
Some orders are like the picture, I received items with nice quality but sometimes the orders come from a bad store and than is the quality a little pore.
You also can not always depend on the size card and received my order to big, that's to bad because writing an email will not help.
It is a gamble to order from this site. It is easy to order and to pay.

Date of experience: August 30, 2018
GB
1 review
0 helpful votes
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Never buy from chic me
August 29, 2018

Never buy from this company. The dress took over 2 months to arrive. What I received was disgusting and nothing like the picture. The material was so thin and flimsy. The pictures they advertise are from other companies. They then try to copy the style but can't as they use really bad quality material and don't sew properly. Never waste even £2 on this company.

Date of experience: August 29, 2018
ChicME O. Chicme Rep
over a year old

Hello Nana,
Thank you so much for the review! First of all, we want to apologize for the unfortunate experience you with the quality of your order
Please trust us that we truly understand how important it is for you to not only receive quality products and services but to also receive your order in a timely manner.
Please continue to contact us by email, and we will try our best to solve your problem(support@chicme. Com)