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Chic Me generally garners positive feedback for its appealing clothing quality and variety, with many customers expressing satisfaction with the fit and style of the products. However, significant concerns arise regarding customer service, particularly related to delays in shipping, difficulties with the return process, and inadequate support when issues occur. Many customers report frustration over refund policies and communication challenges, which detract from their overall experience. While some appreciate the affordability and occasional promotions, the inconsistencies in service and order fulfillment suggest a need for improvement in customer relations and operational efficiency.
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I was very dubious of ordering from China, unless I've been lucky but I love the items I've received. I'm already waiting for my second order
Très belles bottines pareilles à la description et reçues très rapidement
I make probably 3 different orders with in a week and half of the merchandise was missing. I tried to contact them and no one took responsibility for the missing clothes. Never again.
The purchase took a long time to be received. One outfit was not true to size. They also sent me two of the same item. Tried to return but it would cost more to return the items. Company was gracious to refund me a portion of my purchase. That was nice. I like the other outfits I purchased.
Everything I order is spot on. I am 5'2" and 130lbs. I wear a size 6 in most things which is usually a medium top and small bottoms. The clothes I order always fit!
Great service and communication. Was kept informed from time placed order to time it was delivered.
Don't receive most items or the refund you ask for the items you don't receive. Takes forever to receive products. They are made cheaply. I will not order again.
Extremely easy to access Very easy to access love looking at the offers and staff very good at rectifying any problems
Pathetic. When a customer tells you your pants are way too oversized and not even centered, you return it for a full refund. Don't just offer a 10% refund and told to keep it. All these Chinese companies are criminal.
I didn't anticipate the shipping time, but the items purchased were good quality.
I was satisfied to get my money back for a item that was no more in stock. I was disappointed not to get my other items before my holiday. The order was put way in time.
User friendly. Had no problems manipulating the site.
ABSOLUTELY terrible. Customer service agents are poor and do not help you. Item was non refundable and this was not advised when ordering now fighting for my money back
First time purchasing clothing from ChicMe and was very impressed with the quality of material and the very reasonable prices. I love the Leopard Top Softness and the black sex pants fit perfectly and so comfy on me. True to size on pants and the top I glad I went for XL ( I'm 5'9 & shoulders seams fit perfectly
I had no issues everything fit and looks good. Thank you
Good service and delivery with tracking made easy to follow.
I was satisfied with the selection and the sizes available. I was also pleased with the color selections.
Answer: Hey Melissa, :( , as we are in different countries, it need take time to ship the items, we're trying our best to improve the shipping methods, but it still need take 7-15 days to send to worldwide
Answer: Hey Rash, I checked you made an order on May. 8 but already asked for refund before we send it to you. :(
Answer: Return policy is a joke, they don't honor it. They'll offer discounts and partial refunds until the return window runs out. If the window runs out just do a charge back. Most credit card companies will side with you due to them not honoring their own return policy.
Answer: I agree. Order one size they send the wrong size, and when you call them out on it, they lie and say the size they sent is correct it's just too big, as though I don't know my size! Especially when the other items same size do fit!
Answer: May we know what is wrong? If you have any problem, you can email to [email protected], our staff will solve it for you
Answer: Hey Christelle, of course we are real, there is a lookbook on our website www.chicme.com and our App Chic Me, customers always like to share what they got there with others, You can have a look
Answer: Because they are a scam. I am in the same boat. Don't give up, dispute it if you can. Don't let those thieves keep your money. And you will probably never get your package. If you do, wear a gas mask while unwrapping because it'll smell as bad as it looks (nothing like the ads!)
Answer: This is our phone number:+12132603334 If you have anything you can call us or you cam email to us, this is our email address:[email protected]
Answer: Hey Kimberly, please send email to [email protected] about your order information, customer service will help you check it

