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Chic Me generally garners positive feedback for its appealing clothing quality and variety, with many customers expressing satisfaction with the fit and style of the products. However, significant concerns arise regarding customer service, particularly related to delays in shipping, difficulties with the return process, and inadequate support when issues occur. Many customers report frustration over refund policies and communication challenges, which detract from their overall experience. While some appreciate the affordability and occasional promotions, the inconsistencies in service and order fulfillment suggest a need for improvement in customer relations and operational efficiency.
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I placed an order almost two months ago... 6 weeks ago to be exact. I still have not received my order and the tracking states, no delivery date available. In transit!
So the fabric is cheap 2 of the 4 outfits didnt fit and i order all of them in a size xl i will never buy from here again and the prices are expensive
Takes too long to recieve order, even if you pay for express it takes a month. Not sure if I'll be ordering again. Im scared the season for which i ordered will be over waiting on my order!
I had a great experience with customer care as they were very responsive and supportive. The products were not good quality and sizing is off.
They look nice hope they look as good in real life
They look nice hope they look as good in real life
My experience was great and the material is on point
Most of the products I bought I was overall happy with but one of the items was so far off from the photo online it was mind boggling.
Bad I just want return labels why is this so difficult
Terrible item, cheaply made and very disappointing! I ordered based on photo of top and its nothing like it :(
Long wait time, clothes are poor quality and look nothing like the picture - sizes are waaaay off
I was super excited when I made my purchase but after a couple weeks I hadn't recieved my order so I thought I had been scammed. I was kind of discouraged being I was going out of town. It took a month to get my order but it came and I'm very pleased with my items.
Not made like the photo nor is it in the size orderd at all. Money wasted.
Good. Product is good just to big. Need a different size.
Top, site avec paiement sécurisé et confirmation de commande reçue :)
Top, site avec paiement sécurisé et confirmation de commande reçue :)
I love my clothes, but I need to send it back some clothes that don't fits on me and I payed for it, I print the label and I was paying for sent it back
Answer: Hey Melissa, :( , as we are in different countries, it need take time to ship the items, we're trying our best to improve the shipping methods, but it still need take 7-15 days to send to worldwide
Answer: Hey Rash, I checked you made an order on May. 8 but already asked for refund before we send it to you. :(
Answer: Return policy is a joke, they don't honor it. They'll offer discounts and partial refunds until the return window runs out. If the window runs out just do a charge back. Most credit card companies will side with you due to them not honoring their own return policy.
Answer: I agree. Order one size they send the wrong size, and when you call them out on it, they lie and say the size they sent is correct it's just too big, as though I don't know my size! Especially when the other items same size do fit!
Answer: May we know what is wrong? If you have any problem, you can email to [email protected], our staff will solve it for you
Answer: Hey Christelle, of course we are real, there is a lookbook on our website www.chicme.com and our App Chic Me, customers always like to share what they got there with others, You can have a look
Answer: Because they are a scam. I am in the same boat. Don't give up, dispute it if you can. Don't let those thieves keep your money. And you will probably never get your package. If you do, wear a gas mask while unwrapping because it'll smell as bad as it looks (nothing like the ads!)
Answer: This is our phone number:+12132603334 If you have anything you can call us or you cam email to us, this is our email address:[email protected]
Answer: Hey Kimberly, please send email to [email protected] about your order information, customer service will help you check it

