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Chic Me generally garners positive feedback for its appealing clothing quality and variety, with many customers expressing satisfaction with the fit and style of the products. However, significant concerns arise regarding customer service, particularly related to delays in shipping, difficulties with the return process, and inadequate support when issues occur. Many customers report frustration over refund policies and communication challenges, which detract from their overall experience. While some appreciate the affordability and occasional promotions, the inconsistencies in service and order fulfillment suggest a need for improvement in customer relations and operational efficiency.
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The long dresses were huge and extra long. The pants didn't fit like described. Huge and not snug.
Took over a month to receive items. Communication could've been better
I ordered a few outfits and they all came quite quickly after I ordered them :) most of them got fine there's a few that come up smaller but overall they fit true to size
Very disappointed with my perched dresses not very happy they look so nice in the picture bot not in real
My ordered took a lot of time to arrive. Once I received two items was toooo small. My small is usually small and I assure that the shorts that I received was like XXS. So i asked for a return label to return the items that it did not fit me and I still waiting to receive it. And it will be on my expenses.
The customer service was good, they respond in a good delay to my email… Expect for the label that I still waiting for it.
I like the material and the way looks and fit perfect
Sizes don't match at all. They offer a ship back although that ends up costing more than the purchase. Communication takes really long too
I paid extra for Express delivery and didn't get it in time for my function. If I recall it took 2 weeks to come, not realizing it's coming from China. The quality of the clothing doesn't look like the pictures. Material was thin. I will not be ordering again from this place.
Most of the items purchased are made from super cheap polyester material that looked nothing like what was advertised on the site. In addition, all the lingerie sizing is completely off. A "large" size in a waist shaper wouldn't even fit an XS in US or Canada sizing. What a scam. The return policy is ridiculous, can't log into the site, can't submit a ticket, and no response from the seller with no other option to contact them unless you want to call long distance during the middle of the night.
I loved the items, unfortunately they didn't fit. I usually wear a ladies 12. It runs small. I wish they had larger sizes. Nice quality. An amazing customer service, for my return. Of course you pay for your own shipping. Which was very expensive. Returned in the United States. As soon as you send picture of return slip. Your account is credited back.
It was sitting in the warehouse for a over a month. I ask when will it ship, can they ship it, if they not gonna ship it then cancel it, so they canceled my order. I never got anything. Please don't contact me about that stupid site chicme again. Thanks
Never received my order so I had to dispute the charge. Very disappointed because I was looking forward to my order.
Great quality and sizing. Shipping time. Could improve. I will buy again
It has take a lot, more than a month before i have received my order at my shipping adress.
I think that you company takes to much before shipping the order.
It has arrived at my adress 7 of July but it has to be ship to my island. So next week i will receive them
The material is great, Thank you! I will order again
Material is horrible, dress is too long doesn't really look like the dress on the web. Never buying from them again
Too small and too complicated. Should include instructions fir garments that need to be put togetjer
Answer: Hey Melissa, :( , as we are in different countries, it need take time to ship the items, we're trying our best to improve the shipping methods, but it still need take 7-15 days to send to worldwide
Answer: Hey Rash, I checked you made an order on May. 8 but already asked for refund before we send it to you. :(
Answer: Return policy is a joke, they don't honor it. They'll offer discounts and partial refunds until the return window runs out. If the window runs out just do a charge back. Most credit card companies will side with you due to them not honoring their own return policy.
Answer: I agree. Order one size they send the wrong size, and when you call them out on it, they lie and say the size they sent is correct it's just too big, as though I don't know my size! Especially when the other items same size do fit!
Answer: May we know what is wrong? If you have any problem, you can email to [email protected], our staff will solve it for you
Answer: Hey Christelle, of course we are real, there is a lookbook on our website www.chicme.com and our App Chic Me, customers always like to share what they got there with others, You can have a look
Answer: Because they are a scam. I am in the same boat. Don't give up, dispute it if you can. Don't let those thieves keep your money. And you will probably never get your package. If you do, wear a gas mask while unwrapping because it'll smell as bad as it looks (nothing like the ads!)
Answer: This is our phone number:+12132603334 If you have anything you can call us or you cam email to us, this is our email address:[email protected]
Answer: Hey Kimberly, please send email to [email protected] about your order information, customer service will help you check it

