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Chic Me generally garners positive feedback for its appealing clothing quality and variety, with many customers expressing satisfaction with the fit and style of the products. However, significant concerns arise regarding customer service, particularly related to delays in shipping, difficulties with the return process, and inadequate support when issues occur. Many customers report frustration over refund policies and communication challenges, which detract from their overall experience. While some appreciate the affordability and occasional promotions, the inconsistencies in service and order fulfillment suggest a need for improvement in customer relations and operational efficiency.
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Delivery was quick for being overseas. Product is true to size and good quality
The clothes were true to size and beautiful! The wait was reasonable
Dress fits awesome and super cute BUT the image is backwards so it says SESOR DNA SNUG, not Guns and Roses. Not worth mu time to refund it
1. Material of items were poor and cheap
2. Customer Service had lack of communication and poor response
3. Return policy - asked to wait 3 days to return your items that the customer pays to return - what sense does that makes
4. After paying to return, my refund was short - did not receive back what I paid
5. Entire interaction with Chic Me - was poor and I feel robbed
The products and staffs locks ok the service everything nice
Not happy at all with the material. Very cheap looking
Jumper looks even better in person than in pics! Love it!
Late and poor quality
Not happy with this company!
I was disappointed with the product as in the photo they are a textured material, this is not what I received
Items took ages to come, some were better quality than others. One piece of jewellery was broken but I didn't return as it was very low priced. Overall I'd say products were good for the price
It was easy to order but I was not so happy with the dress. It wasn't the same color as the pictures, and I went up a size just to be safe and still it was a little too tight..
No, it took over a month to get the product and when I got it, it was cheap material didn't fit
Cute clothes and the size fit hood but need to work on size and height because the short rompers don't for the Horgan of a 5'7 person without them going in place they shouldn't be
The product does not look as good as the picture on the website!
Items look nice but I will see when it comes
Terrible I have not received the item I ordered it's been weeks now
Great refund service
I had to get a refund and the communication was excellent and the response was quick.
Amazing shoes, very comfortable and packaged well. Was expecting it to take a while to arrive, but was a little quicker.
Answer: Hey Melissa, :( , as we are in different countries, it need take time to ship the items, we're trying our best to improve the shipping methods, but it still need take 7-15 days to send to worldwide
Answer: Hey Rash, I checked you made an order on May. 8 but already asked for refund before we send it to you. :(
Answer: Return policy is a joke, they don't honor it. They'll offer discounts and partial refunds until the return window runs out. If the window runs out just do a charge back. Most credit card companies will side with you due to them not honoring their own return policy.
Answer: I agree. Order one size they send the wrong size, and when you call them out on it, they lie and say the size they sent is correct it's just too big, as though I don't know my size! Especially when the other items same size do fit!
Answer: May we know what is wrong? If you have any problem, you can email to [email protected], our staff will solve it for you
Answer: Hey Christelle, of course we are real, there is a lookbook on our website www.chicme.com and our App Chic Me, customers always like to share what they got there with others, You can have a look
Answer: Because they are a scam. I am in the same boat. Don't give up, dispute it if you can. Don't let those thieves keep your money. And you will probably never get your package. If you do, wear a gas mask while unwrapping because it'll smell as bad as it looks (nothing like the ads!)
Answer: This is our phone number:+12132603334 If you have anything you can call us or you cam email to us, this is our email address:[email protected]
Answer: Hey Kimberly, please send email to [email protected] about your order information, customer service will help you check it

