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Chic Me generally garners positive feedback for its appealing clothing quality and variety, with many customers expressing satisfaction with the fit and style of the products. However, significant concerns arise regarding customer service, particularly related to delays in shipping, difficulties with the return process, and inadequate support when issues occur. Many customers report frustration over refund policies and communication challenges, which detract from their overall experience. While some appreciate the affordability and occasional promotions, the inconsistencies in service and order fulfillment suggest a need for improvement in customer relations and operational efficiency.
This summary is generated by AI, based on text from customer reviews
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Received the wrong size outfit. I reached out to customer service. They said send pictures and we will go from there. Did my part and still a week later no response. Will not be ordering again.
The quality was shocking and when I asked to return the item they only offered me a10% refund.
Will never use them again
The material is not as nice as it is in the pictures and the fit is weird. Shipping took forever. Will not shop this site again.
I ordered an item over a month ago and never received the item. After emailing their support system they tell me " To follow up with your local post office" we have no responsibility after we ship it! I recommend not shopping with anyone who defines service this way.
Love these shoes, they matched perfectly. They were totally what was represented and more.
It's very hard to get in contact with someone for a return
It was easy to find things. Organized. Great description with helpful suggestions
Very fast delivery good clothes the sizes were correct
Place order 7/9/23 arriving 3 wks later, wrong items. Spent weeks w customer service trying to fix. Correct order came 8/25/23. Not true to size.
Bought combat trousers. Great fit lovely bright colour & material
Still haven't received refund for the item that was no longer available. I bought the items for a specific event, but the order didn't make it in time. It took over 3 weeks to receive! I tried to cancel the order but was told it was too late which it wasn't because it hadn't shipped. (I tracked it)
Excellent! Very pleased with my purchase and products
Delivery was quick for being overseas. Product is true to size and good quality
The clothes were true to size and beautiful! The wait was reasonable
Dress fits awesome and super cute BUT the image is backwards so it says SESOR DNA SNUG, not Guns and Roses. Not worth mu time to refund it
1. Material of items were poor and cheap
2. Customer Service had lack of communication and poor response
3. Return policy - asked to wait 3 days to return your items that the customer pays to return - what sense does that makes
4. After paying to return, my refund was short - did not receive back what I paid
5. Entire interaction with Chic Me - was poor and I feel robbed
The products and staffs locks ok the service everything nice
Answer: Hey Melissa, :( , as we are in different countries, it need take time to ship the items, we're trying our best to improve the shipping methods, but it still need take 7-15 days to send to worldwide
Answer: Hey Rash, I checked you made an order on May. 8 but already asked for refund before we send it to you. :(
Answer: Return policy is a joke, they don't honor it. They'll offer discounts and partial refunds until the return window runs out. If the window runs out just do a charge back. Most credit card companies will side with you due to them not honoring their own return policy.
Answer: I agree. Order one size they send the wrong size, and when you call them out on it, they lie and say the size they sent is correct it's just too big, as though I don't know my size! Especially when the other items same size do fit!
Answer: May we know what is wrong? If you have any problem, you can email to [email protected], our staff will solve it for you
Answer: Hey Christelle, of course we are real, there is a lookbook on our website www.chicme.com and our App Chic Me, customers always like to share what they got there with others, You can have a look
Answer: Because they are a scam. I am in the same boat. Don't give up, dispute it if you can. Don't let those thieves keep your money. And you will probably never get your package. If you do, wear a gas mask while unwrapping because it'll smell as bad as it looks (nothing like the ads!)
Answer: This is our phone number:+12132603334 If you have anything you can call us or you cam email to us, this is our email address:[email protected]
Answer: Hey Kimberly, please send email to [email protected] about your order information, customer service will help you check it

