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Chic Me generally garners positive feedback for its appealing clothing quality and variety, with many customers expressing satisfaction with the fit and style of the products. However, significant concerns arise regarding customer service, particularly related to delays in shipping, difficulties with the return process, and inadequate support when issues occur. Many customers report frustration over refund policies and communication challenges, which detract from their overall experience. While some appreciate the affordability and occasional promotions, the inconsistencies in service and order fulfillment suggest a need for improvement in customer relations and operational efficiency.
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My items that I purchased was nice, But actually how long it took for me to receive the items I'm very disappointed
Long process but worth it in the end I waited over 3 weeks for my items to come but everything fits very well so it turned out to be worth the wait
Ordered easily…so far so good! Update: took a long time to arrive and had to chase up but pleased with item when it arrived
I have received everything in a timely manner.
I placed a new order but at this point I have not received anything.
Put my order in and paid never received my order it got cancelled after 6 weeks and got a partial refund. Never again
The shipping takes entirety too long. I'm writing a review on items I haven't even received yet!
Came quickly and great material. Good quality love the design and feel of the material.
My experience was not good@ all an I will not order anything like that again
Just took long to arrive but when they came I was completely satisfied with the quality
Shipping took quite awhile. I tracked almost everyday and it took about a full week just to fulfill the order. Not sure why packaging takes that long and then another week or so to get delivered.
Les chaussures me vont parfaitement.
Par contre, vous nous faites rêver des réductions qui ne sont pas claires.
I did have to wait a while but the company kept in touch and were very helpful
I have been waiting over 1 month for my delivery, it never take this long for any other delivery
Very Comfortable, Fashionable and inexpensive and the color was on point
My experience with the customer service department was a complete and total nightmare! All I wanted to do was return one item from a purchase I made because the zipper on the shorts would not open. I asked for a refund Seven (7) times and each time I was offered a percentage discount on the item and told to also keep the item. I had to keep telling them I did not want the item, just my refund. The only way I received my refund was I had to point out that they were in breach of Article 25, Chapter III, of the Law of the People's Republic of China and had also breached their return policy and breached their consumer purchase contract before they agreed to refund my money. I also had to pay the shipping fee to return a defective product. I will never never again purchase anything from this company and I strongly suggest that no one else purchase anything from them if they think they may have to return it for some reason and want a full refund!
Answer: Hey Melissa, :( , as we are in different countries, it need take time to ship the items, we're trying our best to improve the shipping methods, but it still need take 7-15 days to send to worldwide
Answer: Hey Rash, I checked you made an order on May. 8 but already asked for refund before we send it to you. :(
Answer: Return policy is a joke, they don't honor it. They'll offer discounts and partial refunds until the return window runs out. If the window runs out just do a charge back. Most credit card companies will side with you due to them not honoring their own return policy.
Answer: I agree. Order one size they send the wrong size, and when you call them out on it, they lie and say the size they sent is correct it's just too big, as though I don't know my size! Especially when the other items same size do fit!
Answer: May we know what is wrong? If you have any problem, you can email to [email protected], our staff will solve it for you
Answer: Hey Christelle, of course we are real, there is a lookbook on our website www.chicme.com and our App Chic Me, customers always like to share what they got there with others, You can have a look
Answer: Because they are a scam. I am in the same boat. Don't give up, dispute it if you can. Don't let those thieves keep your money. And you will probably never get your package. If you do, wear a gas mask while unwrapping because it'll smell as bad as it looks (nothing like the ads!)
Answer: This is our phone number:+12132603334 If you have anything you can call us or you cam email to us, this is our email address:[email protected]
Answer: Hey Kimberly, please send email to [email protected] about your order information, customer service will help you check it

