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Chic Me generally garners positive feedback for its appealing clothing quality and variety, with many customers expressing satisfaction with the fit and style of the products. However, significant concerns arise regarding customer service, particularly related to delays in shipping, difficulties with the return process, and inadequate support when issues occur. Many customers report frustration over refund policies and communication challenges, which detract from their overall experience. While some appreciate the affordability and occasional promotions, the inconsistencies in service and order fulfillment suggest a need for improvement in customer relations and operational efficiency.
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All 3 items I purchased I order 3 sizes up. It took a very long time to receive in the mail
Experience over all was good, I had up to date communication when my items were in stock and been dispatched, was abit of a wait but worth it when they turned up
The service from this website was good but the product was shocking
Received items a little late, however the quality of the clothing is cheaply made, and the return process is confusing.
Pleased with customer service
Purchased two tops
Happy with one but the quality of the other top I'm disappointed with
Not happy that item took a month to come, but overall experience I love my jacket.
As described and arrived on time. Perfect.
As described and arrived on time. Perfect.
Not as expected, and I receive a 10 percent discount. Not happy at all
The order did not get delivered on the day it was supposed to be delivered
My experience is bad and I will not be shopping from your site again.
It was easy to find what I was looking for.
Been waiting 3 weeks now and no package. I'll give it a week and then dispute the charges. Never again. Will stick to shein - they ship quick.
I loved the follow up to ensure that I was in receipt of ordered items
Quick and easy
Great selections and it was as advertised
I like the quality of your products. I like the designs. I'm a curvy woman and I've found several pieces that fit well.
So much to choose can't wait for summer activities looking forward to wearing for fun times..."
Haven't tried it on yet. I hope everything fits. Or I have to give it to my daughter
Answer: Hey Melissa, :( , as we are in different countries, it need take time to ship the items, we're trying our best to improve the shipping methods, but it still need take 7-15 days to send to worldwide
Answer: Hey Rash, I checked you made an order on May. 8 but already asked for refund before we send it to you. :(
Answer: Return policy is a joke, they don't honor it. They'll offer discounts and partial refunds until the return window runs out. If the window runs out just do a charge back. Most credit card companies will side with you due to them not honoring their own return policy.
Answer: I agree. Order one size they send the wrong size, and when you call them out on it, they lie and say the size they sent is correct it's just too big, as though I don't know my size! Especially when the other items same size do fit!
Answer: May we know what is wrong? If you have any problem, you can email to [email protected], our staff will solve it for you
Answer: Hey Christelle, of course we are real, there is a lookbook on our website www.chicme.com and our App Chic Me, customers always like to share what they got there with others, You can have a look
Answer: Because they are a scam. I am in the same boat. Don't give up, dispute it if you can. Don't let those thieves keep your money. And you will probably never get your package. If you do, wear a gas mask while unwrapping because it'll smell as bad as it looks (nothing like the ads!)
Answer: This is our phone number:+12132603334 If you have anything you can call us or you cam email to us, this is our email address:[email protected]
Answer: Hey Kimberly, please send email to [email protected] about your order information, customer service will help you check it

