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Chic Me generally garners positive feedback for its appealing clothing quality and variety, with many customers expressing satisfaction with the fit and style of the products. However, significant concerns arise regarding customer service, particularly related to delays in shipping, difficulties with the return process, and inadequate support when issues occur. Many customers report frustration over refund policies and communication challenges, which detract from their overall experience. While some appreciate the affordability and occasional promotions, the inconsistencies in service and order fulfillment suggest a need for improvement in customer relations and operational efficiency.
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Very pleased with the jumper the only problem was it took a long time to arrive
Straight forward and easy to follow
Did not receive my items, avoid this company they are a scam customer service is unhelpful and can not provide proof of deliver or offer refund
Items ordered were either wrong size or changed my mind and I'm trying to return the ordered items
I had to fight to receive a refund for items so small would fit a child
Had looked at item (pink fluffy jumper) for some time and followed the reviews however was quite disappointed in the quality of jumper, very thin would need to wear something underneath. Loved the colour though
Materials and quality not as pictured or as expected. And took over a month to get.
THE ORDER TOOK FOREVER TI BE DELIVERED!
By the time I got it I was already on my vacation and I placed my order with 22 days in advance so that I can use the items but I wasn't able.
I had ordered from SHEIN and TEMU many many many times and they delivered super fast!
The quality is also very poor!
I need to return some of the items not just because I won't need them no more but the quality is HORRIBLE!
Please is there is anything you can do please send me the information about how to return!
Good its easy and fast
Sport and fancy dresses and suits
I placed my first order for 2 lounge wear suits and a pack of rings, only the rings were available and then I had to fight to get my order refunded. Will never order again. Shocking service
I love the products however, they were too large and I could never get in touch with anyone. I do what I needed to do to return them for a smaller size, so I'm stuck with two items that I cannot wear.
My order longer than expected and didn't arrive in time for an event in which they were ordered. I impacted 4 individuals since items were ordered for a group. The tracking of the package stated it was sitting in the shipping area for over a week.
I love your products Loved getting my order so fast but my bras were too small
I never shopped on Chic Me before. The site has nice pictures of clothing and good prices, very easy to navigate. I placed an order on September 29 for items I would have liked for some October events. It is October 11th and my order is still in the warehouse awaiting packaging. Disappointing!
Delivery is a little bit slow item arrived material is quiet cheap and sizes are not big
Shipping takes forever and items are way too big. Also, this company makes you pay for shipping to return your items that took forever to get in the first place.
Easy to use. But took a very long time to deliver. Poor quality. Poor fit.
I ordered 2 of the same sleep tanks, the writing on one was as shown., the second one. Was unintelligible. They're comfy but I have NO idea what the second one says
Great experience, with the whole overall process, easy website to navigate through, timely delivery process, they keep you well informed on your order process from beginning to end
You do not offer return authorization with a full refund. Will not order any other items from Chicme.
Answer: Hey Melissa, :( , as we are in different countries, it need take time to ship the items, we're trying our best to improve the shipping methods, but it still need take 7-15 days to send to worldwide
Answer: Hey Rash, I checked you made an order on May. 8 but already asked for refund before we send it to you. :(
Answer: Return policy is a joke, they don't honor it. They'll offer discounts and partial refunds until the return window runs out. If the window runs out just do a charge back. Most credit card companies will side with you due to them not honoring their own return policy.
Answer: I agree. Order one size they send the wrong size, and when you call them out on it, they lie and say the size they sent is correct it's just too big, as though I don't know my size! Especially when the other items same size do fit!
Answer: May we know what is wrong? If you have any problem, you can email to [email protected], our staff will solve it for you
Answer: Hey Christelle, of course we are real, there is a lookbook on our website www.chicme.com and our App Chic Me, customers always like to share what they got there with others, You can have a look
Answer: Because they are a scam. I am in the same boat. Don't give up, dispute it if you can. Don't let those thieves keep your money. And you will probably never get your package. If you do, wear a gas mask while unwrapping because it'll smell as bad as it looks (nothing like the ads!)
Answer: This is our phone number:+12132603334 If you have anything you can call us or you cam email to us, this is our email address:[email protected]
Answer: Hey Kimberly, please send email to [email protected] about your order information, customer service will help you check it

