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Chic Me generally garners positive feedback for its appealing clothing quality and variety, with many customers expressing satisfaction with the fit and style of the products. However, significant concerns arise regarding customer service, particularly related to delays in shipping, difficulties with the return process, and inadequate support when issues occur. Many customers report frustration over refund policies and communication challenges, which detract from their overall experience. While some appreciate the affordability and occasional promotions, the inconsistencies in service and order fulfillment suggest a need for improvement in customer relations and operational efficiency.
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I have emailed company and still no response as to where my order is
I love the clothing and it is always great quality. The only issue I have is how long my orders take to arrive.
I honestly don't buy clothes in the states anymore.your quality, variety & thickness on winter clothes can't be beat!
Absolutely Obsessed! 🌟
I just received my jumpsuit from Chicme and I'm beyond impressed! The quality is absolutely amazing — super well-made and feels luxe. The fit was spot on (true to size), and shipping was surprisingly fast. It looked exactly like the photos, if not better in person! I'm so happy with my purchase and will 100% be ordering from Chicme again. Highly recommend! 💯
Jumpsuit delivery time was longer than expected, but the product was worth the wait.
I received my dress, very cute and complimenting on me. The only thing I have a problem with is my breast. I'm slightly too heavy and the button pulls terribly. I wish it had better coverage!
Good so far so good. Delivery in time no waiting for my items
My order was good for the most part, the downside is it right at a month to receive this order and thats just too long to have to wait for anything! I probably won't order from this company again!
It's nearly impossible to navigate to initiate a return! First, you spend multiple days in a "chat" before they ask you to keep a defective product for 10% off. A few days later you will be offered 50% off of the useless item. After about 10 days and threats, they will allow you to return but the cost of shipping is paid by YOU and if often equivalent to your 50% refund. Oh. And there are NO exchanges. BUY AT YOUR OWN RISK! In this day and age of free returns, easy exchanges, and guarantees, this company offers NOTHING. I mistakenly purchased twice from this company and will never do it again. I mean it. Save yourself the money and frustration and just don't purchase from Chicme.
Hello
Thank you for notifying us of your complaint.
If you have any questions, please send your order number or registered email address: [email protected],we will solve the problem for you as quickly as possible.
I wish you a great day!
Yours sincerely,
Hate the timing. Took like 3 weeks to receive after I placed my order.
I ordered 2 jumpers one green one black both a size small. One of them which is the green one is shorter than the other one and they both suppose to be a small NOT. I consider one of them are defeated. Im not happy with that!
Hello
Thank you for notifying us of your complaint.
If you have any questions, please send your order number or registered email address: [email protected],we will solve the problem for you as quickly as possible.
I wish you a great day!
Yours sincerely,
It was find however I'm trying to get replacement buttons for my suit! I would love help!
Pants are nice but the waist band is. Wet small, I picked the rite size for me. Very narrow.
I'm not crazy about the elastic that's around the torso but I can deal with it
It's a bit more confusing than it normally was
Leaved driver before door and I was on holiday, so my lovely neighbours was take this to his house.
Everything is going good I just cannot change my cart :(
The order took a long time to arrive. Order was as expected.
This review has also come some long after delivery and it did not specify what the review was for? I had to check my order to remember.
This put me off doing this review although I was happy with the order once I remembered what it was but all this waiting has put me off wanting to purchase anything from ChicMe.
Loved everything I ordered and the sizing were perfect
LOVE the vast range of clothes and fantastic prices
Didn't like the clothing and none of it is how it looked online!
Hello
Thank you for notifying us of your complaint.
If you have any questions, please send your order number or registered email address: [email protected],we will solve the problem for you as quickly as possible.
I wish you a great day!
Yours sincerely,
Neither of orders delivered, they blame the currier, no one cares to resend or refund what I paid for but never received
Ordering was easy via the website and received order confirmation straight away. Goods arrived promptly and fully met my expectations. Love the fact that I don't have to wear a bra under the top and the support is excellent.
Ordering items has been easy. Can't wait to receive items to see if quality and fit is as described.
Answer: Hey Melissa, :( , as we are in different countries, it need take time to ship the items, we're trying our best to improve the shipping methods, but it still need take 7-15 days to send to worldwide
Answer: Hey Rash, I checked you made an order on May. 8 but already asked for refund before we send it to you. :(
Answer: Return policy is a joke, they don't honor it. They'll offer discounts and partial refunds until the return window runs out. If the window runs out just do a charge back. Most credit card companies will side with you due to them not honoring their own return policy.
Answer: I agree. Order one size they send the wrong size, and when you call them out on it, they lie and say the size they sent is correct it's just too big, as though I don't know my size! Especially when the other items same size do fit!
Answer: May we know what is wrong? If you have any problem, you can email to [email protected], our staff will solve it for you
Answer: Hey Christelle, of course we are real, there is a lookbook on our website www.chicme.com and our App Chic Me, customers always like to share what they got there with others, You can have a look
Answer: Because they are a scam. I am in the same boat. Don't give up, dispute it if you can. Don't let those thieves keep your money. And you will probably never get your package. If you do, wear a gas mask while unwrapping because it'll smell as bad as it looks (nothing like the ads!)
Answer: This is our phone number:+12132603334 If you have anything you can call us or you cam email to us, this is our email address:[email protected]
Answer: Hey Kimberly, please send email to [email protected] about your order information, customer service will help you check it


Hello
Thank you for notifying us of your complaint.
If you have any questions, please send your order number or registered email address: [email protected],we will solve the problem for you as quickly as possible.
I wish you a great day!
Yours sincerely,