ChewyReviews 1,100

My dogs were on a special diet (Hills k/d food) due to kidney disease. For over a year, Chewy was ok accepting my vet prescription and sending me the food my sick dogs needed. This food was vital for them. Recently chewy asked for me to renew the prescription and so I did, and now they won't accept it. One of my dogs already passed away and the other one is in a difficult phase right now. I've explained my difficult/stressful situation to Chewy representatives and they still won't accept my renewed prescription from the same Veterinarian. They simply won't accept any responsibility and have stoped emailing me and cancelled my orders. I asked for managers to get involved and got the silent treatment. They pretend to be a carrying company but they're not. This could have been the opportunity for them to stand out and do what's right but decided not to. Shame on you Chewy!

Have been a Chewy customer for a couple of years and they have always been helpful and understanding. I just lost my little fur baby, Chewy made a nice jester and sent thier condolences. Thank you chewy

I have been a customer of Chewy for 2+ years. I have gotten both cat n dog food, litter n treats etc. I started Chewy when one of my cats was diagnosed w kidney disease n had to have prescription food. It was so easy- I set up my cat on Chewy w a prescription n each time I had to order, Chewy would contact my vet to authorize the purchase. I didn't have to do anything more- very easy. There was a time I ordered the wrong food for another cat, not prescription. I called to ask for return info n they said there wasn't a need to return, I was given credit for the purchase n they said to donate to a shelter. This past week, I had to put down my cat w kidney disease. I had 2 unopened bags of prescription food I wanted to return. Again they said not to return but donate to a shelter (these bags were more expensive than regular food) n they refunded my money. As if this wasn't enough, n I was so grateful, I opened my front door to a delivery of beautiful flowers expressing their sympathy for my loss. Kudos to Chewy n thank u for acknowledging Callie's passing, n allowing me to help another cat. I can't say enough

They couldn't keep my dog and cat prescription food straight. They were plain incompetent. Went with Petco and they didn't have any problems getting our food delivered on time with NO hassle. I foster, so I always had a minimum of 8 animals. I didn't need the stress of not having the right food available.

Came home to these lovely flowers ~ I have no words, they are from Chewy.com.

I contacted them after Sain's passing as we had auto ship and I had just purchased medication. They refunded the medications they could (can't refund prescriptions), plus told me to keep it.

I don't know if you've had good, bad or any experiences with Chewy, but to say mine have been nothing but positive!

Chewy is the best place to shop for your furry bestfriends. I could buy treats and food without worrying if my dog would like them or not. I could return them if my dog is not happy with any of the items. The only problem i have had is with the delivery. Its not their fault, its because of fedex. Sometimes i dont get my package eventhoigh it says its delivered.

Every time I try to get food for my dogs they are never in stock. They email you when they are back in stock again without any discount. Then you try to order it again and ad usual it's out stock. Terrible experience with chewy. I'd never recommend them to anyone!

I bought an expensive pond filter that stopped working in 4 months. It was time to close the pond so I put the filter away. Now comes Spring and I contact Chewy and oh well you are one month over the return policy. Return? I only need a ballast replaced. NOPE. My regular pond companies would fix this issue but not Chewy. SO I am done with them and will accept this as a lesson learned.

Chewy has been wonderful. Our dachshund passed away from CHF last week and we had to let Chewy know to cancel our standing orders of meds and food. They did so with speed and compassion. They went above and beyond in offering a credit for or last order. The personal care that the sales department showed is not a common experience these days. We too, were so happily surprised by the kindness of the small bouquet and sympathy note sent from Chewy. What a great way to make a larger company seem small and personal. Thank you Chewy. Well done! We are glad to know such a company for our other pet's needs.

I bought a cat tree through chewy.com. Frisco it was called. The posts on the side with the rope wrapped around them are pretty much clawed apart after a year and when I went to their website to get replacement parts, they don't offer any! How wasteful is that! Instead of being able to replace parts and keep using that cat tree, I have to buy a whole new one. I will never ever again buy anything from them.

Hello,

I would like to take a moment to thank you so much for the flowers that were sent to us for the loss of our Buddy.
We have been Chewy members for some time and have always been treated very well. The staff has always referred to our pet by his name "Buddy".

I am very touched by you sweet gesture and fantastic customer service.

Thank you,
Toni Leseberg

I put an opinion regarding the bird food that I had ordered, because the birds stopped eating, I am very grateful for taking my opinion into account and more than that, returning the money without asking for the product to be returned,... great company I highly recommend, and I will definitely continue buying with chewy!.

I had to say goodbye to my beautiful Lola almost a month ago. When I called to return her food they refunded the money and ask me to donate the food, I thought that was so kind. And on top of it they sent me flowers with a sweet note. It was such a beautiful gesture, I feel so grateful. It made me feel that Chewy is a big hearted company. Thanks so much.

Not only does Chewy provide special diet food and medicine for our pets at reasonable prices, the deliveries always arrive within 2 days. However, they go above and beyond. Our pets even receive personal cards at Christmas!
Recently our pet passed and our order was refunded and they sent me flowersStephany, the customer service person I spoke with on the
Phone was incredibly kind, sensitive and caring.
I can't say enough positive comments about Chewy over the 15 years I have been a customer. Thank you Chewy!
Jacqueline McWhorter

We had to put my dog down, and I missed our autoship renewal email to cancel his medication order. I emailed Chewy about returning it, and they responded almost immediately. They told me to keep the package (almost $250 worth of products) and donate it to animals in need. They refunded me without questions, and sent us flowers in the mail as a form of condolence. We will definitely be using them again in the future.

Chewy has always be excellent company to work with from general orders and tracking to getting prescription food from. But when our Labradoodle recently passed away, they not only refunded the price for a vet chat (was chatting with online vet for info on comforting him in last hours) but they also sent flowers! They go way above and beyond what they need to!

My two dogs take apoquel, at a combined cost of $150+ every month by autoship. About a year ago, I caught Chewy lying about getting approval from the vet. When I called them on it, they admitted their error and gave me a credit. Now they've done it again. My vet sent me a copy of the email approval they sent last week. Maybe they have new customer service policies or management, but now they insist that they didn't get approval until today (when I told them I will hold while they call the vet). And when I asked them to overnight the meds (for my extremely itchy dogs), they say the best they can do is 1-2 day shipping. UNBELIEVABLE AND UNACCEPTABLE.