Chess.comReviews 216

Worst site ever! Worst site ever worst site ever worst site ever

Who do I keep playing a legitimate game of chess and all the sudden my opponent gets his king back. Or even worse, he inherits a second king. This isn't checkers. I won't be playing again. Probably some kind of bs upgrade to give you such a ridiculous advantage. Fix this crap!

My opponent put me in a stalemate. I could not move, so the clock ran out. Apparently, the program does not detect stalemates. Support can't detect stalemates either.

I came to chess.com on 2018, I played on there for two years. Chess.com is a chess website that allows you to play for free. I discovered that chess.com does a lot, and I mean a LOT to force you into premium. Half of the things you get on premium are pretty straight forward with everyone. There are other things that are more hidden. For instance, when I played on chess.com, it fixed me to a system of points where, if you play a lot, the points you gain/lose are decreased. This sounds very unfair to some people who only get 3-4 points after winning a match. Also, chess.com is very slow and laggy, this makes it impossible to play chess quickly. Staff are very rude and impolite at times and they take forever to respond. They are friendly on email, but take that issue to chat and they become hostile.

Horrible.

I have won games constantly and then it just freezes with last move. So I don't win when I checkmate just a frozen game. The whole feel of this app is cheap and tacky. Serious chess players go elsewhere.

That site is great for a "quick" game of chess, but the chat is also full of spammers, non-sensical users (as in users that do not play chess and just try to hit on people, or attention seekers), and they also still refuse to add checkers, and most users keep doing that elitism that "chess is better", despite both being different. There are at least some chess variation, such as 4-player chess, which was added way too late to be relevant. TL; DR: Good for playing, terrible community, and service. Also the UI glitches a lot.

Best Chess website and Discord Ever! Best Staff and Mods and Management. Really impressed overall and very happy to be a part of the community.

It is extremely difficult to connect with a friend to play; it takes too long to get a connection!

They don't care about harassment, the basic functions or rules of chess, or the integrity of their software on any device. Riddled with issues on IOS, Android and even their site website!
I don't recommend giving these developers the ad watch time their hoping for, and I absolutely can't recommend going premium- unless a feature is to automatically uninstall this piece of software from your device. Literally go buy a board and watch some videos, you'll have a better time and you'll learn actual chess.

chess.com stills has cheaters in ther mist not only does chess.com have cheaters but chess.com they them selfs have become cheaters by interfering in the games by changing the time of the game with out you knowing about it. This could be couse i never payed for a membership if you dont pay for a membership they will do all they can too get you out. I have done reviews on chess.com in the past and they are not happy about that. They have been sued over this in the past you are supose too be able too play for free but if you play long enough they will start too run you out of town sort of speak i dont give chess.com any stars couse they dont deserve it after all these years they are the same now as they were then some things never change rod kalman

I love this chess website. It always has great staff members to help and they are always there to answer your questions. Great fun.

R2GM owner

Totally non responsive customer service. No phone number or human to speak to and no response from chat with customer service or written questions.
I think the only way to keep them from renewing your membership is to cancel the credit card you used.

Okay, I tried to play but there are just too many people who use chess engines, I report them & months later I encounter him again and yea he still using the chess engine. Bad moderators terrible support.

I have been on Chess.com for over 10 years. Just recently, I got a well paying job and decided to upgrade to Diamond membership. A day later, my account was closed for 'Fair Play' and money was not refunded. I suspect that it was because I had beaten an NM a week before, but my OTB is 2035 and beating NMs or CMs is not out of the norm for me.

Btw, I have years old accounts on both Lichess and Playchess which have never been banned or accused of cheating.

Chess.com is fraud. They closed out my account and did not even refund my money.
They did not even provide any reason for closure!

The site is absolutely full of cheats who are never punished. If they pay any money at all for lessons or membership they literally have a license to do what they want.

I am loving chess.com. There is great lessons and the interface is easy to use. I sent a query and they responded quickly and were very understanding, managing to solve the issue. I highly recommend Chess.com

They close out my accounts for no reason. I am a premium user with +1600 rating and had my account for over 9 years. They closed out my account and did not refund my payment. I sent them several emails to support team but never responded. Don`t register on chess.com

I'm a novice player and signed up to diamond membership a couple of weeks ago.
Tried to log on only to find that although my membership is still active, my account was deleted! No reason given. All I've really been doing are puzzles and lessons so have no idea why this has happened.
Then I deleted and re-installed, creating a new account with new diamond membership but I still can't access unlimited puzzles. What's going on!?!?!