CheggReviews 456

I was always hearing about this website during my time in college, didn't actually attempt to use it until now. It seemed too good to be true that my required books could be that cheap, truth is it probably is. At first my order had like $20 of shipping added onto it, when I saw they had a promo code for free shipping. I cancelled my order so I could try to get free shipping, and it took 3 full days for the initial charge to be refunded. It wasn't even the actual order charge, it was like a preliminary test charge, which most places would only do like a $1 if such a test was necessary. When I was trying to redo my order after getting the money refunded, it kept saying it was declined, like I didn't have enough money in my account, except I did. I guess that was a stroke of luck though because that's when I started searching and found all the negative reviews. I'd consider myself lucky for not getting far enough into it to lose a significant amount of money, as I surely would have. Besides, I found all my required textbooks on Amazon for $30 cheaper in total than Cheggs, so no it's not actually the best resource for affordable textbooks either.

I mailed them books to sell back in December. I knew it would take up 10 business days to get the money I would receive back. After a week and a half passed from 10th business day I reached out to the company. I was told that "there's holiday's in between so you have to count those, it should be there tomorrow". Well duh, I did count the holidays but okay whatever, I can wait one more day. Well three days pass and still no check in my mailbox. I sent an email and got no response. I call the next day and they tell me "oh, there's a note in the system that says there's a delay in getting the check out to you. It should go out tomorrow and you'll get the check in 10 business days." At this point I am furious. No one thought to send me an email updating me on what's been going on? It's been almost a month and half and I have no money... they got their products but I have nothing to show for it. This is a horrible way to do business. I will never be selling any more books to the company. Luckily, my life did not depend on this check otherwise I would've been dead.

In good faith I sent in two books for sale in mid-August, it is now late November, and I have neither heard any updates about my books or received payment. I just called customer service and the rep. States the books were in unsatisfactory condition which was not true when sent them in (engineering CAD books by the way). I asked for them back and she said it would be 15 business days to "try" and return them. This leads me to believe that they are already in circulation and making a profit for chegg. Furthermore, I have rented books from chegg and the quality is normally pretty worn, the books I sent were nowhere near that level of quality.

I am very unsatisfied with this level of professionalism and do not recommend this to others. At this point, I'm looking forward to collecting on their damages.

Congratulations on checking out their reviews! Something I should have done. Dont bother with utilizing their tutoring services; their tutors profiles are total exaggerations: expertise in calculus, physics, computer science, you name it. They wouldnt be tutoring if they can get a proper job. Their profile is to draw you in to sign up for tutoring services which requires you to enter your credit card only to find out all the tutors are useless. Everyone said they do not know the answer to take on the case, yet one of the charged my credit card. Then they automatically enrolled me into their monthly subscription service even though I dont use their materials. Their customer service reps are used to getting requests for refunds. Their script goes something like we can only refund the prorated rate of this month, unfortunately i dont know what happened, we dont have records of activities. I am in the middle of filing a complaint with the BBB. What an unethical business model aimed at students.

Today, November 9,2017, I find out from my mother that Chegg charged her credit card $16 this month and she assumes I ordered a book. I have not ordered a book, so I asked her to open her statement so we could find out if this was a monthly charge. Found out it was and has been occurring since February. I called to find out what it was and to stop it, and was told it was a tutor service that apparently I signed up for when I ordered books in January. I didn't know I had signed up for this and have never used it so I asked for a refund. I was told all they could refund was 3 months, the previous 7 months were not refundable. I asked to speak with this person's manager and was told he didn't have a manager. He was as high up as the ladder went and there was nobody else to deal with. I told him that I would be reporting negatively about Chegg and that they had lost a customer!

Chegg received my book buyback on 7/25/17, should have paid me on 7/28/17. Today is 8/21/17 and still no payment despite multiple phone calls. They lost my book in the warehouse and the whole order just sat there. No one attempted to do anything about it. When I called, all I got was endless stonewalling, It's not ten business days yet, it's not 5 business days yet, it's not fifteen business days yet. If you ask to speak to a supervisor, guess what, there is no supervisor. They can "attempt" to have the Finance Dept to call you back, but don't be surprised if you don't hear from anyone. I'm looking to get paid in September, two months after they received and lost my book, if I'm lucky. I would give this company zero star if I could.

I love chegg. I never had a problem with chegg. They fix all my issues! You ppl have to learn and understand Its only certain things customer service reps can do. They fix all my problems to the best they can, and I am okay with that. I had a chegg study membership That I forgot to cancel and the young lady mention they do not issue refunds and I am okay with that. She placed me on hold and came back with great news, She refunded me for 3 months that I did not use she stated that was the max she could do and her supervisor approved it, which is understandable.! #CheggRocks

I sent in two good conditioned books for buy back. I received a check for one of the books, and zero communication about the other book. After several months, I contacted Chegg, and they stated that my other book was in poor condition. When I sent the books, they were both in good condition. The only resolve is for Chegg to send the poor condition book back, and will receive zero compensation for my book that was originally in good condition. How about just send back my original good conditioned book? How will I be able to prove if the book sent back was not my original book, and they profited off my original good condition book. Sounds a little shady, and will not be doing business with Chegg again, especially since I buy books for four kids!

I'm beyond done with this company. I couldn't find a place to sell by BRAND new textbooks to so I used Chegg because their prices seemed reasonable since my own school wouldn't give me hardly any money back for them. I sold a bunch of textbooks back and received the checks; however, I was missing money. I looked back at my account and it showed one book was still "in transit" even though I shipped them all together. After being on hold for a long time I finally got in touch with someone. They said well, they marked your book as being in "poor condition" so you have two options: donate it or we can send it back to you. I said well first of all, that book was brand new. I never even opened it because I didn't end up needing it so I know for a FACT it was NEW! I told them yes they need to send my book back. A week or so went by and I finally received by book. I open it up and it wasn't even the book I sent them. It was a completely different book and on top of that it was a complimentary copy that wasn't for sale. I called them back and now I have to resend the wrong book in order for them to send me back the correct book. I'm so fed up! All I want is my money back! I'm sick of wasting time with this company and having to send books back and forth.

I had sold two used books with Chegg.com and had a really great experience with them paying me quickly and paying what they said they would. The amounts were fair and more than what my school's bookstore would. After that positive experience I figured I'd buy the books I needed for my next classes used from them expecting a positive experience as well. I've never been so wrong.

The first book arrived in absolutely horrid condition. It was torn inside and out, had flecks of dirt inside the covers, writing throughout the book, and I honestly didn't even want to touch it. I contacted them regarding the book condition and they said they would send another and offered a 10% discount on my next purchase. I was pleased with the customer service and waited for the next book.

The next book arrived and had a gaping hole in the front, still torn, and had what appeared to be water damage through about half thickness of the book. I again contacted customer service, pointing out how demanding they are of the quality of used books they send and how disappointed I was with now two books they had sent. They offered 50% off my purchase price and to send another book. This is all good in idea, except I now would have to take the time to drive to a UPS center to mail out the two terrible books to return them (since they do not pay for pickup service), which is at least a 20 minute drive for me, but I still gave them a chance.

The third book arrived today and I am just so incredibly disappointed in them. Once again there is writing throughout the book and an unacceptable level of tears that they would never accept had they received the book as a used book sold to them.

I'm done bothering with attempting to get a decent quality book and just won't be returning to them for future service. It is incredibly disappointing to say the least.