On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
CheapOair Reviews Summary
The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Suck! Lousy customer service. They don't take care of you. Try not to use this service.
I always good experience booking with cheapoair. Easy to book and more options
Nothing to explain at this time. I had someone call me at work to make sure I got their email. I am not sure what that was about but I have now confirmed I got the email. Now this survey won't let me pass.
Cheapoair is my go-to for quick, hassle free best flight times and rates.
I've been using CheapO Air for years. It's no longer the best kept secret because the word is out, CheapO Air is the most convenient and accurate site for all travel (cars, hotels, flights) pricing options on the planet.
No problems so far! Have used a few times and is always smooth.
Easy to use and best price good service. Dave followed up with me to ensure I received my booking details the at Aunt fantastic I love them
I always go to cheap o air when I need to book a flight. Easy to book flights and seats
More cheap is what I want and it was cheap for a out of the blue flight
My cousin has booked this for me from the united states I've loaded the app so will have a look later
The chatting person Johnathon was slow and strange.
Can't tell me Warsaw airport name, but asking many questions.
Firstly, chat assistant reject my booking ID as wrong?
Johnathon ask some are ID?
Too many time and nervous… for simple question's
Thank you for your feedback. We regret your experience was not satisfactory.
You should never...NEVER have list connecting flight only 1 hour apart- especially from a domestic terminal to an international terminal. I booked my flight then discovering I only had an hour in ORD to catch my international flight to Japan after landing in the domestic terminal. I misread the small pring on the time between flights.
Nice I love this service is easy and fast I high recommended this service
Very bad experience. You changed my flight without notice. Don't appreciated that
Thank you for your feedback. When airlines make changes to their schedule we understand it can be frustrating. Unfortunately this is an airline responsibility that we, as an agency, have no voice in.
Very smooth process involving flights with two separate airlines. Price was ok.
Very smooth process involving flights with two separate airlines. Price was ok.
Was professional easy to operate with it. Will always use it and recommend to others
It was very good. The system always displays great prices. Everything went well.
Hope to change search flights will be more easy and alarm should work better.
Trustful and the price is fair, easy to book and cancel. I will use it next time.
There was an error on flight dates and I was charge a cancelation fee I was not happy since i called back the minute I saw the error!
We've reviewed the reservation number that you provided the confirmation number and we do not see that you where charged to cancel this, it actually is not cancelled nor did we see that you phoned us about this reservation.
From the business
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Tickets Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback. We have reached our to this reviewer regarding their concern.