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CheapOair Reviews Summary
The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
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Easy to navigate and book a flight. A lot of flight options available.
IT IS GREAT! But Your company needs to renovate various option system.Because boarding pass is must option. I think this option should be included in basic option.
And after finishing booking, modification process is not easy. Especially, Checked baggage option should be displayed in your app.
Keep it up, it is very easy to use. Your services are very helpful and efficient
Ver promising and convincing customer service representatives.
Good knowledge and nice choice of words.
Competitive prices and service and more options than others
I got flight delay with my three kids but other that that it was a good service
This is my second times is booking through cheap air and I would recommend my friends book a flight online through cheap air.com fast easy.
Always great and good experience in finding exactly what you need
All the employees were all respectful and helpful to all my entry flight
It was awesome. Thank you very much for your service
CheapOair, help me save lot of money
When I purchased my ticket, we selected an upgrade that included my selected seats for both flights (round trip) + 1 checked bag. I just received an email from the airline asking me to select my sets again and if i would like to purchase a checked bag. I chose that service for a reason. I think my experience with the service left me a false sense of completion and additional burden on my part. It surely begs the question of what is the purpose of a booking service site like this when I can just go directly to the carriers website and dealing with them?
We've reviewed the reservation and you did not select seats or bags on our website. But spirit airlines charges for seats and bags no matter what type of fare you purchase. YOu will need to log into your reservation at www.spirit.com and use the airline confirmation code and add your bags now, do not wait and do it at the airport as it will be more money.
Excellent and Superb! It's always awesome and very convenient with cheapoair. You never failed my expectations. You are trustworthy.
Booked and paid really easy.
Love the prices and availability. Looking forward to our vacation
I was not able to use my return ticket, upon calling cheap air,agent was rude and did not want to hear my concern
Thank you for your feedback. We regret your experience was not satisfactory.
From the business
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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