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The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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I have used CheapOair for several years. I travel internationally as well as in the US, and I have found the site easy to use, and offering great prices, and LOTS of flight schedule options. I book my team travel using this site, too. No hidden fees - any fees are put right there for you to easily see.
Such an easy site to navigate, & very reasonable with pricing!. I will definitely be using them again!
Almost always save a few $$ when booking with Cheapoair!
I researched the round trip airfare using both airline websites and travel search engines. I was pleasantly surprised at the discount I received by stating my dates were somewhat flexible and only had to change my travel date by one day. I will use this service again and if possible use the flexible date option.
I love Cheapo Air! The best prices and customer service, they are always willing to help.
Best price on flight that I could find. Site is easy to use. Everything worked the way I expected.
I was really surprised and impressed with the service I received through CheapOair. I had never heard of them and was pleased with the price. Additionally, I received great advice and support to help me choose the best airport/connecting flight to suggest. It was the smoothest trip I have had in a while and it was an international trip!
I used cheapoair on a last minute vacation 2,000 miles away, and I was thoroughly impressed. Their website was simple and easy to use, both mobile and desktop versions. I had no trouble with tickets and the price was unbeatable. I have already used cheapoair again and am looking at flights every day! I highly recommend them.
Thanks,
Stephanie D
Thank you for being her for us
My experience was and still is the best that airlines could ever do
Thank you
Very easy to use. Much cheaper than any other site I researched. I was notified well in advance of a change the airline had made for my flight.
The site is very user friendly, convenient and easy to follow... and helped us get amazing rates. Thanks for making our holiday!
I would like to thank CheapOair for a wonderful experience in booking my flight to Saltlake City Utah. Everything went as planned and my flight was enjoyable as well!
CheapOair is my Go-To site for airline booking. The prices are listed with taxes and fees included making it much easier to select the best price!
Had a great experience booking on Cheap O Air and had an easy to find good fare site and allowed to pick and choose flights.
I always got the best price after checking with other cheap ticket sites. There phone service was very helpful if I needed to make a change or had any questions.
Warning: do not do business with this company. Their customer service is horrible. They make constant changes. Here's what happens when you book a ticket with them after you receive confirmation: you'll start receiving multiple emails referring to changes but with no information what the changes are; when you attempt to reach customer service you'll sit on hold for at least 20 minutes, if you are lucky enough to get a live person, they will pass you off to "another department" which will happen over and over because none of their "customer service" reps are empowered to do anything. We will never work with them again.
I've used CheapOair a ton, have found it very easy to use, gotten very competitive pricing and there are frequent promotions to take advantage of. Try it!
I've been a customer of Cheapoair's for over four years now. I've never had a problem in all of the years I've booked with them. They have amazing customer service. They'll email and call you to see how your flight went. 5 stars across the board!
Very user friendly website and easy to navigate. Did not take long to find a flight that worked good for me at a very reasonable price. I recommend cheapoair to anyone trying to find an economical flight
This was my third time using cheap o air and when i fly again i will continue to purchase my tickets through cheap o air #Lovem to
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/

