CheapOairReviews 14,845

By far some of the worst customer service I have experienced in the last 15yrs. From outright lies to completely contradicting themselves. 3.5 hours and 4 customer service people and 2 supervisors later they still insisted that their non refundable ticket policy was based on the airlines policy, i rang both airlines in this instance who told me that BOTH the tickets booked through cheapoair are refundable. Cheapoair refused to refund the $1000US for the tickets and insisted it was the airlines policy insisting that I do not know what I am talking about. Completely despicable! This agency should not be allowed to do business. BE WARNED!

Reason for refund was a middle name entered on my booking that is not mine. I booked with only a first and last name yet my ticket was issues with a middle name that I never entered. They insisted I must have entered it, told me I was lieing to them and that they did not believe me. They insisted my only option was to cancel and rebook but that the tickets with the middle name are non refundable. They lied and lied again in an effort to steal my $1000US from me. In the end the airline on the first leg of the trip told me they would change the name for me at checkin which would change it in both airline systems. They then proceeded to add notes to my booking to that affect. Thank you Virgin America!... NEVER EVER AGAIN - THIEF-OAIR (cheapoair).

I would advise people to never use cheap o air. They have 3rd rate customer service, poor disclosures upfront and you end up paying more. It cost my family 320 $ / bag for checked in luggage when it could have been free for an international flight from Pakistan to USA just because of the way the ticket was booked by cheapOair. In total they payed extra 1000$ extra. For the same flight that was booked from another online website there was no extra charges for the second checked in bag. I called their so called customer service who were not only rude but also they could not give me a satisfactory answer. Again, plz never use cheapoair and save your money and time.

I booked via CheapoAir a round way ticket for ~$870. A few hours after I purchased the ticket, I had to change the flight dates. In addition, I had to add a person to my travel dates. I called the Customer Support.
The helpdesk told me, if I dont cancel the existing flight and rebook via customer support I dont have to pay any fees. I thought thats great.
The Helpdesk found 2 round way tickets within my new time frame and told me that the price is just a little higher, ~$1050. I agreed to the price Because of the different flight dates and thats what I paid sometimes in the past for my flight destination.
When I got billed it turned out that the flight tickets were $870 each, and CheapoAir was adding an Agent fee of $380! When I called Customer Support to find out about the $380, I was just told that I agreed to the ticket price, regardless if I was told there will be no extra fee, nobody was telling me that I have to pay an agent fee of almost $380. I never got a call back from the supervisor as well. Thank you CheapOAir

Have called cheapoair two weeks ago, two days ago, yesterday, and today to notify them of the diplomatic matter with Qatar airways since the ticket I bought for my mother was with them. I have asked to change the airway and waited hours in the phone. After I spoke to supervisor named Marcel, he told me to call on the 15th of June to get my ticket replaced. Now, it's the 16th of June and I have called from overseas and no one wants to transfer or change my ticket. I have been using cheapoair for long time me and my family members, and I'm very disappointed of the service now. Also, I spoke to another two supervisors one named Brandon and the other one named Christiana or Christine and I said that want my ticket changed to different airline or my money back TODAY! This will be my last time for me or any of my friends and relatives to deal with cheapoair. Very very very unprofessional and complete rip off. Call, email, or chatting won't help, just kiss your money goodbye! SMH
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Buyer Beware of CheapOair! This company is deceptive! I booked two roundtrips with CheapOair, thinking that I could cancel without a fee penalty within 24-hours like other companies offer. However, in tiny print, practically hidden, at the very bottom of the purchase page, it says reservation changes involve a fee. In order to find out what the fees are, you must go to go the Home page, scroll to the very bottom of the page to click on "Taxes and Fees," also in tiny print.
If this company was open and honest, they would place a warning next to the purchase button, alerting customers that ANY changes in their reservation will be charged a fee. I was charge $100 or $50 per ticket to cancel my reservation within 24-hours. I was forced to agree to pay $100 or CheapOair will NOT cancel the reservation. Please do yourself a favor and book directly with the airlines. You will save money (CheapOair charges a sales commission) and you can make any changes within 24-hours for free.

My daughter's name had the last letter wrong. They tried to tell me this small mistake would mean she could not board the plane. I called TSA and the airlines. Not true. Bring a state issued driver's licens that matches your passport. Note mistake on reservations. Check in at main counter for boarding passes. Fill out short form for TSA, and you are good. We have a very long, unusual name, so it is obvious that she is not trying to fly under a different name. CheapOair says they cannot allow someone to travel with a mistake in the name. Since when does an online ticket site decide who gets to fly?

Nightmare trying to book tickets online: first the price went up $200 at checkout. Okay, s$&t happens, I'll pay it. So I called them instead to make sure that the price doesn't go up again, spent 1.5 hours with the rep and booked the tickets with a new price. They assured me that the price won't change again. Then 12 hours later they sent me an email saying that the tickets are no longer available and now I have to pay $400 more (on top of $200 initial increase) to book flight.

Airline industry sucks. Elon Musk, can you disrupt them please? Can't wait when Hyperloop will be available and all these airline companies will die.

Just booked 3 tickets to Cabo using their site for the sixth straight year. We immediately noticed a extra letter was added to one last name. We called within two minutes of booking and was told by Rep that they needed $75.00 to correct this mistake. It states you have 24 hrs to make changes, no mention of $$. Rep stated our tickets had already been printed, really? Within minutes of our booking. Hard to believe. Rep was located in India, very hard to understand and also her manager, was told if not happy we could tickets for a fee of $75.00 per ticket. No understanding of this mistake, just the usual typical lines they are forced to say. Never will use them again.

As other customers pointed out, the webpage will put an alternate date first to give the impression they have a cheaper flight available than other online flight booking companies. Also, the company doesn't have a 24hr free cancellation policy. It says: 24hr cancellation, but you pay $50 per passenger if you have to do so.

When I used their webpage, I didn't realize that the flight I selected had a different departure date. The website looks similar to other online booking sites. I unchecked the flexible day option, but it defaulted back to it when I did another search. So, looking at the first flight (which was of course the cheapest), I assumed it had the departure date I previously selected. Right after I bought the ticket I realized that the departure day was one day too early. When I called them and wanted to cancel the flight, they insisted on a $50 cancellation fee. To change the flight to the correct departure day would have been about double the original costs (although cheaper alternatives were available even on their website).

In all honesty, I see no reason to use Cheapoair again. Other online flight bookers (travelocity, expedia etc) use a clearer web interface and, most of all, allow free cancellation within 24 hrs. Their prices are basically the same. Booking with the airline directly might sometimes be even a better option, as the seat selection will be guaranteed, at more or less the same airfare.

PLEASE CHECK YOUR TRAVEL DATES! This site will put an alternate date with savings on the same pages as the travel dates requested. You MUST PAY ATTENTION. And if you do not catch it within 24 hours, you will have to pay all the airline fees to have it corrected, plus the higher airfare.

Look on this site for the prices you want, then go directly to the airline's site to do your booking. You will save yourself CheapOAir's booking fee and hopefully some headache and money.