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CheapOair Reviews Summary
The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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I searched for Miami-San Fransisco flights for a certain date. However, the website gave me options for flights 2 days later. There was a little caption saying my bookings were flexible and that I was saving money on it, but I did not check the cation and ended up making the booking. It was only after I had finished paying did I realise my mistake. I called their Customer Care Center, who told me I had to pay USD900 extra for booking on the date I originally wanted! I immediately found another option with flights the day before, as I was ready to reach earlier and pay for an extra night for a hotel. However, the agent quoted me a price way higher than what I could see from my computer (server issues?) Ultimately, I had to cancel my flight and lose USD200. Never booking with CheapOAIr again!
My booking was quick and easy best price offer would book with this site again and gladly recommend it to other customers
They just suck... no customer service... do not abide by their own best price policy... I'm done. Never again
Horrible SITE and so misleading. DO not book with them for they scam your money.
Waste of time and no help in changing or giving refund when their site chooses new dates for you. Such a scam to make flights look cheaper.
Had to add another last name to my information and the fee was $140 per person. When asked to cancel the booking they put me on hold for about 20 mins and I was late to work. I only finally got someone on the phone by calling the number on different phones about 5 times. Horrible customer service and a cancellation fee as well. I think it's to much of a hassle for being a "cheap" air service. Would not recommend
Scammers $800.00 flight turned into a 1700. 00 flight I've showed them there invoice and my credit card bill with the huge difference and they are still telling me its right
I had a very easy and positive experience with CheapOair. Thank you. The customer service was great and the app was very easy to navigate. I had a 2 minute conversation with one of the representatives a bit ago and she was very accommodating. I will definitely use CheapOair again.
Ive used cheapair several times. Never been a problem. Good prices and selections. Even the person who called me for the survey was really pleasant and i usually hate doing these sort of things..
Hello everyone, just want to let you know what I had experienced with cheapOair few minutes ago I booked a flight and thought it was a round trip flight then I canceled the flight they charged me $50.00 not even five minutes after I booked. The customer service are not good. Never again
Love love love this site! Best deals and offers flex dates for a better fare if you don't need a specific date.
I highly recommend, bin booking my flights through cheapoair approximately 7 yrs, so far is the best!
I do mistake on my reservation on line, when I finish, in the same minute I call to change the date or cancel.
My surprise was that they are charging U$ 150 for change of day and U$ 50 for cancellation for passenger and my family is 6 people, I am surprised that a company of so much name thus robs people by mistake or 1 minute after making the reservation
They are legal thieves, they should know and NOT BUY ANYTHING on this page
Also the very bad customer service since I do not know which country I did not understand the English that spoke (it will be some cheap service from another country) as this company CheapOair very cheap, there are many companies like Expedia that do not charge anything for canceling
I will never use this page again, I say so that they think it before using it.
CEAPOAIR = BAD SERVICE + ROBS PEOPLES legal
German M
DO NOT BOOK WITH THIS COMPANY.
They promise you everything over the phone and on their website however don't make the misstate that I did. I was told that I could take 2 pieces of luggage each 23kg. Confirmed this with the person who took my call.
Got to the airport with my bags, it cost an additional $300AUDD for second bag.
I contacted Cheapo "no service" air from the airport to be told there was nothing they could do and to raise a complaint on line.
Also I was charged an international transaction fee of $30 as the billing is not completed in Australia.
It would have been more cost effective had I booked directly with the airline.
NEVER AGAIN.
I found a super low priced ticket and the website was very easy to navigate. They also called me to make sure I had a pleasant experience. Best customer service hands down! Why book anywhere else!
Extremely disappointed with the service, never had before such expensive with other agencies. I wouldn't even give a one star for my feedback. Tried to exchange my ticket didn't get success, the agent was rude. I wouldn't recommend cheapoar to any of my friends
I really like booking flights with cheap o air their nice and friendly and their website is easy to use no problems at all will definitely use again :)
I booked a online tickets for my family for LAX to LAS. I selected my travel date a 7/5 however after confirming my booking the date has changed to 7/7. I immediately called to customer care and they changed the dates to 7/5. When I checked my credit card statement I noticed they charged USD 450 penalty for it. I called them again and ask them to cancel my booking however I still had to pay $200 as cancellation fee. This is really very bad. I will never use cheapoair again and would not recommend this site to anybody.
Cheapoair.com website shows a good overview of flight information for all your needs. Customer Service worker Robin Gottschalk is very pleasant & works to make sure your experience is a good one!
Rates were competive and good flights. I experience a delay on my return and called Cheapo Air and they indicated nothing they could do but charge $200 plus an additional $250 for the return leg. I went to expedia and spent $190.
Don't use this company. Overcharged and denied doing it. Had to call my credit card company. They are fraudulant in my eyes
From the business
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members