CheapOairReviews 14,845

I will never EVER purchase a ticket from Cheapoair. I canceled my flight thru their site due to COVID 19 over 6 weeks ago and I had sent several emails to speak to someone because received an email stating that my ticket was closed because I contacted the airline. I never contacted the airline or requested a credit. I submitted the form for a refund. Can't get anyone to contact me or answer their customer line. I had been on hold for a whole hour. This is unacceptable. I still not have received my refund.

Extremely disappointed in the lack of customer service. Requested a refund for flights to Africa and have been following up for weeks trying to get the refund. Sent numerous emails, made numerous phone calls, most of which get terminated by customer service before actually speaking to someone. On hold for hours and calls being terminated after one hour each time. Finally spoke to someone (After 3 hours on hold)who said I would get a phone call in a couple of days. Nothing! Don't buy anything from these people who I now consider crooks.

*UPDATE- Cheapoair lied about refunding my money. The lady told me I would be refunded in 3-5 days. That was 5-18-20... today is 5-29-20 and I still have not received my refund.

*Cheapoair has now contacted me and told me that they will issue me a refund for my tickets... I will wait and see, then update after.

CHEAPOAIR ARE THIEVES. Due to Covid-19 the airline canceled our flight. CheapOair refused to refund our ticket price, instead saying that it HAD to be held for future travel credit (which would expire before we would be able to fly again). They said the airline was the one dictating the policy. I called the airline directly and the airline said "No, through our policy you are entitled to a full refund". I called CheapOair back and told them this, even forwarded them the Refund Authorization from the Airline; they told me they would get back to me within 48 hours. One week later, I did not hear from them. I have called three times now, and they keep telling me that they don't know anything, but will look into it and call me back, but never call back. COMPLETE SCAM COMPANY. TOTAL BS!

I booked travel in Europe in Nov 2019 for May 2020. Since travel is cancelled I asked for refund. I was told a service fee of almost 50% would be kept by cheap o air and that even though all European airlines are offering refunds for cancelled flights I am only eligible for the balance (after fees to cheap o air) to be applied to a rebooking for travel to be completed by Nov 2020. This is not inline with EU rules for refunds and is fraudulently keeping money and not doing the work to process the requested refund.

I had to reschedule a flight, and the service was horrible! The agent tried to charge me for fees that did not exist and, even I having already a flight that I wanted to change for, they keep trying to push me to another one and saying that "fare was higher" for the one I wanted. I had to be checking everything on my own to argue with the agent and convince her to change for the flight that I previously aimed for (and that end up being cheaper!).

Due to the corona virus and government issued travel restrictions I am unable to take my flight. I applied for a refund and was denied saying I would get a voucher. I waited on hold to speak with a representative for almost 2 hours and then was hung up on before I could talk to anyone. I have called and emailed to get a refund... no response. They are taking my money and for reasons I cannot control. Because I am obeying the government issued travel restrictions, I am getting punished and CheapOair is keeping my money.

I booked and prepaid for a trip on May 1st. I prepaid the ticket ($2,042.00) plus travel insurance and booking fees for an additional $200.00.
I didn't request cancellation and I was still willing to travel, but the airlines cancelled the trip and sent me a note that they will refund my money, which they did.
Cheap-o-air were faithful didn't refund the booking fees and insurance money at first. After many correspondences they credited all the fees.

I was mandatorily evacuated from Ecuador on March 17th, so I had to cancel my original return flights scheduled for March 20th, 2020. I requested to cancel the return flights on March 19,2020 and receive a refund. Due to work shutdowns in the call center in India (which I understand and sympathize with), it took until May 12,2020 for someone from CheapOair to contact me regarding my request. Avianca airlines is offering a future credit on their flights only, which is useless to me because I will not ever be flying to Central or South America again. The agent who called me, Jonas, was very nice and professional and offered to cancel the CheapOair fees (booking and cancellation) which I appreciate very much. He will talk to Avianca again. While I would prefer a refund, IF the credit voucher is the only option, I would only be able to use it if I could use it for their partner airlines, Alaska. I hope I can either get a refund or use the voucher on Alaska Airlines. This has been a long, frustrating process. I realize these are tough times for everyone, but hope Avianca airlines will be reasonable. Thank you

This is one of the worst companies I've ever dealt with. Customer service is completely horrible. Trying to get a hold of someone is a nightmare and when you do get them, it sounds like they really don't care about your issues. Even when I try to help them, it seems like I'm interrupting their life. They also need better phone equipment because it's a strain to hear them. Will never use this company again.

I purchased tickets for me and my family in last FEB traveling from USA to Turkey and paid 7770 dollars then with the Coronavirus situation and the travel ban they wouldn't cancel my tickets even with big charges and they told me that there policy and they will offer future credit for 2 months then i said that the time my kids will return to the school and they answers just like robots No cancellation only future credit for 2 months and they charged me over 300 dollars for chosen future credit that i have no other choice

Really bad am not goin to do business with these robots in the future never

CheapOair has been great but it was the Covid19 virus that caused the problem with return trip to Korea. Refund has been slow but has finally been approved. Thanks.

Posted in March: I called (instead of booking online) because more discounts were offered in the "call us" message, the agent tried to add approximately $70 to my cost. I protested vigorously, he said it was because I called (personal service) and the online price had expired (that price had remained the same for the previous 5 days & still showed the online price online) I tried to cancel (was told that wasn't possible. I pointed out he had said I had 24 hours, so he "talked to his supervisor" who oked the online price. Not cool. I am not happy (End March post)
In March, when the Covid 19 crisis hit, because I am at high risk, I wanted to change my travel plans for a later date. At the beginning, Cheapo Air said it was up to American Airlines, AA said to work through Cheapo. I lodged a complaint and ultimately my tickets were made exchangeable for a future trip. I have not yet rescheduled that trip but hope it is easier this time around.

Unable to select a carry-on bag when initially booking via website, very frustrating!

During Covid-19 we had a large trip scheduled to Disney/Florida and then on to St. Martin and then St. Barts. As like all, we had to cancel. EVERY travel provider was excellent and helped fix any charges immediately. Cheapoair was horrible. 1) They didn't answer the phones so there was no way to speak w/anyone. 2) We left multiple messages and they never called back. 3) We not only didn't get a refund for the pieces of the trip booked with them, they charged us for things on our credit card that we didn't use and/or don't have any idea what they are for. 5/10 We reached a live person thru sales and they told me twice that they would give me to someone who could help and 30 minutes later, no one answered. 4) I am still trying to resolve these issues. I WILL NEVER, NEVER USE THEM AGAIN!

I find your luggage fees as well as fees charged to ME for changes YOU made to my ORIGINAL itinerary exhorbitant and TOTALLY and RIDICULOUSLY UNFAIR. After this trip I will NEVER use Spirit Airlines again!