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The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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Keep the great deals... I bought a deal online today 07-12-2021 around 11pm central time of USA.
I put the date I want it but for some reason the system give me another deal with another dates!
I want it for July not September 2021- I immediately contact cheapoair online and Salvatore was super helpful really u have gold in customer service.
Took a little longer than expected but all is good.
Great thanks for online checking in, good travel package and it is nonstop flight. Hope AA do a great job. I have been flying AA quite often.
The cost of re-booking including credit for previous booking, was more expensive than booking again directly with the airline. I feel scamed. Added also 150 fir seats selection I dint ask, on top the customer service person was difficult to understand communication was hard an d bad
The cost of re-booking including credit for previous booking, was more expensive than booking again directly with the airline. I feel scamed.
I found an alternative date and the good price. I started to pay for my airticket and the real price became triple price from the original price.
I found an alternative date and a good price. I started to pay for my airticket and the real price became triple price from the original price.
It's been good. Very simple. I wish there had been more choices for times.
I feel like you hijacked my direct booking and charged me 25 dollars for it.
I feel like you hijacked my direct booking and charged me 25 dollars for it.
I'm offended that the baggage price would not be shown before ticket purchase. The fee is too much!
I'm offended that the baggage price would not be shown before ticket purchase. The fee is too much!
I am not a computer person. I feel that you made things work for me fairly well.
At 89 things don't seem to flow so easy. I have not flown any where for many years
And you did not do it by computer at that time. So this way of doing things was not easy
For me. Some things I would set up and then wonder if that was right but your quick e-mails
Would let me know that I did.
I am not a computer person. I feel that you made things work for me fairly well.
At 89 things don't seem to flow so easy.
You require me to call you to use credit I have. I am in Thailand.Do you have any idea what it cost to call the US
You require me to call you to use credit I have. I am in Thailand.Do you have any idea what it cost to call the US
Like to get to my tickets faster least advetaisment lots of charges not explain properly very confuising im not sure what i pay for
Like to get to my tickets faster least advetaisment lots of charges not explain properly very confuising im not sure what i pay for
I NEED TO BE SURE I WILL HAVE A WHEELCHAIR AVAILABLE AT EACH STOP TO GO TO NEXT AIRLINE TERMINAL FOR CONNECTING FLIGHT TO DESTINATION BOTH GOING ON OCT 6 TO ALBANY AND ON OCT 14 RETURN FLIGHT FROM MANCHESTER AIRPORT TO OKLAHOMA CITY. ALSO NOT CERTAIN IF I CAN RECEIVE A REFUND IF MY PHYSICAL CONDITION AT THE TIME OF THE SCHEDULED FLIGHTS ARE SUCH THAT I AM UNABLE TO TRAVEL.
I NEED TO BE SURE I WILL HAVE A WHEELCHAIR AVAILABLE AT EACH STOP TO GO TO NEXT AIRLINE TERMINAL FOR CONNECTING FLIGHT TO DESTINATION BOTH GOING ON OCT 6 TO ALBANY AND ON OCT 14 RETURN FLIGHT FROM MANCHESTER AIRPORT TO OKLAHOMA CITY..
Excellent! With no Interruptions, and good website
It's always good to book flight with cheapo air. Its quick and easy
Fast and convenient. Easy to see alternatives. Handled everything in one transaction.
Excellent service! Thanks. Will use it next time. It was fairly easy and straight forward, no fuss.
Meh. No seat confirmations. Got a seat confirmation that was wrong and we were unable to tix this. We have to be more careful and you should make it possible for us to fix a mistake before we put in the orders.
The original flight I booked turned out to be an impossible connection. I have been to LHR and I know that you can not expect to deplane, go through passport control and make your connecting flight in less than one and a half hours. Once I saw the itinerary, I called to change. The changes made are poor, but at least i can make my connections. I am very unhappy that my initial purchase was for a very difficult connection and, now, I have to leave at a very different time of day and, more importantly, I am paying more for this necessary change. All in all, a very disappointing experience.
The original flight I booked turned out to be an impossible connection. I have been to LHR and I know that you can not expect to deplane, go through passport control and make your connecting flight in less than one and a half hours. Once I saw the itinerary, I called to change. The changes made are poor, but at least i can make my connections. I am very unhappy that my initial purchase was for a very difficult connection and, now, I have to leave at a very different time of day and, more importantly, I am paying more for this necessary change. All in all, a very disappointing experience.
Great service and love the price definitely will use this site again
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/

