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CheapOair

2.6

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CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,784
value
3,012
shipping
2,768
returns
323
quality
3,086
This company does not typically respond to reviews

Instant Feedback

231,378 reviews

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Texas
1 review
0 helpful votes
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System confusing
July 12, 2021
Updated review

Keep the great deals... I bought a deal online today 07-12-2021 around 11pm central time of USA.
I put the date I want it but for some reason the system give me another deal with another dates!
I want it for July not September 2021- I immediately contact cheapoair online and Salvatore was super helpful really u have gold in customer service.

Date of experience: July 11, 2021

Keep the great deals
July 7, 2021
Previous review

Keep the great deals

Date of experience: July 7, 2021
Pennsylvania
1 review
0 helpful votes
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No major problems
July 12, 2021
Updated review

Took a little longer than expected but all is good.

Date of experience: July 11, 2021

Took a little longer than expected but all is good
July 12, 2021
Previous review

Took a little longer than expected but all is good.

Date of experience: July 11, 2021
California
1 review
0 helpful votes
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Good
August 11, 2021
Updated review

Great thanks for online checking in, good travel package and it is nonstop flight. Hope AA do a great job. I have been flying AA quite often.

Date of experience: July 11, 2021

Very happy
August 11, 2021
Previous review

Great thanks for online checking in, very convenient

Date of experience: July 11, 2021
Texas
1 review
0 helpful votes
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Rebooking SCAM
August 10, 2021
Updated review

The cost of re-booking including credit for previous booking, was more expensive than booking again directly with the airline. I feel scamed. Added also 150 fir seats selection I dint ask, on top the customer service person was difficult to understand communication was hard an d bad

Date of experience: July 11, 2021

The cost of re-booking including credit for previous...
August 10, 2021
Previous review

The cost of re-booking including credit for previous booking, was more expensive than booking again directly with the airline. I feel scamed.

Date of experience: July 11, 2021
New York
1 review
0 helpful votes
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The price
July 11, 2021
Updated review

I found an alternative date and the good price. I started to pay for my airticket and the real price became triple price from the original price.

Date of experience: July 11, 2021

I found an alternative date and a good price
July 11, 2021
Previous review

I found an alternative date and a good price. I started to pay for my airticket and the real price became triple price from the original price.

Date of experience: July 11, 2021
Florida
1 review
0 helpful votes
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Travel
July 11, 2021
Updated review

It's been good. Very simple. I wish there had been more choices for times.

Date of experience: July 11, 2021

It's been good
July 10, 2021
Previous review

It's been good.

Date of experience: July 10, 2021
New Jersey
1 review
0 helpful votes
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Cheapoair hijacks bookings
August 10, 2021
Updated review

I feel like you hijacked my direct booking and charged me 25 dollars for it.

Date of experience: July 11, 2021

I feel like you hijacked my direct booking and charged...
August 9, 2021
Previous review

I feel like you hijacked my direct booking and charged me 25 dollars for it.

Date of experience: July 10, 2021
Nevada
1 review
0 helpful votes
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Feel cheated
August 10, 2021
Updated review

I'm offended that the baggage price would not be shown before ticket purchase. The fee is too much!

Date of experience: July 10, 2021

I'm offended that the baggage price would not be shown...
August 10, 2021
Previous review

I'm offended that the baggage price would not be shown before ticket purchase. The fee is too much!

Date of experience: July 10, 2021
Wisconsin
1 review
0 helpful votes
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I am not a computer person. I feel that you made things work for me fairly well.
At 89 things don't seem to flow so easy. I have not flown any where for many years
And you did not do it by computer at that time. So this way of doing things was not easy
For me. Some things I would set up and then wonder if that was right but your quick e-mails
Would let me know that I did.

Date of experience: July 10, 2021

I am not a computer person
July 11, 2021
Previous review

I am not a computer person. I feel that you made things work for me fairly well.
At 89 things don't seem to flow so easy.

Date of experience: July 10, 2021
Thailand
1 review
0 helpful votes
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Credit
August 10, 2021
Updated review

You require me to call you to use credit I have. I am in Thailand.Do you have any idea what it cost to call the US

Date of experience: July 10, 2021

You require me to call you to use credit I have
August 9, 2021
Previous review

You require me to call you to use credit I have. I am in Thailand.Do you have any idea what it cost to call the US

Date of experience: July 9, 2021
MD
1 review
0 helpful votes
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Could be better
August 9, 2021
Updated review

Like to get to my tickets faster least advetaisment lots of charges not explain properly very confuising im not sure what i pay for

Date of experience: July 10, 2021

Like to get to my tickets faster least advetaisment...
August 9, 2021
Previous review

Like to get to my tickets faster least advetaisment lots of charges not explain properly very confuising im not sure what i pay for

Date of experience: July 10, 2021
Oklahoma
1 review
0 helpful votes
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I NEED TO BE SURE I WILL HAVE A WHEELCHAIR AVAILABLE AT EACH STOP TO GO TO NEXT AIRLINE TERMINAL FOR CONNECTING FLIGHT TO DESTINATION BOTH GOING ON OCT 6 TO ALBANY AND ON OCT 14 RETURN FLIGHT FROM MANCHESTER AIRPORT TO OKLAHOMA CITY. ALSO NOT CERTAIN IF I CAN RECEIVE A REFUND IF MY PHYSICAL CONDITION AT THE TIME OF THE SCHEDULED FLIGHTS ARE SUCH THAT I AM UNABLE TO TRAVEL.

Date of experience: July 10, 2021

I NEED TO BE SURE I WILL HAVE A WHEELCHAIR AVAILABLE...
July 10, 2021
Previous review

I NEED TO BE SURE I WILL HAVE A WHEELCHAIR AVAILABLE AT EACH STOP TO GO TO NEXT AIRLINE TERMINAL FOR CONNECTING FLIGHT TO DESTINATION BOTH GOING ON OCT 6 TO ALBANY AND ON OCT 14 RETURN FLIGHT FROM MANCHESTER AIRPORT TO OKLAHOMA CITY..

Date of experience: July 10, 2021
Pennsylvania
1 review
0 helpful votes
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My great experience with cheapOair
July 10, 2021
Updated review

Excellent! With no Interruptions, and good website

Date of experience: July 10, 2021

Excellent!
July 10, 2021
Previous review

Excellent! With no Interruptions, and good website

Date of experience: July 9, 2021
Washington
1 review
0 helpful votes
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Booking is easy
July 10, 2021
Updated review

It's always good to book flight with cheapo air. Its quick and easy

Date of experience: July 10, 2021

It's always good
July 10, 2021
Previous review

It's always good

Date of experience: July 9, 2021
Tennessee
1 review
0 helpful votes
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Savings with service
July 10, 2021
Updated review

Fast and convenient. Easy to see alternatives. Handled everything in one transaction.

Date of experience: July 9, 2021

Fast and convenient
July 10, 2021
Previous review

Fast and convenient

Date of experience: July 9, 2021
Egypt
1 review
0 helpful votes
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Super duper!
July 10, 2021
Updated review

Excellent service! Thanks. Will use it next time. It was fairly easy and straight forward, no fuss.

Date of experience: July 9, 2021

Excellent service!
July 10, 2021
Previous review

Excellent service!

Date of experience: July 9, 2021
New Hampshire
1 review
0 helpful votes
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El Cheapo, like the Cigar
August 9, 2021
Updated review

Meh. No seat confirmations. Got a seat confirmation that was wrong and we were unable to tix this. We have to be more careful and you should make it possible for us to fix a mistake before we put in the orders.

Date of experience: July 9, 2021

Meh
August 8, 2021
Previous review

Meh. No seat confirmations

Date of experience: July 9, 2021
New York
1 review
0 helpful votes
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My bueno
July 10, 2021
Updated review

Para buscar buenos vuelos y muchas ofertas para viajes futuros

Date of experience: July 9, 2021

Para buscar buenos vuelos
July 9, 2021
Previous review

Para buscar buenos vuelos

Date of experience: July 9, 2021
Washington
1 review
0 helpful votes
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The original flight I booked turned out to be an impossible connection. I have been to LHR and I know that you can not expect to deplane, go through passport control and make your connecting flight in less than one and a half hours. Once I saw the itinerary, I called to change. The changes made are poor, but at least i can make my connections. I am very unhappy that my initial purchase was for a very difficult connection and, now, I have to leave at a very different time of day and, more importantly, I am paying more for this necessary change. All in all, a very disappointing experience.

Date of experience: July 9, 2021

The original flight I booked turned out to be an impossible...
August 8, 2021
Previous review

The original flight I booked turned out to be an impossible connection. I have been to LHR and I know that you can not expect to deplane, go through passport control and make your connecting flight in less than one and a half hours. Once I saw the itinerary, I called to change. The changes made are poor, but at least i can make my connections. I am very unhappy that my initial purchase was for a very difficult connection and, now, I have to leave at a very different time of day and, more importantly, I am paying more for this necessary change. All in all, a very disappointing experience.

Date of experience: July 9, 2021
California
1 review
0 helpful votes
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Great
July 9, 2021
Updated review

Great service and love the price definitely will use this site again

Date of experience: July 9, 2021

Great service
July 9, 2021
Previous review

Great service

Date of experience: July 9, 2021

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209
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