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CheapOair Reviews Summary
The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
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Excellent and perfect. Easy and friendly to access.
Easy website to book a flight and nice discounts. Needed flights that other websites did not provide.
Easy website to book a flight and nice discounts
I easily and pleasantly navigated through the booking system. It was quite a relieve. Excellent Work.
Done right. Easy to book a flight with no hassle. All went well from beginning to the end.
Hasta ahora vamos muy bien. No puedo dar mas argumentos hasta que no concluya con exito, a pesar de que tengo la confirmación de las Líneas aérea.
I did not choose Insurance nor traveler assistance yet i was charged
For both.
I did not choose Insurance nor traveler assistance yet i was charged
For both.
I CAN'T GET CHECKED INTO MY FLIGHT. NO MATTER WHAT INFORMATION I GIVE IT TELLS ME IT CAN'T FIND THE INFORMATION. I AM FED UP RIGHT NOW. I WAS CHATTING AND IT BROUGHT ME BACK TO SELECT AN AGENT AFTER I HAD WAITED OVER 10 MINUTES.
I CAN'T GET CHECKED INTO MY FLIGHT. NO MATTER WHAT INFORMATION I GIVE IT TELLS ME IT CAN'T FIND THE INFORMATION. I AM FED UP RIGHT NOW. I WAS CHATTING AND IT BROUGHT ME BACK TO SELECT AN AGENT AFTER I HAD WAITED OVER 10 MINUTES.
Horrible customer service, know one answering call or emails. Affiliation with Routes Car Rental, which left my boyfriend and I stranded at the airport when their shuttle never showed. Cheapoair should have know there was an issue with my pick-up... and I reached out without a response. I paid your baggage fee of $42 for a checked bag plus $10 fee. Both American Airlines ($30) and Frontier Airlines($65) charged me for a checked bag. Now the other car rental place Fox Car Rentals is holding a large deposit on my credit card that hasn't been remove.
Horrible customer service, know one answering call or emails. Affiliation with Routes Car Rental, which left my boyfriend and I stranded at the airport when their shuttle never showed. Cheapoair should have know there was an issue with my pick-up... and I reached out without a response. I paid your baggage fee of $42 for a checked bag plus $10 fee. Both American Airlines ($30) and Frontier Airlines($65) charged me for a checked bag. Now the other car rental place Fox Car Rentals is holding a large deposit on my credit card that hasn't been remove.
Flexible ease, when I touched travel assistance there was no way to change that. I could not find out what I had bought... just 11 dollars more. When I have to pay for baggage at $50. A pop I wanted to know what I had bought.
Basically happy but when I thot it was $150 and it become $250...
Easy fast experience for the past few years of booking
Aplicación amigable y rápida, no me queda claro sise realizo el pago o no
The absolute WORST! Their customer service is literally NON-EXISTENT! I was put on hold for an average of 20 minutes multiple times just to ask a simple question about an itinerary that was canceled and their refund policy! You're better off dealing with Expedia or even Price Hopper! Cheapoair is an utter KOKE
Pathetic. Didn't book my ticket right away and I have to purchase the same ticket for higher price. Ridiculous, service they notified me via email at 4am in the morning which obviously I missed.
Customer service is also bad.
It has all these additional charges and does not explain, Web site hard to follow. Received message flight had to be changed but not way of contacting anyone to verify and confirm.
It has all these additional charges and does not explain, Web site hard to follow. Received message flight had to be changed but not way of contacting anyone to verify and confirm.
Perfect everything was smooth it was a last minute ticket i need and i made the reservation at the airport with very little trouble
Great! Great! Great!. Could be cheaper! Cheaper, cheaper, cheaper, cheaper
From the business
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members