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CheapOair

2.6

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CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,784
value
3,012
shipping
2,768
returns
323
quality
3,086
This company does not typically respond to reviews

Instant Feedback

231,378 reviews

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North Carolina
1 review
0 helpful votes
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Good experience
September 9, 2021
Updated review

Easy to book, easy to find, economical for what I was specifically looking for

Date of experience: September 9, 2021

Easy and economical
September 9, 2021
Previous review

Easy and economical

Date of experience: September 9, 2021
California
1 review
0 helpful votes
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Not happy
October 9, 2021
Updated review

My flight was changed multiple times and when I called for confirmation from CheapOAir they diverted me to the airline, which I get. But now that I have my flight confirmed, CheapOAir is sending me an incorrect flight time (I leave at 9:40AM on 9/10, not at noon like noted from CheapOair. If I did not check with Alaska, then I would have shown up late and missed my flight due to CheapOAir providing me false flight information. Once I made my 'claim' with this information, I was sent an email that told me to "select from the bottom selections" which were 1. If I got my flight confirmation 2. If I did not receive it and 3. If I cancelled my travel plan. The only clickable link was "1. If you received your flight information. Thank you" Not happy with the services.

Date of experience: September 9, 2021

My flight was changed multiple times and when I called...
October 9, 2021
Previous review

My flight was changed multiple times and when I called for confirmation from CheapOAir they diverted me to the airline, which I get. But now that I have my flight confirmed, CheapOAir is sending me an incorrect flight time (I leave at 9:40AM on 9/10, not at noon like noted from CheapOair. If I did not check with Alaska, then I would have shown up late and missed my flight due to CheapOAir providing me false flight information.

Date of experience: September 9, 2021
Pennsylvania
1 review
0 helpful votes
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Quick and easy
September 9, 2021
Updated review

Easy to follow instructions since I don't fly often

Date of experience: September 9, 2021

Easy to follow instructions since I don't fly often
September 9, 2021
Previous review

Easy to follow instructions since I don't fly often

Date of experience: September 9, 2021
Florida
1 review
0 helpful votes
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Too complicated
October 9, 2021
Updated review

Complicated and too much stuff going on! Prefer straight forward with fewer asking for info, surveys, etc.

Date of experience: September 9, 2021

Complicated and too much stuff going on
October 8, 2021
Previous review

Complicated and too much stuff going on

Date of experience: September 8, 2021
El Salvador
1 review
0 helpful votes
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Graciasmuchas gracias
September 9, 2021
Updated review

Gracias
Muchas gracias.
Aun no he recibido los numeros de boletos

Date of experience: September 9, 2021

Graciasmuchas gracias
September 9, 2021
Previous review

Gracias
Muchas gracias

Date of experience: September 8, 2021
New York
1 review
0 helpful votes
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Excellent service
September 9, 2021
Updated review

I love the price everything its pretty easy in this website.

Date of experience: September 8, 2021

I love the price everything its pretty easy in this...
September 9, 2021
Previous review

I love the price everything its pretty easy in this website.

Date of experience: September 8, 2021
France
1 review
0 helpful votes
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Luggage allowance?!
October 8, 2021
Updated review

I cant get an answer how many kilograms of luggage I am allowed for check in. No details on my ticket and I emailed few times but I didnt get an clear answer.
But overall experience it was good Thank you

Date of experience: September 8, 2021

I cant get an answer how many kilograms of luggage...
October 8, 2021
Previous review

I cant get an answer how many kilograms of luggage I am allowed to have. Thank you

Date of experience: September 8, 2021
Washington
1 review
0 helpful votes
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Seating
October 8, 2021
Updated review

Picking out seats was impossible and expensive. I didn't really understand how to choose. Thought I had gotten the seats then they went thru it again so I might have double seats

Date of experience: September 8, 2021

Picking out seats was impossible
October 7, 2021
Previous review

Picking out seats was impossible

Date of experience: September 7, 2021
Florida
1 review
0 helpful votes
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Quick and easy
September 8, 2021
Updated review

Transaction was simple and to the point
Payment was easy to make

Date of experience: September 8, 2021

Quick and easy
September 8, 2021
Previous review

Quick and easy

Date of experience: September 7, 2021
Virginia
1 review
0 helpful votes
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Satisfactory
September 8, 2021
Updated review

I have been getting my air fare thru cheapoair and so far I have not a bad experience with them.

Date of experience: September 7, 2021

No Comment
September 8, 2021
Previous review

No Comment

Date of experience: September 7, 2021
Arkansas
1 review
0 helpful votes
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Everything is okay now. I am waiting for my seat approval.
September 8, 2021
Updated review

Everything ended okay, after a hassle with the website.

Date of experience: September 7, 2021

Everything ended okay
September 8, 2021
Previous review

Everything ended okay.

Date of experience: September 7, 2021

Too many pop ups
September 8, 2021
Previous review

Too many pop ups.

Date of experience: September 7, 2021

Your website was not too cooperative, especially at...
September 8, 2021
Previous review

Your website was not too cooperative, especially at end of my transaction.

Date of experience: September 7, 2021
Morocco
1 review
0 helpful votes
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I have found a good deal online but wanted to make sure so I called their cs line, at first the guy was nice and was taking down my info, he said it will not take long, my 15 min call ended up more than 2hours and a half, the guy said the amount in more than 5000 US $ so he can process 4500 on one card and the balance on a # card, I said okay fine, was ready with my second card, than he said he has to transfer me to someone else. Back and forth my call was 2hrs and a half with no solution, I got fed up especially that I was calling from a long distance, so I called to canceal, they would put me on hold than hang up, they tried everyway not yo canceal my flight, I had explained that I am calling long distance, no one cared, they kept saying hold one 1 min than they would disappear than hang up. Worst experience ever- avoid booking with this company.

Note: finally got hold of one agent after attempting to canceal my ticket 7 times, he did the canceallation and he told me it would take 7 to 15 business days. Will check in 2 weeks to see if my money is fully returned to my account

Date of experience: September 7, 2021
Texas
1 review
0 helpful votes
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Good service and good price
September 7, 2021
Updated review

The service was very nicest d the prices was cheaper and I did t have to wait for my confirmation

Date of experience: September 7, 2021

The service was very nice
September 7, 2021
Previous review

The service was very nice

Date of experience: September 7, 2021
New York
1 review
0 helpful votes
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Very good..
October 7, 2021
Updated review

Very good. Help with car would be a 5 star but realized the airport in Laramie is very small.

Date of experience: September 7, 2021

Very good..
August 9, 2021
Previous review

Very good. Help with car would be a 5 star

Date of experience: August 9, 2021
Canada
1 review
0 helpful votes
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Qualify of my purchase experience with CheapOair
September 7, 2021
Updated review

I purchased for a previous trip your protection plan and it was a fraud.

Date of experience: September 6, 2021

I purchased your protection plan and it was a fraud
September 6, 2021
Previous review

I purchased your protection plan and it was a fraud.

Date of experience: September 6, 2021
Arizona
1 review
0 helpful votes
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General dobbs
September 7, 2021
Updated review

Great Deal on fare. Please Print For Mr. Dobbs at Room Sounds like an encyclopedia.

Date of experience: September 6, 2021

Great Deal
September 6, 2021
Previous review

Great Deal

Date of experience: September 6, 2021
Mexico
1 review
0 helpful votes
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I Always Like To Book My flights With CheapOair.com! I Get The Best Price On Flights and It Is Easy To Choose Your Flights, Reservations, Options and Travel Needs.

Date of experience: September 6, 2021
Georgia
1 review
0 helpful votes
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Great
September 6, 2021
Updated review

Great experience and rapid response when booking my flight, also the booking platform was guest friendly

Date of experience: September 6, 2021

Great experience
September 6, 2021
Previous review

Great experience

Date of experience: September 6, 2021
Ohio
1 review
0 helpful votes
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It's been good so far
October 6, 2021
Updated review

I am having difficulty trying to keep my information in the same place, you don't have my booking in my account and I can't check it by putting the booking number it

Date of experience: September 6, 2021

I am having difficulty trying to keep my information...
October 6, 2021
Previous review

I am having difficulty trying to keep my information in the same place, you don't have my booking in my account and I can't check it by putting the booking number it

Date of experience: September 6, 2021
Arizona
1 review
0 helpful votes
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CheapOair Rocks: Professional, efficient, thorough /
September 6, 2021
Updated review

CheapOAir efficiently does the booking arrangements right.

Date of experience: September 6, 2021

CheapOAir efficiently does the booking arrangements...
September 6, 2021
Previous review

CheapOAir efficiently does the booking arrangements right.

Date of experience: September 6, 2021

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209
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