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CheapOair Reviews Summary
The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
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I spent hours trying to correct wrong spelling on my name & was not successful.
I mistakenly selected PM instead of AM when I selected my flights, I contacted customer service to change the flights to AM. Changing just one flight cost me an extra $50.50 I just can't believe that this price is fair treatment. I will never book with this Company again.
Good experience, ease of the site, the whole time was efficient.
Always easy to book and the prices are unbeatable.
Thank you support in travel has been just wonderful
I don't know if the billing went through, I can't download my tickets, the app won't work
Easy to use and convenient it was easy to secure a flight
Easy to use website, self explanatory, less effort is use on my part
Me parese que es facil acceso y precios competitivos
Very easy to work with and fast at getting it done.
When the ticket was purchased I didn't instantly see my confirmation it was in tiny print at the top. There were so many distractions after payment. It is important to know that my trip is confirmed for the dates time and amount selected first and foremost before any advertisements pop up. Thank you.
Satisfied, but was charged twice on my credit card, once for $743.24 and then I saw an additional unauthorized charge for $99.20, and don´t know what that charge was for?
Very good and friendly service. More than 20 years
Excellent experience with agent. Emma went above and beyond what I expected. She corrected my concerns with the first agent, and gave me a totally awesome different experience. Hope all your agents are as helpful, knowledgeable, and pleasant to work with as Emma. In my opinion, she deserves Agent of the Year Award. Really enjoyed working with her. Thanks
It was all right as other similar webs.
But I can´t reserve seats.
From the business
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members