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CheapOair

2.6

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CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,784
value
3,012
shipping
2,768
returns
323
quality
3,086
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Instant Feedback

231,378 reviews

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Kenya
1 review
0 helpful votes
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Excellent. Very happy
April 30, 2022

Excellent. Very happy.The Web site is easy and user friendly wit good choice of comparison of Hotels and Airline choice.

Date of experience: April 30, 2022
North Carolina
1 review
0 helpful votes
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Happy Gora!
April 30, 2022
Updated review

I was able to book a flight with ease. It was simple to log on and book my flight. I am happy to plan my trip two months ahead of time.

Date of experience: April 29, 2022

I am excited about my trip
April 30, 2022
Previous review

I am excited about my trip

Date of experience: April 29, 2022
Puerto Rico
1 review
0 helpful votes
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My experience, for now, has been very satisfying, everything had been very fast and the tickets to travel for the summer season are very economic.

Date of experience: April 29, 2022
Germany
1 review
0 helpful votes
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Thank you
April 29, 2022

Thank you soo much very easy Thank you soo much very easy

Date of experience: April 29, 2022
Saudi Arabia
1 review
0 helpful votes
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Customer service
May 29, 2022
Updated review

Payment issue which confuses me. The amount has been released from my bank and the confirmed to me the success of the payment but the payment and billing department could not approve payment so i can proceed booking my trip the hotels and other. So it is to me first experience is not so good so far.
I like the application and how it works and also the pricing and the available hotels rates. I am positive the your team can handle this issue asap and my experience will be improved with the next trips as i am always traveling.

Date of experience: April 29, 2022

Payment issue which confuses me
May 29, 2022
Previous review

Payment issue which confuses me

Date of experience: April 29, 2022
New Zealand
1 review
0 helpful votes
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Good experience
April 29, 2022

It was Informative, easy to navigate and quick answers for what I required

Date of experience: April 29, 2022
Michigan
1 review
0 helpful votes
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Confusing
May 29, 2022

The first time I tried to book our flight, I got to check out and it said the cost had increased by $71.00, so I canceled the whole thing. In a few minutes, I checked again and the original price appeared and I booked the flight.

Date of experience: April 28, 2022
Philippines
1 review
0 helpful votes
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Not as good a Service as it was
May 28, 2022

Lost all my points? The phone in prices are higher than the online. You no longer have a 1 800 number and Indian call center is difficult

Date of experience: April 28, 2022
Chile
1 review
0 helpful votes
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Good way to choose a travel
April 28, 2022

Everything was clear and fast. I receive many options to decide my trip

Date of experience: April 28, 2022
New Jersey
1 review
0 helpful votes
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Cali Trip
April 28, 2022

It was a good experience! It is a little Confusing to navigate at times.

Date of experience: April 28, 2022
Texas
1 review
0 helpful votes
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New vendor car rental, no reviews
April 28, 2022

I'm using a new car rental company, I could not easily find customer reviews.

Date of experience: April 28, 2022
Arizona
1 review
0 helpful votes
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Money Grab
May 28, 2022
Updated review

Billing for seating on std seats not upgraded seats; watch out for $29.90 fee on total charges when I selected online myself!

Date of experience: April 28, 2022

Billing for seating on std seats not upgrade
May 28, 2022
Previous review

Billing for seating on std seats not upgrade

Date of experience: April 28, 2022
Virginia
1 review
0 helpful votes
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Very good
Nice customer service, she didn't mention about extra charges for baggage and insurance, so I'll see extra charges in my credit card.

Date of experience: April 28, 2022

Very goodnice customer service
April 28, 2022
Previous review

Very good
Nice customer service

Date of experience: April 27, 2022
Massachusetts
1 review
0 helpful votes
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Nice website
April 28, 2022

Good things come when you use cheapOair. MY experience is always good.

Date of experience: April 28, 2022
Maine
1 review
0 helpful votes
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Price of tickets was high
April 28, 2022

Excellent customer service. The people I talked to on the phone were helpful and personable.

Date of experience: April 28, 2022
Texas
1 review
0 helpful votes
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REFUND
April 28, 2022

I bought 2 air tickets from cheap o air. Ended up not using the tickets because of the traveling dates. I then requested for a refund. What a night mare. These people are as cruel as cruel can be. First they tell u that u will get a refund after 2 billing cycles, which is 60 days. Then they start their games.Its been over 60 days now and I have not received my refund. They even sent me an email stating that my refund is on the way. Even spoke to my bank with one of their customer reps to confirm that I never received the money. Now they are saying that they have to Waite for the actual airline to make the payment. THIS BIG COMPANY IS NOT ABLE TO REFUND 2 AIR TICKETS. When you ask for a supervisor, they are never available. They will tell u that the supervisor will give u a call back within 24 to 48 hours. THEN U RECIEVE AN EMAIL that u missed a call from then, yet the phone never rang. TheSE are people you don't want to deal with. LIES AFTER LIES. Will never buy any tickets from them.AM URGING ALL YOU TO NEVER DEAL WITH THESE PEOPLE.

Date of experience: April 27, 2022
CustomerService C. CheapOair Rep
over a year old

After reviewing your concern we found that you booked a reservation with an agent on Mar 7 which a few days later called and wanted to change that booking but didn't want to pay the fees so you canceled it in which we requested the refund. On Mar 9 you booked a new reservation online... not with an agent so that is why you were charged twice because the first booking was charged, and then the new booking. The refund time frame is due to the processing that is involved, it is not like a "instant" refund from a merchant, there are several steps to verifying the ticket is indeed refundable, it goes to an accounting firm, and finally to the airline in which they approve for refund. It also depends on the work load the airlines and the accounting firm have ahead of yours so that is why we quote 1-2 billing cycles. Therefore these are legitimate charges and nothing was over charged by us and we have explained this to you on multiple occasions that the refund has been processed. Our apologies for the inconvenience.

Saudi Arabia
1 review
0 helpful votes
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Excellent service fast check out, friendly web site
April 27, 2022
Updated review

Excellent service fast check out, friendly web site

Date of experience: April 27, 2022

Easy to book
April 27, 2022
Previous review

Easy to book

Date of experience: April 27, 2022
Canada
1 review
0 helpful votes
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Scam
May 27, 2022

I had booked 3 ticket which cost me about 3500$. And they ensure me about everything will b perfect. But from the airline airport has been changed which was not comfortable for me and I call them to find out any other alternative way. But agents are not helpful either. They litterly don't know what to do and they all suggest me to refund just a week before I had to fly.so when I ask them will I get full refund the answer was yes but chepoair as a cheap travel agency deduct almost 250$ for assistance feel. Unbelievable never ever will even click on chepoair. Com. Completly ridiculous. I wish I can give less then 1 star.

Date of experience: April 27, 2022
Tennessee
1 review
0 helpful votes
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Summer visits
April 27, 2022

Very easy to book the flight, but make it easier to see and request wheelchair assistance

Date of experience: April 27, 2022
Minnesota
1 review
0 helpful votes
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Cheap car needed
April 27, 2022

Most car rental places are very expensive. We have found CheapOair a better price point.

Date of experience: April 26, 2022

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209
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