CheapOairReviews 14,845

Booking was done easily and conveniently. I had no trouble with booking.

I bought flight for my mom to go here in Canada, bought 4months ago so get a cheaper price of course. The departure is on July 19,2022. Starting june 15 2022 they kept sending me email and saying there is cancellation and changes regards to flight no alternate date, i can refund or cancel it and buy a new one and i was like are you sure? The price now is so expensive, i want a flight for my mom and find me one. So thankfully after 10 days they callback and gave a flight and we were ok.
Then same day before it ends, i noticed that the flight is is again cancelled. And called them to asked then they told me that the flight is not available for the price i bought it and i have to pay price difference of $9000 again i was what? What kind of service do you have!
And why is that is not available the price? Why you cheapoair selling flight at lower price then you will asked for a price difference when the travel date is almost near? We really don't understand we feel like we were scam! Why you have to sell those kind of amount then afterwards you will tell the price for the flight is not available, thats why we bought it 4 months ago so we can have and buy a good price, then you will tell us is not available how come? For how many years that were travelling and booking flights, this is the first time we experienced this kind of service! You, CheapOair gave us a lot of stress and damage. Can you imagine the reason why my mom needs to go in canada and we planned it ahead of time then you will just destroy it? What a kind of service!
And lastly your costumer service is the worst! Kept transferring me to different agent, then wait for hours then sometime it will be disconnected and no great answers from them and hardly for them to understand.

Cheap? Not so much when you add in all the extras such as paying for your carryon and a checked bag. I'm wondering what my personal item is going to hit me for. May be my first al last time with CheapOair and Frontier.

I got a promo code for $15 off my booking, but for some reason i was not allowed to add it to this specific booking. Very disappointed about that, so a 1-star deduction.

I have been a member of CheapOair for more than 7 years. It had great customer service before, but for the last two years, it's been getting worse, especially when they moved their call center to India. I had my vacation round-trip flight tickets purchased 4 months before my trip; within the 4 months, my tickets were canceled and amended, and they changed my trip routes and times about 7 times for one reason, which is flight cancellation. During that time, I checked the flight routes and times and I found there were no changes when I called the flight agents. They told me our schedule is still on time and that I needed to check with my CheapOair agent and see why they changed my schedule or route. After all the changes I found that the call center in India was the one to cancel and change my flight, to resale it at a high price to a different customer. When I called them to ask why they did that, they offered me a refund if I'm not satisfied or to purchase a new ticket at a more expensive price, even when I told them that I had already submitted my vacation request to my work and booked my tickets for that reason. All they do is transfer my call to different agents and keep me on hold on each conversation for about 45 minutes to a couple of hours. Sometimes, they hang up the phone and I have to recall it again only to deal with the same scenario with no solutions until I eventually give up and hang up the phone myself, after wasting hours of my time for nothing.

There were few seats to choose from and there were a number of different fares to choose from.

A refund that has been resolved in June 2021 has not been made now after one year! Their billing department is not reachable and they don't even have a toll-free number. The long distance call hangs up after one hour……. Finally I had a supervisor call in Jan 2022 and promises been made while asking for proofs my credit card statements and stuff. Still waiting…. I don't know what prevents them from refunding CAD 200 but my next move is filing a complaint against Cheapoair in Quebec's Consumer Protection Office. WORST customer service ever for something that is soooo clear and legit.

Terrible customer service. Flight got canceled, didn't find out until an hour after the flight left. Over charge for seating selection... cannot work with to reschedule flights, always pay full price to reschedule regardless of what is paid. "WAS TOLD, BEST OF LUCK TO YOU", No help at all. Original airline won't work with the tickets either due to 3rd party booking... do not use 3rd party go through airline carrier. Also tried to double charge me for reschedule flights... I repeat do not use...

They said I hit a airport location that I wouldn't hit that's 2 hours away from my destination yes they said I could change it for additional 400 which I cannot do and yes they will get me a car to take me to grand rapids Michigan 1 way was told by one individual that American airlines doesn't go to grand rapids which it does so been fighting with them for awhile and American airlines can't do anything I even looked up southwest and there tickets into grand rapids is same price I paid them and a six hour shorter layover. I will be layed over for 13 hours in Chicago. I will never use them again I will go directly thru airlines.

Excellent! Not much else to say. If I have no problems with these flights, I will be using CheapOair again!

Excellent flight and the information was immediately received

Thank you for the good service. It is very easy to book a flight in CheapOair.

I count on CheapO for straight forward savings, no bells and whistles. I'm out of practice after the pandemic tho, so I was surprised by the seat selection fees which I'll skip next time. Nonetheless, it still offers the best deals from my locale (Newark).

Flight was canceled and no one can figure out how to fix my reservation. They canceled the flights I had even though I could still use them. The first leg was canceled but I bought a replacement ticket for that leg. I am so frustrated as no one can confirm the new flights, and the airlines say it is the travel agent's job to do the confirmations. Cheapoair refuses to confirm the new flights.

Your offer of $50 for change from basic economy to economy to carry small lugagge and one checked was about $40 more expensive once you show the new price.
Also I did not received the june22 discount.

I lost the original booking page. When I tried to look again you increased the flight by $20.00. Went from 141. To 161. That makes no sense to me. I am talking like 2min not a whole day or hour. I did get my flight for 141*17. Really got me angry that you would rip a person off that quickly!

Easy Booking! Great flight times to choose from. Fast results.

Good search machine for prices, prompt response and presents alternatives

I was quite pleased while navigating through the booking program. I was most pleased with the price of travel.

So I purchase a ticket with them and had to change the dates but was not sure for when, I was not asking for refund but E credit which they gave me. The day comes which I know when I can leave so I find tickets with a different airline through cheapoair they said nooooo you have to go with original airline, I said ok, I then find a ticket with the same airline but cheaper then original price they said nooooo it has to be equal or more in price again against our policy. I then locate the same price flight which I refresh multiple times the same price keeps coming back, they state that price only has one seat available. So what I am saying is never book with cheapoair they will find a way for you to pay more there CSR's are rude like we owe them something. This is the last time I will ever book with them. FYI I sent that ticket to my cousin to book 2 seats to see if it goes through and she did and was able to select seats. She of course immediately cancelled got a full refund because it was under 30min of time of booking. What does this tell you people? You are better of purchasing through an airline this way you might pay more but you will never have any issues. STAY AWAY EVERYONE FROM CHEAPOAIR