CheapOairReviews 14,845

Not particularly intuitive program. Took more effort than I anticipated. After 20 minutes, I hung up from trying to contact *******190 with a question. However, I am still satisfied with the end product.

I've always used cheapoair to do booking and it's very customer friendly.

I am writing to show my extreme disappointment of the bad experience I witnessed with the online agents online.
I was trying to seek help from the customer service online but I got disconnected 10 times. Every time the team tried to find more information about my issue, I got disconnected. I spend more than five hours stressed trying to get help from the agents.

The issue is that I have issued flights to Lebanon for my family on Cheapoair via Saudi Arabia Airlines. It came to my attention when I called the Saudi airlines that its not permitted to return from Beirut to Bahrain (because there is a transit in Saudi Arabia). It was not stated or mentioned anything about not being able to return from Beirut to Bahrain via Saudi Ailines in Cheapoair.

I kindly request full refund because I can't afford getting new tickets or you can change the airlines for me.
I must travel on the 11th of July with my family.

I am looking forward for a positive response in this matter within max two days.

Booking reference 1:*******
Booking reference 2:*******

Ticket reference: 33R4S7

Regards,
Hayfaa

I have called between 15-17 times now and my problem is still NOT resolved. The airline cancelled my departure ticket and since then I've been calling to book another date. I have my old parents travelling, I have to rebook them the wheelchair food specifications and all. Cheapoair doesn't have any flexibility to rebook another date unlike expedia. Expedia is so good in dealing with these situations. I just had same experience and they provided me with 31 days before and after flexible dates to choose. Cheapoair made me waste so much of my time and exhausted me mentally trying to reach them. I have stayed on line everytime 2 hours at least, and taffer that somebody answers and say will transfer me schedule department. I wait another hour, and the automated machine always disconnects on me asking for a survey. Am I not so frustrated to give you survey. You obviously doing some $#*!ty work in customer service, no pity for your customers! I still don't have a date for departure. So stressful cheapoair!

Good service to me at the time need it most. I thought CheapOair would have
Better deal than it's now.

Cancellation is impossible, your service is not answering

My experience with cheapoair was very easy. From start to finish. I would recommend this portal to anyone.

Wrong sex was put on my sons ticket and I cant seem to get that changed? Will it matter? Will they give us a hard time if it is not changed? Can you provide me with answers to that please?

Had a good deal for the Us travel, cheap and short stopover

I love that the site is easy to access and so was the process from start to finish.

I travel before with you your service is very good.

So,
I booked a flight with cheapoair, online.
Bought upgraded seats with the airline. Everything was wonderful at least I thought.
Then I find out a few days later that I mis typed my email address (probably predicted text). So my tickets never actually got booked.
However, they did charge my credit card for everything.
Not only did they charge my credit card, but when I called trying to get the problem resolved, the jerks hung up on me, after telling me that I did not have anything to complain about.
The airline would not assist because the ticket was booked through a third party.
So then I disputed the charges with my credit card company, only to be told that I authorized the charges. So the charges would have to stand.
If this is not stealing I do not know what is!
The only thing that I ask for was some assistance to correct the issue and to get the service that I paid for. All I got was disrespect and theft.

Every things good booking receives tickets and follow up

DISGUSTING COMPANY. I booked a flight from LAX to ULN with transit through Japan and Korea. Not only did Cheapoair failed to confirm my transit flight was cancelled. I found out about it only when I reached out to them to confirm COVID-19 restrictions. The customer service is horrible. I spent all day on the phone trying to get help from 10 different agents who'd put me on hold and be gone for hours on end. Still never got a assistance on finding alternative flights from any of the customer service agents I spoke with. Direct Airlines declined to assist due to tickets being purchased through CHEAPoAir. Spent $4000 on 2 tickets. TURNS OUT my departure flight was cancelled all together, and mind you this is 5 days before I'm supposed to fly out. They refunded only $1100 back (takes 30-60days, god knows if that'll even happen) for a flight that was cancelled w/o

How in the f*cking world, does this company operate like this and still get 4+ star reviews on this website is beyond me. Not only did I have to purchase a whole new departure ticket 5 days before my trip, i ended up spending so much more than if I were to buy it from direct airlines or some other website. What a stressful and horrible couple of days. NEVER AGAIN! WORST PURCHASING EXPERIENCE EVER.

Carter has been extremely helpful with the booking and very patient with me on the whole process. Carter has made the booking process so easy. Great customer service.

The best easy
I had great experience booking my flight

Good, good, La atencion fue excelente de mucha ayuda

I love using this app. And will continue to i alway can get a good rate.

It was really easy to set up the package deal and to set up the affiliate for billing.

I have been trying to order a wheelchair for 2 days and have yet to speak to someone. It took several attempts on the chat that although gave the countdown of my place in the que and the number of minutes, each time I reached #1, the time increased and then the chat would cut off. I finally called in and after a 15 minute hold time, spoke with someone who was a great help and not only helped me obtain the wheelchair, but stayed on the line to make sure I saw everything.