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CheapOair

2.6

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CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,784
value
3,012
shipping
2,768
returns
323
quality
3,086
This company does not typically respond to reviews

Instant Feedback

231,378 reviews

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Guam
1 review
0 helpful votes
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CHEAPOAIR THE WORST MILITARY STAY AWAY
July 30, 2022

CheapOair is by far the worst travel agency. I was charged $66 dollars to change my tickets. When I received the changed itinerary I called them back to ensure no passports were needed and they confirmed no passport was needed. When my family arrived at the airport they were denied boarding due to not having a passport. I called CheapOair they called United, United canceled their tickets and after hours of being stuck in the airport United fixed their tickets they were able to leave. However, CheapOair did not fix the return flight and once again they were not able to leave. They were rebooked for the next day. On the second attempt they were able to get on the flight but United oversold the flight and they were asked to stay another day which they refused. I called CheapOair and they only wanted to refund me $66 after I had purchased $4500 tickets. MILITARY PLEASE STAY AWAY FROM CHEAPOAIR

Date of experience: June 30, 2022
Texas
1 review
0 helpful votes
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Easy fast!
June 30, 2022

Fast, easy, hassle free. Best price I saw at an almost last minute booking

Date of experience: June 29, 2022
TT
1 review
0 helpful votes
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Simply the best.
June 30, 2022

The process is very easy and encouraging. I was able to navigate through the site with ease.

Date of experience: June 29, 2022
Indiana
1 review
0 helpful votes
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Great
June 30, 2022

Very satisfied with cheapOair customer service were very helpful. I definitely think cheapoair is the best for my traveling.

Date of experience: June 29, 2022
Panama
1 review
0 helpful votes
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Vacaciones Europa
June 29, 2022

Gracias por mi vuelo a paises bajos con mi familia

Date of experience: June 29, 2022
Georgia
1 review
0 helpful votes
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Great Experience
June 29, 2022

Great customer service. The customer service agent was really helpful in finding a great package for me.

Date of experience: June 29, 2022
Guyana
1 review
0 helpful votes
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Ok
July 29, 2022

It's ok service I'm not sure if I will used this site after my experience

Date of experience: June 29, 2022
Texas
1 review
0 helpful votes
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Expensive flight
June 29, 2022

All okay of now because l book the flight. Thanks.

Date of experience: June 29, 2022
Colorado
1 review
0 helpful votes
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Difficult to find needed info. I needed confirmations sent to the travelers email not mine (I had made the purchase for them). I was in q for an hour to speak with someone.

Date of experience: June 28, 2022
Nevada
1 review
0 helpful votes
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Excellent
June 28, 2022

The website very easy to use, and booking was a breeze. Excellent

Date of experience: June 28, 2022
California
1 review
0 helpful votes
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Flying today
June 28, 2022
Updated review

Thank you for your help today. Plane delay and would have missed my connecting flight. Now, are you sending me new Boarding Passes with my new flight?
Thank you, Annette M Lamarre #BSNCUF

Date of experience: June 28, 2022

My trip is just around the corner...
June 18, 2022
Previous review

My trip is just around the corner... Thank You!

Date of experience: June 18, 2022
California
1 review
0 helpful votes
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Negative 100
July 28, 2022

Trash, this website, the chat & the phone reps are all trash. Do they train them not to be helpful. I selected to use them to arrange a flight to and from a location. First the depart & return city was changed then the return date was changed. I chatted with their ridiculously unhelpful system who placed me on hold with the message I'll be forwarded to other party in 4 minutes. I waited over an hour but no one appeared. I found there Customer service number and was told because that airline doesn't flight from where I want to go they can't help and the airline doesn't allow changed or refunds.

Date of experience: June 28, 2022
TT
1 review
0 helpful votes
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Good Service
June 28, 2022

It was easy to use and reliable.
I got Great service in sort notice of time.

Date of experience: June 28, 2022
Qatar
1 review
0 helpful votes
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No response to customer
July 28, 2022

E-ticket number not yet received after booking the ticket and no quick response

Date of experience: June 28, 2022
Japan
2 reviews
0 helpful votes
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Quick service
June 28, 2022

Good service i really appreciate how fast the booking was and no stress with the service

Date of experience: June 28, 2022
Egypt
1 review
0 helpful votes
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Excellent service
June 28, 2022

Outstanding experience(all the times), fast, reliable, accurate.
I don't use any other website to book my flights.

Date of experience: June 28, 2022
Australia
1 review
0 helpful votes
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CheapOair provide easy service, competitive prices, quite happy

Date of experience: June 28, 2022
Luxembourg
1 review
0 helpful votes
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Fly to you
June 28, 2022

I liked it, including the immediate help of one of your collaborators

Date of experience: June 28, 2022
Ohio
1 review
0 helpful votes
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Mr Abdul
June 28, 2022

Its very easy to use. I don't know what you want me to say.

Date of experience: June 27, 2022
Louisiana
1 review
0 helpful votes
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Flight
June 28, 2022

Very easy to use and it is just right for me at this time

Date of experience: June 27, 2022

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209
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